Rosenberg Plumbing & Air

David G.

I got a fake maintenance report of a technician coming to my home on june the 8th. Nobody showed up at my place. Tonight my ac is not cooling, my bed room is at 85 F and can't sleep. This is unacceptable.

Raul G.

I called Rosenberg Indoor Comfort so they could service my condenser. My condenser was not working and the fan was not turning. I was advise to have it fixed. And yes it was fixed because a motor run capacitor was replaced with a new one, that this one was the best in the industry. Rosenberg A/C Technician suggested that my condenser needed to be recharged with freon. It was uploaded with one pound of freon. I paid close to $700 for the fix. That happened on a Friday afternoon, by Sunday afternoon my cooling of my house started to feel with humidity. I called Rosenberg about the situation and I was told perhaps it has a leak. Rosenberg called me and he said it needed more freon. I thought about it, and decided not to hire Rosenberg for the freon probably needed about another $400.
My unit since 2014 has never had any issues with leaks and it has been working well with cooling. I think very much that Rosenberg messed my system by really not putting any refrigerant probably letting out the refrigerant. Something like this happened with me taking my car to Sears to have a front wheel alignment. When finished, the technician said that my car sprung a leak with my powerbrake hoses. So I called the manager telling him that work was created so that i would need to spend more money. I am not green when coming to know about how A/C works. I used to design central plant components consisting with chillers, pumps, expansion tanks with piping. Air handlers and duct work at the Alamo dome. I am 70 years old and I think Rosenberg took advantage for the fix.

Kenneth H.

I have used Rosenberg a few times and have always been pleased with their service.

Recently, my newish (installed 2 years ago) AC stopped blowing cold air and I gave them a call.
They got a tech out the next day and he saw that the coolant was low. Unusual for a new system to be leaking but mine was installed with a low amount to start.

My installer had never filled it and it only had whatever comes already filled with. I had a family acquaintance do the work based on a family recommendation but it was a mistake. I saved a few thousand on the install but have been paying for it now.

So the tech filled my system and cold air was back yay! Then a week later no cold air again. WTF. I called Rosenberg again and they came out next day. He told it me it could possibly be a leak but it would have to be pretty large to it all in a week. So he wanted to check the system first. Ended up being a blown capacitor that ran the fans and compressor. Was almost the size of an oil filter! He was able to fix that with a part on his truck. After that he checked the coolant and did see that much more was gone then it should've been since last week. He ended up finding a pinhead size leak on the evaporator coil. Since my system was still newish we could get the part under warranty (yay!) but would still have to labor for install. They scheduled again for following morning to get part and install.

The installers arrived on time and got to work right away. While they were changing the coil they found another issue from the initial (cheap) install. They installer had cut a corner and instead of connecting two vents with a 6 inch gap with an elbow or w/e you are supposed to use he used the silver tape and just wrapped it. The Rosenberg guys fixed it for me without charge. Thanks!

After they completed the switch they turned the system back on and the air was much colder than it had ever been. I felt a significant difference.

5 star experience.

M M.

Would never use again and certainly would not recommend. Such a poor experience on all accounts. On top of which, was charged a wildly exorbitant amount just to come out and a secondary ridiculous hourly fee when the call lasted less than 30 minutes and was nothing more than a waste of my time. Was left feeling completely scammed.

Tom K.

I've used several a/c services over the past 20 years and these guys are a cut above the rest. Referred them to many friends and always get "terrific" as part of the feedback on how they did.

Erin C.

I have used Rosenberg Indoor Comfort numerous times and recently decided to go ahead and pay for a customer service agreement because they are so good. I have a historical home, which can mean lots of HVAC issues. These guys truly are on call 24/7, which has saved me multiple times (especially when as a landlord with some renters). They're very honest. Every time I have used them, they discuss cost before they do anything. A few occasions, when it was getting expensive, they have done what they needed to do and then instructed me on ways to finish up the job, making everything extremely affordable. As a home owner, they have really won me over and made me a lifetime customer.

I left this review over a year ago and came back to give this place another five star review after a more recent interaction with them. This is the best HVAC place in town. No question. They bend over backwards for their customers. Robert Delarosa, one of their senior technicians, helped us tremendously. I really cannot thank or recommend this place enough.

Jr P.

------------. ORIGINAL REVIEW -----------

Not a company I would use again!

I called to get my AC looked at because it stopped heating and cooling. I spoke with the guy on the phone and they sent a guy out there, $89. Then he tells me that it needs a most expensive part to be replaced but because it's under warranty I'd only pay labor for $1500. I called another few other honest guys and they told me by law the installation is still under 1 year everything warranty so I wouldn't have to pay anything. I called the original guy and the issue was only a leak in the lead lines. a small fix, and he took care of it. He also explained how wrong the other diagnosis was.

They are good at answering the phone, and billing you.

The bad at diagnosing, very inaccurate and they should have informed me my best options.

----------. UPDATED REVIEW --------

Owner called me personally after reading my experience. I can't tell you how much I appreciate a business man that cares. Mike, owned up to the mishaps, and explained that he needed to do a better job keeping his guys educated. He was also, prepared for the phone call with me, had the paperwork in front of him, and was knowledgeable about the issue. I could tell he was sincere, and trying to do what's right.

I have changed my review from 1 to 2 stars.

Lyn N.

How can company charge service call since the technician leave the company to the location they fix by hour service ? It is riff off

Gilbert M.

1) Coldest day of the year, in the high 20s at night. Furnance not working, no heat.
2) Called Rosenburg. Tech arrived that evening. He quickly diagnosed that the problem was the blower motor.
3) The tech called back in the morning with a price quote of $2,093 for the new blower motor, which includes the installation. It is a remarkable price, in fact more than the price of a new furnace. The furnance is a Goodman AMVC80905CXAB, 8 years old, nothing fancy.
4) Wait, it gets better. Michael Rosenburg called and left a voice mail: they are happy to finance $2,093 for me.
5) I looked up the motor part number and Amazon has it new for $436.
6) Total cost of actual repair: $436 for new motor + 2 hours of tech's time versus $2093 for Rosenburg.
7) Furnace is fixed, great to have a warm house again and it didn't cost $2,093.

Vanessa C.

i called at 7:45am on a Mon morning and their office was open! They jumped to action and got a technician to my house by noon, after a weekend in Aug with non-stop triple digit weather, surely the peak of repair season and lots of desperate calls.
They found the main problem, a part that had burned out, and went on to check and repair other issues. My home was cool again by 3pm.
Another highly ranked company i called didn't answer, returned my call much later in the morning and wasn't available until after 4pm.
Several years ago, my parents called a company from the phone book who told them their entire unit needed replacing - they shelled out $10K without researching and did not get a 2nd opinion.
Luckily I knew not to go that route.
Rosenberg sent two polite and helpful technicians that never once hinted in that direction. In fact they said the unit was excellent just overworked from lack of maintenance, which was very true, even i knew the AC had been neglected. They pointed out if i purchased the bi-annual service plan the discounts would pay for itself. It felt a little like an upsell at first but when they showed me the numbers and with all the work they did, it actually made sense, so in the end, i appreciated being informed of that option.
Their work was thorough - they cleaned out the lines, climbed up in the attic to check the duct work etc.
Don't hesitate to call Rosenberg