Roscoe Brown Heating, Cooling, and Plumbing

Chris B.

My Roscoe Brown service tech, Mikey Tidwell, was outstanding. He was thorough with explaining the issue that caused my HVAC system to stop working in the summer heat, and repaired it right away. I had a few other AC related issues, and Mikey took the time to investigate and make the adjustments while he was here. I'm not sure if you can make requests when making a service call, but if so, ask for Mikey - he goes above and beyond.

Tim S.

I had a complete HVAC unit and new ducts installed at my home. The lead technician, Terry Pritchett, did an amazing job. He completed the job in a timely manner. He was very respectful and went the extra mile to keep the noise down when my newborn baby slept. I couldn't have asked for a better experience. Thank you Terry!

Alan W.

Bob C was very courteous and timely. I needed a leaky garbage disposal replaced that was 20 years old and would require some sink plumbing modification. COVID cautious he gave me a few options and once I decided, he was gone to get the new disposal, back, and installed within an hour and half. Made sure I had no questions and was happy with the work before leaving. Pricing was in the range I expected.

Maureen L.

This review is for Franky and the service
he provided installing my kitchen faucet. He came on time and was very informative. I knew the steps he was taking and also I am very happy he explained about Riscoe Brown's service contract for plumbing. I especially liked included was to drain my water heater once a year and if I had a water emergency, they would come right away. All in all I am very happy Franky Q came and helped me.

Cory B.

Bob C. Did a great job on my water heater install. He laid out the best options and made solid recommendations. I didn't feel like he tried pushing me into something I didn't need. Would recommend his services again.

Chris D.

Update to my review: My wife received a call this morning to correct the issue. That is the kind of service/follow up we were used to with Roscoe Brown. Any company willing to take the time to call their customer and discuss the issue, deserves our business. We will use them again. Thank you Roscoe Brown.

My wife called them for plumbing services. They came out and changed the stand pipe in two toilets that were running. It took the guy 20 miand he charged her $400!! Ridiculous and predatory. Will not use again.

Staci S.

If I could give negative stars I would!! DO NOT USE ROSCO BROWN. We had a technician out here almost two weeks ago to look at our AC. He found a leak then charged us $300!!!! For Freon then said ""we will be in contact with you to schedule an appointment to have it fixed"". Never called. So we called them and they ""couldn't find our ticket"". The hell? Then they said again, ""we will call you with an appointment"" shocker, they never called. So we had to call again and they finally sent some one out to fix it. Guess what!! They couldn't fix it. So AGAIN, they said ""we will call to schedule an appointment to fix your leak"". That was last Thursday and it's Monday and so we called to see what the hell is going on and some lady was like ""well, I need to call his dispatcher"". So almost two weeks later and it's still not fixed. Their customer service is a joke and the only reason we are using these morons is because it's under warranty.

Shirley P.

We had a kitchen faucet and bathroom faucet that were becoming loose. Rather than tackling these ourselves and potentially messing them up, we called Roscoe Brown in Murfreesboro. They were quick to set up an appointment. On the appointment day, the technicians arrived at our home early after a courtesy call from the company. They were able to fix each faucet in no time! They charged a very reasonable price. We were 100 percent pleased with the service.

Dm H.

They will send someone out that will walk around for hours, when they leave, you ask how much. You are told don't worry about it. THEN you get a $300plus bill and they don't tell you what the hell they did to earn it. If you call and explain they say they will turn it over to the plumbing dept.
No breakdown list on bill. Be aware of the dishonesty of this company.

Mike S.

So the sticker on my air conditioning unit says Service 24/7 with a phone number for an answering service, as does my maintenance contract. Dial the number, Donnie promptly calls back. Informs me they have a new thing. They don't come out for service after 10PM unless there is water coming through the ceiling or something like that. Good to know an emergency is only what they define to be an emergency. Ignore the contracts and promises. I've been a loyal customer since we came to town in 1992. No longer. Ever since they bought Bradley Plumbing they have gone downhill. They have run off all the good techs and plumbers with their always sell them something revenue requirements. Done and done.