Roto-Rooter

Garrett E.

These guys are crooks. They overcharge and recommend stuff you don't need. Joseph De La Cruz is a swindler. Use someone else.

Tim W.

I have elderly neighbors who recently had some water damage at there home in Newbury Park. I try to keep a watchful protective eye out for them.

Andy Lane showed up to do the job and the guy works hard, showed up early over multiple days and sincerely cares about his customers. He went the extra mile and deserves this complement and review.

Tyler S.

I called Roto Rooter at around 4:45pm on 2/15 and explained that I needed to replace the angle valve in my bathroom because it was leaking and I did not know where the shut-off is for the house (I'm a renter). I asked for an estimate over the phone, and the representative said they assess the problem for FREE and give an estimate before doing any work. Fine by me.

When the plumber arrived a little after 6pm, he was able to locate the shutoff valve just outside my house within seconds and easily turn off the water. He then asked if I was going to replace the part myself or wanted him to do it. I asked for the price, and was told $375. I turned it down because it was too expensive.

He then said I need to pay a $80 service charge. I asked, ""for pointing out the shutoff and pulling it up?"" He said he turned the water off and explained how it works and that was the service. I refused the fee and explained that the phone rep said estimates are given before any work is done. He then promptly left.

I called back on 2/17 and explained the situation, asking if that is standard procedure. The rep said ""no,"" apologized, and said she'd look into it. Either what the plumber did is considered service and he should have explained that outright at the start, or he was trying to swindle me. Either way, terrible customer service on the plumber's end.

Stephanie P.

I had a great experience with Vicente's crew in Santa Barbara. Until calling Roto-Rooter, I had difficulty getting anyone to respond to my requests for service. They responded in a timely fashion and were available to do the work immediately. They were professional and efficient and tidy. I had them install a trenchless liner into my 100 yr old sewer line. They were very knowledgeable and gave me options. I found their prices comparable to others. It may not have been the cheapest, but they certainly made up for it in their great service.

Joanne R.

Feeling like I've just been taken to the cleaners. We were just charged $1,200 to clear a main drain. I've never paid more than $250 for this in the 37 years I have lived here and had this done multiple times. For some reason, Roto Rooter techs said they couldn't clear the drain using the tried and true snaking machine and had to use their fancy hydrojet. It took about 15 minutes and $1,200. And, they are coming back tomorrow, probably to try to get more money. This sure feels like a rip off, even tho the techs were polite. Not planning on using Roto Rooter again.

Lj L.

We had a water leak in a hillside home on Christmas day 2020. We were out of the state so our cat sitters called ROTO-ROOTER 800-491-7686 OR 805-620-7875. A technician arrived in about twenty minutes. He thought it was sewer water and called a restoration technician. The 2nd technician cleaned up the water from a 10 x 5 tiled bathroom, applied a cleaner to the tile and was gone in under an hour. The bill was $500.00. He called me and suggested that I hire a leak detection group wih his firm that would start at $700.00. I said that I needed to wait until I was home to take a look at the problem. I approved the payment of $500.00. The plumbing technician was
unable to find the source of the water seepage after two hours of searching.
He called me and I thanked him, approved his invoice for $379.00. I went under the house on 12/28 and found the source of the leak in 15 minutes
behind the wall for the shower.

Roxanne D.

Please do yourself a favor and never use Roto Rooter! I got charged 3 times more than the job was worth and the pipe didn't even line up with the existing pipe. Sadly I learned after the fact. I did contact them to inform them of of the poor job and pricing and since I had signed a contract they were unwilling to help. Zero integrity zero stars! Seriously don't know how they stay in business taking advantage of people like that.

Louis P.

These idiots sent some kid and brother duo to fix our toilet that was flooding the shower. They ended up flooding half of the house with two inches of water which caused my macbook to be completely damaged and puddles all over my house. They said they can fix the plumbing for $2500 but on the way out the older one was on the phone saying he usually charges $3500 for the fix and we should've taken the deal. Thanks , roto rooter

Hernan C.

Very friendly staff, but after a week, I still haven't received the estimate I was promised.

Claire T.

Terrible customer service!!
We have been having ongoing issues with our plumbing for a while and are just trying to make it through a bit longer. (Moving in one week to be exact) We often need a plumber to come out and snake the pipes, and it will last for a few weeks. Today a technician named Jesus came out to the property and REFUSED to snake the toilet!! He first claimed they offer a one month warranty, so I told him we just had it snaked three weeks ago. He then instantly said actually it's only a two week warranty in this situation!! I said we are willing to pay again to have it snaked but he still refused to snake the pipes. I even expressed to Jesus that we have had to pee outside due to the lack of a toilet and he again refused!!
I am so incredibly upset with this terrible lack of customer service! And we will now be without a toilet for another night!!!