Rosenthal Plumbing

Michael B.

I needed the sprayer hose replaced in my kitchen sink.
I had the part in hand. You have to unscrew the old hose,
screw on the new hose; but access there is cramped and
I am 76, so I called a plumber.

Rosenthal plumbers came out, took photos, said
they would have to remove the faucet to change the
hose, and after twenty minutes in the truck with their iPad,
working on the estimate, said it would cost $327.
I said that was too much and sent them away.

Next day Tino's plumbers came out, and replaced the hose
within five minutes of arrival, without removing the faucet,
and charged me their minimum one-hour labor charge of
$145, less than half of Rosenthal's estimate.

Note, this one-star review is only about the ridiculous
price. They never did any actual work for me.

Gami G.

My only regret is that we did not contact them when we were looking for a plumber to replace our drains this past summer. If we had, we probably wouldn't be dealing with an incomplete job that still needs finishing four months later.
We contacted Rosenthal because the technicians who replaced our heating ducts found trenches and a large amount of standing water under the house. They suggested we might need a sump
pump so my husband called Rosenthal. Michael Vega showed up promptly the day of the appointment and was very courteous. He went under the crawl space, took some photos, and emerged about about 15 minutes later to give me the good news/bad news evaluation. The good news was we didn't need a sump pump. The bad news was the plumbing company that did our pipe and drain replacement did not finish the job by doing the backfill, leaving our pipes exposed and ground water seeping up. He strongly recommended we contact the original plumbers and have them come back and finish the $15,000 job they started (this is a work in progress). He was actually stunned that a large company would have left their job like this.
I asked about having Rosenthal come back if the other company wouldn't make good on their work and he strongly encouraged me to contact a general handyman who could do the work for much less than a licensed plumber. Rosenthal did not charge for the estimate and sent me the pictures from the crawl space so I could send them to the other plumber.
If I ever have plumbing issues again they will be the first company I contact for sure. I would write a review about the other company we used but I need them to come out and complete their job so for now they will remain anonymous (but they know who they are!)

N C.

Rosenthal Plumbing recently completed a tricky installation of a high quality faucet in a bathroom. To accomplish this, they did accurate measurements of a challenging space, research on options, ordering and delivery of the faucet and a flawless installation--even managing to install the plate in limited space. Patient, great listeners, and professional work.

Dan M.

Rosenthal Plumbing gave us Michael. He is a congenial, hard-working, perfectionist who takes pride in his work. As a Santa Cruz native, he brings with him that old Santa Cruz spirit I remember as a boy, and which I found refreshing to experience again. As each step presented another challenge, Michael stepped up and was diligent in conquering it, proving his professional pride throughout. At the end of the day when results are all that matter, it is Michael who stands out, proudly wearing his Rosenthal Plumbing shirt, and proving himself to be that rare asset to both company and community we should always strive to preserve.

Andy B.

I called them to come update my water heater to a tankless recirculating one. They were very easy to schedule and appointment and easy to work with.

I ended up with the water heater and a new outdoor shower! all installed professional by a great team. If you need anything give them a call.

Sherman U.

My next door neighbor told me that there was a leak in the hose connection on the side of my house. I called Rosenthal for immediate help, and in ten minutes their van arrived.
Michael, the technician, explained the problem to me, and attended to the situation by obtaining the necessary item to fix it. He had to leave in order to get the item, and within an hour and 1/2, it was done.
The cost to accomplish all of that was very reasonable.

John H.

Overpriced and potentially deadly

If you're looking for a quality plumber in Santa Cruz, go somewhere else. Check out my recommendation of the other guy (from Boulder Creek).

The in-laws hired these guys 10 years ago to install a tankless water heater in our cabin on the river. When it went on the fritz last summer they quoted us $3800-$4200 to replace it and insisted we replumb the place.

We purchased a similar new one from the plumbing supply house for $800 and found someone else to install it, saving us about $2500. In the process of the new installation, it was discovered that these idiots hooked up the recirculator to the cold instead of the hot. What's worse is that they failed to vent the exhaust, from the old one, to the outside but left the carbon monoxide fumes to vent in the attic. (See pics) No wonder the place always stank.
I fail to see why anyone would give them a good review.

Pamela W.

We had a major plumbing issue that required multiple days of work and numerous techniques and services. Travis, Michael and Anthony all did a great, professonal job, all while being very conscientious of distancing and masking.
They completed they work they set out to do each day, staying long days if needed to get it done.

Maria B.

This place is scamming people from what I can tell. First, the very young plumber (with only a year and a half of experience) gives me an estimate 10x more than another plumber had given me. Secondly, they have this marketing scheme where they check your water heater, presumably to stir up more business. Thirdly, I had to go out to the truck after 15 minutes of waiting for the estimate to ask if he was done. Estimates take 5 minutes usually. Lastly, the operations manager calls me after I rejected the service to let me know that the plumber ""made a mistake"" in his estimate to get me to reconsider them. Do not get scammed.

Rob S.

Ridiculously overpriced repairs, and then, the fuckers try to sell you a service contract. WTF for?