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Landen M.

What a great company can't say enough about the fantastic job they do! The got my old inefficient unit and replaced my electric furnace and heat pump same day. Their sales rep Chris was awesome and Drew the lead installer on the project was fantastic. He even fixed a few things from the original duct work like pulling the insulation down all the way when parts had been left exposed and firming up some of the poor connections. They completely beat out the extremely unprofessional competition! Price quality value all of it!

LeAnne R.

We had them come out to look at our sewer holding tank as we were getting an odor. The guy that came out was nice enough, but he noticed a sound he didn't like coming from the tank. Long story, but he said 2 floats weren't working, we didn't have a backflow valve installed and that our pump had been getting hammered on for the last 8 years it had been installed. He said it wasn't up to code without this valve. He also looked up our address and said that it was never permitted. He said he could replace the floats that weren't working, install a backflow to get it up to code, and replace the pump that had been hammered on for years. The estimate was $8,500! I paid $10,000 in total to get hooked up to sewer, so this didn't make sense. After doing my own research, I found out it was indeed permitted (which I knew it had to be because I paid for the permit). I talked to the city inspector that signed off on it, and it did indeed have a backflow installed. I had the original foreman that did the job come out and look at it. He showed us the backflow valve. He said we didn't need a new pump as it was working fine and there was no need to replace it. He is going to replace the valve (it only has a small leak) and the float (only one isn't working) for $1500. Ponderosa was going to charge me $4200 to replace the 2 floats and valve. Huge difference! I wouldn't trust them again, unfortunately. They were trying to upsell us...and then they offered a discount if I joined their membership club. Good lesson in always getting another quote.

Lance H.

Terrible communication and follow through.
Set up appointment for hot tub wiring weeks in advance.
They called to confirm the day before to show up at noon.
crickets until 1:00...
I call and they say they are still planning on coming...crickets
I have to call again ( its 4:00 now) ...they say they are still coming
(btw no apologies )
They finally call at 5 to say they cant make it and can't reschedule for two weeks ...

Richard F.

Very responsive, Max was the electrician who performed the work. He did an exceptional job and was very professional. I have future heating & cooling work to be done and will definitely utilize Ponderosa.

Damon M.

Offered to charge me $100+ for an estimate. I declined. If they can't estimate the work before charging me money, they don't want or deserve my business or yours. Avoid.

T O.

This is NOT the company for emergency situations. Jesse at Central Oregon Rooter & Excavation is a much more qualified option.

We had an emergency situation where we needed to drain our washing machine in order to do laundry. I'm a single parent with little time to waste. We booked on a Friday for a Sunday block appointment from 12-2pm. They called at 1:55pm to cancel leaving me with little to no time to find someone to come out.

They overbooked, cancelled at last minute and then attempted to reschedule with ""no promises"", seriously?

Then they deleted a FAIR & HONEST review on their Instagram page. This is anything but professional.

Rene S.

We called them to replace a kitchen faucet. It was not an emergency just whenever they could come. They put in a Kohler faucet, probably cost about $300.00. We were not told how much it would cost and we did not pre approve an estimate. They charged ue over $1300.00 !!!!! Outrageous
Total rip offs!! Not only that but the worker decided to work on our front door because the handle was loose.... no-one asked him to... we were not even home. He didn't fix it... he screwed it up so badly we couldn't get in the front door and had to call another service to fix his screw up. I called the company the next day asking for an itemized list of the cost and they refused saying they don't give itemized costs! I was told the manager would call me back but NO CALL!!! If you use this company I hope you know what you are getting into! Total rip offs!! Can you imagine paying over $1300.00b for a simple kitchen faucet! Live and learn and use someone else!

Greg K.

Do not use this company! We hired them to replace our hot and cold water lines due to previous leaks, and they didn't complete the job resulting in another leak. They tried to charge us to finish the job, and took no responsibility for the damage caused by the leak. Their management is unprofessional and rude. The maintenance contract is a joke. It saves no money, and is just a trojan horse that allows them to sell you on things that aren't needed. I've dealt with a lot of contractors, and Ponderosa Heating and Cooling is the absolute worst. Stay away.

CJ R.

Worst Experience ever. Call elsewhere for electrical work. Came out to do a bid, walked thru, no response for 1.5 months. Call again, they send someone out to do the job, from beginning they are looking for an excuse of not to work. Says now they'll have to come back another time.

So if you want poor communication, poor customer service, a bad experience and a high level of UN-Professionalism...this is the business you should go to.

If you want a good experience, look at another business. They are basically figuring out ways to not do business or to charge you additionally. Poor value and moral business in my opinion.

Another Scamming Business in Central Oregon.

Kevin D.

Ponderosa heating was able to come to my house within a week or so, and install air conditioner. Everyone I interacted with was very pleasant and friendly, and when the guys came out to do the air conditioner install, they were on time quick and efficient and they explained everything about the system very well in a friendly way. I had a great experience.