Roto-Rooter

Joanne R.

Feeling like I've just been taken to the cleaners. We were just charged $1,200 to clear a main drain. I've never paid more than $250 for this in the 37 years I have lived here and had this done multiple times. For some reason, Roto Rooter techs said they couldn't clear the drain using the tried and true snaking machine and had to use their fancy hydrojet. It took about 15 minutes and $1,200. And, they are coming back tomorrow, probably to try to get more money. This sure feels like a rip off, even tho the techs were polite. Not planning on using Roto Rooter again.

Lj L.

We had a water leak in a hillside home on Christmas day 2020. We were out of the state so our cat sitters called ROTO-ROOTER 800-491-7686 OR 805-620-7875. A technician arrived in about twenty minutes. He thought it was sewer water and called a restoration technician. The 2nd technician cleaned up the water from a 10 x 5 tiled bathroom, applied a cleaner to the tile and was gone in under an hour. The bill was $500.00. He called me and suggested that I hire a leak detection group wih his firm that would start at $700.00. I said that I needed to wait until I was home to take a look at the problem. I approved the payment of $500.00. The plumbing technician was
unable to find the source of the water seepage after two hours of searching.
He called me and I thanked him, approved his invoice for $379.00. I went under the house on 12/28 and found the source of the leak in 15 minutes
behind the wall for the shower.

Roxanne D.

Please do yourself a favor and never use Roto Rooter! I got charged 3 times more than the job was worth and the pipe didn't even line up with the existing pipe. Sadly I learned after the fact. I did contact them to inform them of of the poor job and pricing and since I had signed a contract they were unwilling to help. Zero integrity zero stars! Seriously don't know how they stay in business taking advantage of people like that.

Louis P.

These idiots sent some kid and brother duo to fix our toilet that was flooding the shower. They ended up flooding half of the house with two inches of water which caused my macbook to be completely damaged and puddles all over my house. They said they can fix the plumbing for $2500 but on the way out the older one was on the phone saying he usually charges $3500 for the fix and we should've taken the deal. Thanks , roto rooter

Hernan C.

Very friendly staff, but after a week, I still haven't received the estimate I was promised.

Claire T.

Terrible customer service!!
We have been having ongoing issues with our plumbing for a while and are just trying to make it through a bit longer. (Moving in one week to be exact) We often need a plumber to come out and snake the pipes, and it will last for a few weeks. Today a technician named Jesus came out to the property and REFUSED to snake the toilet!! He first claimed they offer a one month warranty, so I told him we just had it snaked three weeks ago. He then instantly said actually it's only a two week warranty in this situation!! I said we are willing to pay again to have it snaked but he still refused to snake the pipes. I even expressed to Jesus that we have had to pee outside due to the lack of a toilet and he again refused!!
I am so incredibly upset with this terrible lack of customer service! And we will now be without a toilet for another night!!!

Michael F.

Stay away! This company charged thousands to snake and camera a pipe and missed the other line and caused thousands in damage. When I asked them to fix it they sent a crew out and said there was deadly waste and they needed thousands of dollars to clean the house. They also said they did not remember when they butchered the last job because the company changed ownership. I don't even know how this company is still in business.

Diane P.

This company was incompetent and overpriced, unprofessional and rude. They were called for a kitchen sink clog. (I knew I had over-loaded the garbage disposal, which was likely the cause of the clog.) We were told it would cost approximately $1,986 to unclog the drain, which would include other repairs, that we found out were not needed. A job that should have taken less than 2 hours ended up taking 2 days, with nothing accomplished, because of many delays from the technicians. We asked them to stop the work when we realized this was most likely a swindle. However, they pressured us to pay over $700 for their effort. The final insult was that we contacted another plumber who unclogged the drain, in less than an hour, and charged us $90 for the work. We finally disputed the charge with our credit card company and this company did not respond or challenge the dispute. So at least we are not out the cost. Be careful about hiring this company.

Joe M.

Against my better judgment, gave them a second chance. They tried to overcharge me again. Stay away.

Aliason F.

Our kitchen sink was backed up in the office, just needed a simple snake to clear some food that had made it down the drain. The plumbers they sent out had our drains backwards saying that it ran the opposite way it actually does and informed us they wanted to charge us $500 to hydro clean the pipes and put a camera down. We said absolutely not, just need a simple snake run through. The technician responded, ""I can't believe your boss would want you to pass up on this service"", very condescending. What a rip off! We will never use their service again!