Rosenberg Plumbing & Air

Malcolm M.

Thursday, June 29th - My A/C had been on its last legs and finally stopped cooling. Since the system was so old I had already planned on replacing it.

Friday, June 30th - I took the day off and made arrangements in the morning with four companies to come that afternoon and provide bids. Rosenberg was my second call but the first to show. One of the appointments never came. That evening I received proposals from Rosenberg and one of the other vendors.

Sunday, July 2nd - I submitted questions to Rosenberg and the other company that had sent proposals.

Wednesday, July 5th - I finally received the third company's proposal. Rosenberg was not the least expensive option but based on my evaluation I determined it was the best value.

Friday, July 7th - Rosenberg called to let me know their crew was on the way. They showed up just before the 9 am appointment time and worked diligently until finished about nine hours later. Both technicians were very professional, competent and thorough. The installation had a few hiccups but the final product looks and works great!

Today, July 8th - I am very pleased with the whole process of engaging Rosenberg starting with the first call through the site visit and finally the installation. I highly recommend Rosenberg Indoor Comfort!

Eric W.

Had them come out for a regular maintenance call. I was told that one of the units had a leak, which is understandable since the unit is apparently over 12 years old. After the service crew left, nothing but hot air would come out of the unit that had the leak. Ironically, before the crew came to do the work, we had no problems with the unit cooling the floor, but after they left there was no cool air to be had. I wrote an email to some guy named joe merely asking for a refund for the amount that I had prepaid for their next maintenance call in the fall and stated that I did not want to go with their service in the future. This is where the fun begins...The response emails were rude and denied any wrong doing. Mind you, I didn't ask for any of the money back for the service call, but this joe character basically put the blame on me. I ended up speaking to the owner the next day and he apologized for the behavior of the clod who is in charge of customer service. I explained to him what had happened and said I only wanted what I prepaid back which amounted to like $150. He offered to send someone out to check out what could be done, but I didn't want anyone from the company coming here again(for another reason I will state if a response is made to this post) He ended up refunding the total amount of the prior visit as well which in my eyes shows guilt.

We ended up going with another company that installed a new unit efficiently and they found the cause of the issue to begin with which had nothing to do with the leaky coil, but something to do with what the guys did with the furnace. I would not recommend this company on the pure principal that their customer service is terrible and they didn't do a good job. There are a lot of AC companies out there and I would do some serious research before you make a final decision on this one.

Patricia M.

In Texas, there are few times that you need AC repair, & that's if you are lucky.

Previous years, we had to use specific AC companies, and all of them, were shady. All of the co's had temporary work arounds & that's after they make you wait, until the company had time to deal with you. Never mind the fact, that around here average summer temperatures could easily hit the 100s.

Determined to do my homework in finding the ultimate & best AC co. Did not take me long to research which companies had bad feedback or experience. What I found interesting is that all of Rosenberg was 5 stars.

Keep in mind folks, good service is not cheap! Then there's Rosenberg who was reasonably priced & great service!

We ended up making a purchase of 2 units & I will say, we are as cool as a cucumber chillaxing!

Michelle J.

Our upstairs ac unit when out and I called this place because they service my office building. They quoted $3000+ to repair based on the cost of the Freon. I asked for a quote to replace the unit, but he couldn't do it. I guess that wasn't his department so I called a different place the next day and they replaced it for me. I was surprised that this place never called me back to see if there was anything they could do to fix or replace. Never heard back from them even after I'd told him I was interested in replacing the unit. I don't think it's me job to beg them for my business. Disappointed.

Crysta S.

I have had several great experiences with Rosenberg Indoor Comfort. Derrick is always very professional, clean and thorough and explains what was done. I will continue to use Rosenberg because of the great service I received! !

Kathy M.

If you want a professional repair, call these folks! Trey Cortez came out this morning, and in less than an hour he had our broken system up and running like new. The price was reasonable, and the service call fee went down to $29 because Rosenberg made the repair as well. Trey was courteous, listened to the problem, went right to work, quickly located the issue and made an effective repair. We will call Rosenberg for all our HVAC needs.

Mark J.

I talked w several local companies about some HVAC work on my house and the most straight-forward, no nonsense team was Rosenberg, from the first call to wrapping up the install.

They accommodated my always-changing schedule, never tried a hard sell, worked with me to understand how decisions we made for this first phase of a system overhaul would carry-over to the next phase.

Robert and Jason were the installers so I'm adding a note for each of them. When I get back in touch w Joe I. to spec out the remaining work, I'll request Jason and Robert to do the install.

This is the way it should be done.

Tom W.

I was very satisfied with the technician but not very happy about their response to my problem.
I would NOT recommend them to anyone. I have used them for about 5 years and have been satisfied with their service, but this time I was not happy with their response.

Terri F.

This is what I call a superior company.I have used them for 25 years and couldn't say nicer things about them. Excellent service, prompt, knowledgeable people, etc. 5 stars in my book!
Terri F

Heather G.

I'm always impressed with the Rosenberg service technicians, they know what they are doing, and they do it with such pride and integrity. I also love how they explain everything and you never feel silly asking a question, in fact, it seems like they love explaining...they are like air conditioning nerds in the BEST way. Thanks again, Rosenberg team! And thanks especially to Josh, he ROCKS! I'll ask for him again