Roth Home

Mike C.

The work was done well and on a timely basis, but did they ever charge an arm and a leg. And then I had trouble getting a copy of my invoice from the main office. I can't recommend them highly, given the high cost of the service. But maybe that's normal???

Rachel M.

Obviously there's a focus on scripted customer service which I do not have a problem with, but the patronizing delivery of a quote that's over twice as much as any reasonable person should pay for a basic one stage furnace was really shocking. The explanation / detail of the cost was not made clear in the conversation, and then said quote was supposed to be delivered via email after the visit and never was. I am a widow in a home with no heat and getting quoted $12,000 for a furnace ""because it can be done right away and little guys can't offer this level of service"" as the only reason is so asinine. 2nd star for knowledgeable service people but so overpriced its ludicrous.

S M.

All I can say is ""WOW"". Had Roth Home out to give an estimate for a whole home generator last week and they came back with a price that was double what other reputable companies (all of which were recommended by the generator manufacturer) gave for estimates. DOUBLE??? That is just crazy. I truly hope they do not over charge for other services but I will never know because I will NEVER EVER call them again.

Kat S.

So we woke up to two dead sump pumps and a basement accumulating water so we called Roth. I will say this review is 100% on the quote they gave us.
Two dead pumps to be replaced, no plumbing work or clean up (we would clean up), $6000!!!!
After pricing pumps and giving some slop for parts etc I came up with $900 and an afternoon of time. Not sure where the other $5100 was coming in. The tech also slipped a comment that was just telling. He said something to the effect of 'prices went up during pandemic and never got lowered because people were paying'!! Wow, just tell on yourself that you're purposely screwing people.
We found a local company why would do the work for $1500. Pumps pulled, replaced, tested and three year warranty.
Go with Roth if you have money to burn

Cindy M.

After the recent ice storm we had multiple water problems and no water. I called Roth and Luke came out to help us.
I can't say enough Luke. Beside being friendly, respectful of our place and very knowledgeable, he even got along with my dog.
I was expecting it to be a massive job. Luke came in checked out everything and found the problem immediately. Something we'd been trying to do for days.
In no time we had water again.
If we ever have another problem we'll be calling Roth Home right away. No more trying to do it ourselves.
Thank you Luke.

Lori Z.

Before the technician came out, we checked the breaker four times turning it off and on it didn't fix the problem. The technician who was very nice came out reset the breaker and left that cost us $383 for a half hour of work. That's over $600 an hour to reset a breaker. He did not properly diagnose the problem. When asked what could have made it pop the answer was it could've been this it could've been that it could've been nothing so it's possible that this will happen in the future. His response was we should swap out that breaker with a spare breaker ourselves.

jay h.

Everything was great but the price. I knew it would not be cheap, but $750 to snake a shower drain...? Man. I should have checked to see if any of the other Yelp contractors could provide a remote estimate. What needed to happen was pretty clear.

They also tried to get me to sign up for annual service agreement, which was kinda lame.

The plumber and dispatcher were both great.

G T.

In summary: Avoid Roth Home. Do not get scammed.

Our story -- We scheduled both a plumber and an HVAC service.

Here's what I was told: for each service, I must pay a $104 trip fee. This fee would be applied as a credit to any repairs we proceeded with. Not ideal, but fine. I consented to this.

Here's what I was NOT told:

1. All plumbing repairs cost a flat fee of $700.
If this were disclosed to me while scheduling, I would have NEVER paid someone $104 to come out and ""assess"" a leaky faucet, only be to be told I'm being charged a flat fee of $700 to fix it. If it's a flat fee, shouldn't this be discussed during scheduling? Ha.. not if you're trying to make a quick $104 for doing nothing!

2. If an assessment/diagnosis takes longer than 30 minutes, they charge a ""diagnosis"" fee.
This fee is determined at the pure discretion of the tech. Since there's no standardized way of determining this fee, who's to say they don't factor in how nice your house is? I.e., how much more money can they squeeze out of you? And further, isn't the diagnosing process precisely what we paid a $104 trip fee for? Our fireplace's remote and receptor were broken. To determine this in about 45 minutes, we were charged a $311 diagnosis fee. When I challenged the fee, Ivan, a project manager at their office, told me this was actually on the low end of ""what they could have charged."" To their credit, after literally five phone calls with them, they agreed to reimburse us the difference.

So there you have it. Those are the two main details they conveniently forgot to disclose during my (20 minute) scheduling call. But as you may know, if you see a gun in Act 1, it will be shot in Act 2! So you may be wondering -- what about the fireplace repair? What was the quote for that? And did you go through with it?

We were given the amazing opportunity of replacing our standard fireplace remote and receiver for the low, low price of $1,504. The same model they quoted us for runs about $200 on Amazon, and all the reviews tout how quick and easy the 5-minute installation took. So no, we did not proceed with their repair.

Roth Heating & Cooling -- we would have overpaid by a decent amount just to have it taken care of, but $1,500 would make anyone take pause before moving forward. If you want to rip people off, be a little more tactful. From reading other reviews, it seems that this shameless price-gouging is par for the course for Roth Home. Save your money and go literally anywhere else.

Robert L.

Terrible experience with this outfit. They originally did all work on our home for the builder, so when an issue arose i called them, and they are responsive.
Stay away for service ad their pricing is ""gouge"" pricing, and luckily i cancelled my order immediately. They wanted $1250 for a part the everywhere else was $170-200, and hit water heater did not require it. In fact all pricing given was outrageous STEER CLEAR at all if possible

Cody O.

I paid Roth to replace my furnace and AC (which worked just fine but were at the end of their service life), and within a few days, it stopped working overnight.

After calling the office at 8am, they didn't place any urgency on the issue, and offered to send someone out by 1pm. By 2pm, nobody had arrived, and nobody called to let me know about a delay, so I had to call them again to complain. By 3pm, someone finally made it back to the house and they needed to fix some of the (apparently substandard) installation work.

I wouldn't do business with them again.