Roto-Rooter

Rachelle F.

Charlie was very helpful and informative. Would recommend asking for him when you call Roto Rooter!

S. D.

Joe T. came out today for a clogged kitchen sink and he was awesome even when something flew out at him that we didn't know what it was. Lol.. While he was here I asked about a few other drain issues we had and he was more then happy see what he could do. We just purchased the house last month so alot of unknowns. He started near the pool and the jigsaw puzzle began, after going 75 ft. he found where it was blocked, so he started from the other end. It was over 100° today and he was moving dirt and rocks and everything in the way on the lower property to find it.. HE FOUND IT.. ""IT"" was 18 ft of tree roots in the pipes.
I thought it would never end.. Just amazing and all with a smile and a laugh. Heck he is here so let's see the front yard...This was only 2 drains..we thought.. Joe ended up finding 3 other drains that were buried in sand and it took forever to get them all clear, we now have clear running water in all of the drainage on the property.
I am still in awe of all the work that was done by Joe today and in the horrible heat and so very professional and explained everything along the way.
I could not have asked for a better Plumber.. An amazing work ethic..

Steven S.

BEWARE WOMEN AND THE ELDERLY!!!
I was under the impression that Roto-Rooter had integrity and was a very well respected business in the community. After what I experienced I would never recommend this plumbing company. The district manager I sent a letter to the Roto-Rooters ceo in that is in charge of the local franchises and never heard a response back.

Maria V.

Joe T was AWESOME! Didn't price gouge and gave us multiple different options to fix our problem. Thank you Joe!!! LIFE SAVER!!!

Wendy W.

So the shoddy job the local Roto Rooter franchise did last year busted today. The main water line cracked at the valves and the joints have come undone. It was literally flooding the street. We had no choice but to turn off the water to the house. Their response, ""Not having water isn't an emergency. We can come out Monday afternoon or Tuesday morning. "" Called corporate Roto Rooter. Their response, ""They're a franchise. We can't help you."" Now I have to pay another plumbing company to come out and fix their shoddy work. Those that live in the Hemet and San Jacinto Valley, don't hire Roto Rooter. They do a poor job and won't correct their mistakes. Hire a reputable company. 110 degrees with no water isn't an emergency to Roto Rooter.

Shirley Lourenco Ley L.

I hadn't had them here since 2004 and they are still as curtious, on time and efficient as always. I had the pleasure of having Johnathan Manalang and he was great and very honest, very polite person, thank you so much

Marixa G.

Just had a front lawn water leak fixed. Called today and got service within 4 hours. The technician Jonathan Manalang, was very professional, knowledgeable, and had excellent communication skills. Was able to identify the problem immediately. Little did I know, the repair was under warranty. It cost me zero dollars. Thank you Jonathan, very pleased with the job done.

Penny H.

I had a really good experience with the two men that came out to fix a problem for me Both were professional and explained everything well to me about what they had to do Jesse was a very good natured guy actually both were good. It was a relief to have them come out.

Deborah A.

Jerry came out on an emergency call because our sewer backed up into the shower after flushing the toilet. It was after hours about 6:30 and he was already working on another job. When he came out, he immediately went to work and snaked out the problem and used a camera, which showed overgrown roots into the pipe at the street end, but enough on our side of the property that it was our problem. He worked out in the rain for a couple of hours and said he would be back the next day when he could see something in the daylight. He had to call on another employee, Oscar, to help him the next day as they were working on multiple jobs. Oscar hand-dug out the pipe area near the street and it was actually 6 feet down. He used a shovel-like tool that could break up the hard dirt, rock and asphalt and brought that with him Friday. Oscar worked out in the pouring rain in the dark for a couple of hours. I thought he had gone home, but he was still out there doing his job. Saturday, 2 other guys came out from a different company and put a huge ""sock"" (40 ft) around the street pipe opening and then they shot epoxy down through it. That took about 3 hours. The epoxy had to be mixed and put through the sock-like tubing and shot out of a ""cannon-looking"" machine to push it through. It's actually called a cannon. It also had to be heated to about 150 degrees and they used water as well. It's used as an insulation the coats the sewer piping and prevents roots from getting in. The entire process took about 4 hours. I was really amazed at the process these guys had to do to finish this job. It's fixed now and we're happy. It should last another 20 years! The price started out at $4,000 and went to $10,000 but when I stood out there with the guys to take pics and mark their progress, they really earned it.

Shrone B.

I am writing about the horrible customer service that we have experienced. This company are unprofessional and only serve people with dissatisfaction. They are never held accountable for their improper logistics of scheduling. They have numerous rescheduling that they don't live up to. 0 accountability. Very Much a waste of a business! Please Don't use this Roto Rooter in Hemet.

Sincerely a Unsatisfied Customer