Roselle Plumbing

Julie V.

Way too expensive. Had a drip in my utility sink. Said there would be a $69 service call charge, no problem. Plumber very courteous, polite and did a nice job and 45 minutes later he was done. Said I would receive an invoice in the mail. I was never given a quote for service. Did receive the invoice $596.00 WHAT? I called for a justification of the bill. Was told it was a replacement of a Gerber compression stem. Invoice has no itemization.I said if I had known I would not have had it done.

Diana K.

Horrible.. the worst, they said it would be a $69 service fee and $189 diag. Guy came in fixed ( i dont know what) and left without informing me of what was wrong or even discuss cost prior to start or finish of work... he just walked past me out of my home without saying a word, i thought he was simply getting something from his truck. Next thing know i get a call that they are going to bill me between $600-$700 for a cartridge, clip and balancer insane that they did work, didn't tell me price or what was needed prior to start then left without saying a word or provide any type of invoice and now expects me to pay for work i was not informed of what was needed or cost

Mary S.

High quality and dependable service for all your plumbing needs. We have hired Roselle Plumbing multiple times over the years for various repairs and plumbing home improvements. Every time we are more than satisfied with their work. Last week we had Jared and John replace our water heater and they did a great job. It was not an easy job, and they took the time to answer all of our questions and ensure we were happy with the results. Overall, we will contact Roselle Plumbing for future plumbing projects and repairs, as they are plumbing professionals who complete timely, high quality repairs and projects at a fair price.

Donna S.

I am only giving a one star rating because I don't think I can give no stars. I feel that this company took advantage of my senior citizen mom by tremendously over-inflating their prices. In addition, when they replaced her water heater, they ""installed"" a drip pan that was only placed under the heater, and not installed at all. They would not provide an itemized bill for the labor and costs, and were defensive when questioned by my husband. We will not use them again and will not recommend them to anyone. If your hot water heater needs to be replaced, you would be better served by Home Depot. We will likely file a complaint with the better business bureau. This job should not have cost $2228.00.

R V.

I had an improperly installed toilet that blew a wax seal and was leaking at the base. While initially put off by $367 repair, it was more than I could do, plus I only have one toilet in the house! Prompt arrival, extremely knowledgeable, and very neat. Did what they could do to mitigate initially improperly installed toilet, then fixed seal and remounted. Very happy with work performed. John was the plumber. I would recommend them. Didn't give 5 stars only because I thought it was a bit pricey, however I do feel better that the job was done correctly, as opposed to someone coming over, yanking off the toilet, throwing a new seal on, and have another issue in a month.
RV

Suzanne K.

Could not get estimate over phone. $39.00 for service call and this is over and above the cost of the labor for the actual job. Guy came. He was nice, professional and did the Level 2 job ok. Cost was $203.00 for a job that took between 30 and 45 minutes. I supplied part.

Point is: OVER PRICED in my opinion!!

Gary K.

Like other posters here I felt it was right to support local business's. The office person could not give me a price on installing a simple cartridge in my shower. I even had the part. So out of good faith I let them come over knowing I'd get charged just for the estimate. Not only did I wait all day for them to come. (were suppose to come between 11-1, showed up at 4.30) the plumber tells me it would cost $375 to install!!!!!!!!. Kohler rated the job at 15 minutes. I told the guy no way on earth is that worth that kind of money for a 15 minute job. Do your self a favor and avoid these guys....

Bradley R.

Dishonest and not competent. Unable to fix a simple leak for $2,000 Called another plumber and they fixed it right away. I would suggest avoiding this company,

Brian W.

Don was a nice guy but the cost for service is outrageous. Always ask for the price before they begin any work. (lesson learned! was my own fault) They charged $500 to unclog a sewer line that I have had other plumbers charge from $215 - $260 for the exact same work. I was told it was due to ""after hours emergency service"" and then told the normal rate for ""in hours"" was $400; still absurd. As mentioned, a very nice guy and his professionalism was great, but for the cost I have found a much more affordable plumber for my needs. That other plumber was awarded another $4000 of work through 3 other projects this year because of being fair.

Josh K.

These guys do great work. They're courteous, explain everything, and charge a fair price. I have called them twice for different things: water line for refrigerator/icemaker and leaky toilet. Both times they got it right the first time, no hassles. Highly recommended!