Rork Plumbing & Piping Service

Joseph K.

Rork plumbing's pricing is outrageous. They wanted over $600 to replace an outside water spout not including the price of the spout. I refused. Don't bother calling them because you will still have to pay the $50 home visit.

Mary Ann O.

I live in Wayne, have used them before, but all the reviews are right. They offer a protection plan for $199. So it went way up, having company this weekend so needed toilet that was leaking, pulled & reset ( their words) quoted $426!!! Unreal paid 50$ service fee which is stupid but oh well, not calling them ever again. It's so weird cause a lot of these bad reviews were from3 or so years ago, nothing recent, would think the owner would change policy's or pricing, but not the case, same ""rip off "" is still the name of there game

L. R.

Too bad there are not zero stars to select. They estimated $430 for a $15 water intake valve replacement. The average repair price for this type of service is $120. I bought the replacement part at Lowes for $15 and installed it in 20 min. Come to find out, their diagnosis was wrong and it wasn't the issue. The issue was a leaking tank floor screw gasket. I can only surmise that they misdiagnose in order to repair and then add on additional repairs.

A few days later I received a thank you card with biblical quotes related to 'repentance'. I called Keith Rork and was very quiet and polite explaining my experience. He is a nasty, unstable man yelling so many accusations at me I lost count. His only explanation for egregiously inflated prices was the cost of doing business he passes to the customer. He said he talked to ""people like me"" all the time, so evidently he gets a lot of complaints.

I requested my $50 service call fee back for the misdiagnosis, to which he laughed.

Keith Rork is the one that needs repentance. He's a thief.

Janet L.

Might not be the cheapest, but they do really good work. On time, clean and professional. They have replaced my hot water heater, a utility sink and re-plumbed my tricky business water lines. I felt confident I was getting done what was needed to be done. Everything has held up really well over the years with no problems. To the extra service warranties? I just said ""No thanks"" when I thought it didn't matter. You can do that, you can say ""No thanks"". Nobody was pushy. As to the religious stuff, they do have some bible quotes on some things. I'm not religious at all and was not offended in the least. I will use them again. :)

Hannah C.

Not sure why these reviews are so low, plumbing is an expensive business, the parts that are needed don't come cheap and anyone who has a little bit of a sense of this industry would know that. We had to get a commercial sump pump installed - the service was great and the protection plan that people are talking about includes labour and parts FREE under the warranty.

I will definitely be using them again in the future.

Dell B.

I wish that I have read these reviews prior to calling Rork they quoted me a price of $50 a foot to run a gas line which is ridiculous

Drew C.

Quoted me nearly $1,200 for a job which costs less than half that through another plumber. They wanted to charge $90 for a p-trap which costs $3 and takes two minutes to install. $50 just to give a quote.
They want to ""build a relationship"", but you can't do that just by pushing a service plan and quoting religious scripture.

Deena S.

I think I just got seriously suckered by them. I'm so annoyed. We just paid $643 for a service plan and to replace a bathtub handle and cartridge. I looked these up and they really only cost $150 total. They do a great job and are very courteous - but OMG I just wasn't planning on spending that much money today, especially as I now remember that the last time this happened I just replaced the handle by myself and the total cost was $25. We are in a family crisis and just couldn't deal with it ourselves, but that's when you can get suckered into stupid stuff!

Bill B.

I first called Hutzel in Ann Arbor and asked if they do Ypsilanti. They said yes, put me on hold for 10 minutes and then told me they start charging for professional time as soon as the truck leaves Ann Arbor. So I resorted to the phonebook and called Rork. The phone interaction was excellent. They were able to come sooner and there was no location penalty. They charged me $230 to replace a simple part under my sink. The journeyman plumber and his apprentice were professional and personable. I have no idea what the going rates are for this kind of work. They tried to get me to sign up for a service (protection) plan which I considered to be a bad deal, like most such. Afterwards I received materials in the mail intended to be ingratiating but which included religious propaganda I could have done better without.

Anne S.

This review is only the first thing I am going to do to get the word out about how horrible this company is. I called them for an estimate to replace an existing natural gas line to my detached garage, about 100 ft. They gave me an estimate for $10,000. I am not kidding. I have the estimate here in hand if anyone wants to see it. I am a women and I believe that they were trying to take advantage of me and based on the first review here I believe that to be true. I got several more estimates and I will have the line replaced for less than $1,000. They tried to up charge me ten times that. I will be writing the company to ask for my $50 back for the estimate fee because there is no way that was a legitimate estimate. DO NOT USE THIS COMPANY!