Roscoe Brown Heating, Cooling, and Plumbing

George P.

I highly recommend Roscoe Brown for both installation and maintenance of home HVAC units. I've had excellent service with their tune-up and maintenance of my units and most recently with a replacement due to a freon leak on a 20 year old split unit. They exceeded my expectations though out the entire process (sales thru installation). Dennis was extremely pleasant, informative, and professional on the sales side. He was non pressure and took time explaining the options, features, and prices. On the installation side, Manuel and Hayden performed a tremendous job, I can't say enough good things about their quality, professionalism, and attention to detail as if they were installing at their own home. They both explained the work they were doing and answered all my questions. Hayden performed an awesome job on the installation of the outside compressor, paying close attention to aesthetics, functionality, and code. Manuel went above and beyond by going in extreme detail regarding all the work he performed installing the air handler in my attic along with the safety features and what to check in between their tune-ups. He also explained how to use the new smart thermostat ensuring I was comfortable with it's operation. They both also performed a great job on the removal of my old equipment. When the time comes to replace my second unit, I will definitely use Roscoe Brown again along with requesting Manuel and Hayden.

Kathy R.

I highly recommend using this company from the initial call to the actual repair this company was exceptional. The office staff was eager to help and Jacob and Mabry were incredibly knowledgeable and professional. They were able to fix my issue at a very reasonable cost. I will be using them for my plumbing and hvac needs.

Servant Of Christ P.

had a technician come out for our heat. told us what part he KNEW needed to be replaced and told us it would cost 700-900$ for the part plus labor. I've looked up the part. it can be about half that. but to replace it. would not be difficult and shouldn't cost me 400$ for you to unscrew the old one and put the new one in. so my wife and I go to someone for a second opinio. turns out the part he KNEW needed to be replaced didnt need to be at all and the real problem was completely different and didn't cost nearly as much. thank goodness we got a second opinion. after the 900$ we would have given to this place it still wouldn't have worked and we'd just be screwed out of even more money. don't appreciate being lied to.

Rick W.

Good service except the tech might want to flip the outside breakers on when completing the job. Was testing system and couldn't figure out why it wasn't cooling.

Kerry Marley A.

Our toilet was plugged for several days and we finally called Roscoe Brown. They sent plumbers, Larry Lord and assistant Mavay out the same day. These two young men were very professional and so kind. They asked my husband what had happened and explained everything they would try and what the cost would be. Seeing my husband's disabled veterans plate on his truc, they also offered a discount. The toilet was fixed in no time at all.
The young men left and we noticed a wet spot and leak in our garage ceiling. My husband called Roscoe back and we were told as soon as the plumbers were done with their next call, they would return. When Larry and Mavay returned they needed to replace the wax ring under the toilet. They explained it can become loose from excessive plunging!
Great service from a great company and very nice young men!
Jim andKerry Aho

Michael D.

Used a program through DREMC and Roscoe Brown was on this list. After a few quotes and numerous questions that were answered in person and through the emails.
I chose to have these folks install a new unit at my home.
I looked over my unit at the day of install and no trash was found. The guys cleaned up the area.

Kathy H.

we have been customers of Toscoe Brown for almost 50 years. They provide great service, good prices on new units, helpful advice, and even sent us a gift when we bought our last unit. we recommend them highly.

Tommy R.

I recently purchased a gas heater for my swimming pool. I used Roscoe Brown to install my gas lines. Dylan, and Jesse, showed up on time and got started right away. I left for work and came back at lunch. Jesse was still working and eventually completed the task. Dylan followed up by inspecting the job. Brandon met the Atmos representative as he installed the gas meter, made sure everything was safe, and did a test fire on my heater. I was 100% satisfied with the job these men did!!

Jennifer G.

Our master toilet in our new house began leaking from the base and the next day our guest bath began leaking too! We called Roscoe Brown and they were able to get someone out the same day. Our tech, Patrick, was very helpful. He was thorough in his inspection and so patient when answering our questions. Ultimately it was decided that we needed to contact a septic company to remove a clog near the septic tank. Patrick reset one of our toilet seals so we have at least one toilet that won't leak while we wait for our septic appointment. We look forward to having Roscoe Brown techs back soon to install new toilets!

Dave C.

Johnny, Terry, and Brandon did exceptional work on a large HVAC installation project that took place over 3 weeks. Their attention to detail and quality were a priority. They kept me well informed and picked up after their work. They provided me with details of how the systems worked. They delivered what they promised.