Roth Home

S T.

Up Sale of items not needed and told we had a Carbon Monoxide leak on our furnace by Brett A. He told us he would shut our furnace down now as the leak was to high for him to leave it. Brett said the gas company won't let him leave with the furnace carbon monoxide leak this high without shutting off furnace. He told us we needed to talk with Garth right now to get a new furnace cost of $aprx $8,500. He said the part was on warranty but service costs is 3/4 cost of new furnace. He looked at our air conditioner also and said it needed to be replaced as the motor is going out. That is another $7,000. Brett said while you are at it the hot water tank should be replaced since you are doing these other things. We purchased the furnace, a/c and hot water tank from them brand new in 2005. We have had service from them always. Each service they always want to up sale to something else. They installed a Remme UVA that was defective from day one. They said they would take $1,050 off the new furnace cost. The ac unit they couldn't get parts so it had to be new. We were scared on the furnace so we called another company to come check the carbon monoxide level on the furnace. They did a service call and not one drop of carbon monoxide. We thought this was really weird and didn't know who was right or wrong. We had NW Natural Gas come out and test the unit. NW Natural has more accurate testing equipment. They found not one thing wrong with the furnace on Carbon Monoxide. We also asked the second gas furnace company to tell us the cost of the same gas furnace as Roth was quoting us a cost on. Roth is several Thousands dollar higher for same unit. We also had the a/c unit checked to see if we need to replace it. We were told no and the part is only $500 for a new motor when it needs it. Nothing is needed on the a/c unit now like Roth said. The hot water tank is also fine for now. We could of spent over $8,500 for furnace not needed and $7,000 for new a/c unit that the repair would be only $500 when needed and a new hot water tank. Roth is trying to up sale items not needed and spend for items not needed at all. Call for a second estimate before you would hire Roth. Other companies are way cheaper. NW Natural Gas company doesn't lie on Carbon Monoxide testing like Roth stated was shutting us down in the winter. We are in the Portland area. Don't know why the review is showing San Francsico

Danny M.

Used in a real estate transaction. Would have need a 4-5 but on our repair deadline day Roth's plumber said they couldn't do the job, switch off his phone and went home sick. We were able to get an extension from the buyers and get another plumber to do the repair but this could have messed up the deal and caused my sellers a lot of extra stress and had to pay another couple of plumbers to come out and give bids.

Randall D.

In your day to day life you tend to become numb to the norms of our society. Many of the tools from the past that lead to a successful small business have been forgotten. To this point the delivery of customer service in the form of sincere and professional customer communication.
In a recent conversation seeking clarity on many things heating and air. I found Willie to be clear to the point and concise in our conversation. My questions were answered at a level that created an ease and confidence in a world that I only travel as needed.

Impressive on point, presentation in the representation of Roth Heating and Cooling during my interactions with Willie. The logo is simple yet strong, creating brand recognition that even I could remember. (That's how I found Roth on Yelp) Good move on the management team providing their team with a unified look.

A sincere thank you for sticking out as an example in how to garner a potential new customer, with a simple conversation.

Marta Frank D.

Today Service Tech Joel J. came out to do my annual furnace check up. He was on time and very thorough. He found a problem and replaced the part and explained everything was covered on my Silver Club plan. Joel has been the best technician so far that has come out to work on my Furnace / AC units. 5 star service. Great Job Joel..... Excellent Customer Service..............

Kathy A.

I called Roth heating when our furnace broke and they reassured me they would come out same day as it is winter and we have small kids. After taking my credit card for the visit charge (which is not applied to cost of repair I was told)., four hours went by with no call from their technician. When I reached out to them,they unapologetically informed me that nobody would help today.
Very disappointing ...look elsewhere for your heating needs.

C B.

$89 to come out and give an estimate for INSTALLING AN OUTLET? Are they joking? If it were a really extensive wiring job or if they were troubleshooting a serious problem, that would make sense, but $89 for an estimate for a straight forward installation of new outlet in a space that already has outlets nearby is completely ridiculous. I told them no thanks. I've got a dozen other electricians happy to come out and give an estimate for free.

Meghan H.

I highly recommend using ANYONE but Roth. Maybe the little old lady across the street will be more efficient and reliable? I will NEVER use Roth again. They were a nightmare to work with as a company. The individual service technicians were fine, but the project managers were clueless, and the company as a whole has major problems with communication and integrity. Over the course of our project (we paid Roth $15,000-20,000 to reduct and install a second air conditioner, and furnace in our rebuilt house) we had two project managers. The second was Chris Fisher who was less than helpful, but I do feel the original manager left him with a mess to clean up. The company failed permits 9 times due to not completing the items listed on the permit inspection reports, 8 times. They do not communicate, I could guarantee when a technician or service provider would show up they would not know what they were supposed to be doing, or fixing. Their bidding process is atrocious. Nothing is itemized, which for them makes it very easy to come back and say, 'oh, sorry that wasn't part of the bid.' We heard this many times, including the servicing of the unit they said when they wrote the bid would need to be serviced. This unit ended up being a unit we will have to replace. It is not, as we were told by our original project manager, going to be 'fine'. It is on its last leg according to their service technician who came out later to clean it. All this to say (and oh, so much more) DO NOT USE ROTH FOR ANYTHING!!! I will never use them again, nor will my contractors who spent numerous hours getting Roth to fix their mistakes, and labor fixing the mistakes made by Roth themselves when Roth couldn't seem to get it together. In our $250,000 renovation project, dealing with Roth, and finding out that even though the project is over we will still need to replace our furnace anyway (another $10,000) was by far the worst part of the whole thing. Nope, never again! I will be paying someone else to install the furnace we are stuck with.

Tom S.

We had issues with our furnace and Oleg made sure everything was fixed properly and was in good working order. We appreciated his professionalism and work ethic. Roth is very fortunate to have such a dedicated employee as Oleg.

Andrew W.

I can't comment on their work but they charge $89 just to come out and give a bid. Personally I am not a fan of this practice. Further, it's not waived if they are hired.

Cory N.

Charged me $89 for a quote and then quoted me such an unrealistic exorbitant price that I truly thought I was going to have to get a home equity loan. The quote was for $8100 and that is $3000 more than the next highest bid. Stay FAR away from these snakes. Oh yeah, enjoy the $89 you dicks.