Rork Plumbing & Piping Service

Hannah C.

Not sure why these reviews are so low, plumbing is an expensive business, the parts that are needed don't come cheap and anyone who has a little bit of a sense of this industry would know that. We had to get a commercial sump pump installed - the service was great and the protection plan that people are talking about includes labour and parts FREE under the warranty.

I will definitely be using them again in the future.

Dell B.

I wish that I have read these reviews prior to calling Rork they quoted me a price of $50 a foot to run a gas line which is ridiculous

Drew C.

Quoted me nearly $1,200 for a job which costs less than half that through another plumber. They wanted to charge $90 for a p-trap which costs $3 and takes two minutes to install. $50 just to give a quote.
They want to ""build a relationship"", but you can't do that just by pushing a service plan and quoting religious scripture.

Deena S.

I think I just got seriously suckered by them. I'm so annoyed. We just paid $643 for a service plan and to replace a bathtub handle and cartridge. I looked these up and they really only cost $150 total. They do a great job and are very courteous - but OMG I just wasn't planning on spending that much money today, especially as I now remember that the last time this happened I just replaced the handle by myself and the total cost was $25. We are in a family crisis and just couldn't deal with it ourselves, but that's when you can get suckered into stupid stuff!

Bill B.

I first called Hutzel in Ann Arbor and asked if they do Ypsilanti. They said yes, put me on hold for 10 minutes and then told me they start charging for professional time as soon as the truck leaves Ann Arbor. So I resorted to the phonebook and called Rork. The phone interaction was excellent. They were able to come sooner and there was no location penalty. They charged me $230 to replace a simple part under my sink. The journeyman plumber and his apprentice were professional and personable. I have no idea what the going rates are for this kind of work. They tried to get me to sign up for a service (protection) plan which I considered to be a bad deal, like most such. Afterwards I received materials in the mail intended to be ingratiating but which included religious propaganda I could have done better without.

Anne S.

This review is only the first thing I am going to do to get the word out about how horrible this company is. I called them for an estimate to replace an existing natural gas line to my detached garage, about 100 ft. They gave me an estimate for $10,000. I am not kidding. I have the estimate here in hand if anyone wants to see it. I am a women and I believe that they were trying to take advantage of me and based on the first review here I believe that to be true. I got several more estimates and I will have the line replaced for less than $1,000. They tried to up charge me ten times that. I will be writing the company to ask for my $50 back for the estimate fee because there is no way that was a legitimate estimate. DO NOT USE THIS COMPANY!

Jamie P.

My wife called Rork to install a kitchen faucet. They were here approximately one hour. I came home to discover they had charged her $500....and we supplied the faucet ! Called two other plumbers and both gave estimates of $120 for the job. Was told by Keith that extra work was required and wife had agreed to price beforehand. I said I understand paying for extra work but four times the standard charge for an extra half hours work ??!! Said I thought double the standard charge ($250) was a more reasonable amount. Spoke several times with Keith but would not reduce charge. Cannot complain about the quality of the work they do, but cannot say the same regarding their business ethics.

Paula G.

They sent someone out very quickly for my non- urgent toilet gasket. It just keep letting a small amount of water leak into the bowl, which can add up to a lot of water wastage and high water bill. They came out and the good part is they have a truck with parts. The company charges a service fee that is not charged. Next the service person tried to sell me a Universal Service plan for 159 dollars to decrease the service cost from 229.93 dollars to 205.29 dollars. they also tried to sell me a toilet tank rebuild whic would cost 427.14 dollars. I have had this done by another plumber for 75 dollars, but he was not available this week, so I called Hutzel Co that I have used befor and the cost will be 100 dollars. I had to pay Rorks call fee,but I knew they were charging me a ridiculous amount for this repair, so I sent them away and told the technian to let his boss know what I felt about their prices and tactics. My advice is never use this company. This was the Ann.Arbor branch. They should receive a ZERO. for ripping people off and doing it out any shame. TERRIBLE!,!!! I sure they pray on everyone all genders and ages. Bad Karma to them.
,

Kindra S.

WOW just got scewed by RORK Plumbing said they would come out and determine what was wrong with our submergable sewage pump and charge a $50.00 fee. Well that turned into them saying it will now cost $450.00 to open it up and look at it. Funny didn't the $50.00 cover that. Husband just paid him the $50.00. I called them back and it would be nice if you advised that you cannot open the damn thing unless we charge you another $450.00. So thank you RORK PLUMBING FOR GIVING IT TO ME!!

Travis F.

I was quoted $421 for a leak under the bathroom sink. I thought that was crazy so I decided to fix it myself. I asked the plumber how long it would take and he said about two hours. One hour and $8 later I fixed it myself!!!! The sink is as good as new and I have no plumbing experience! Anyone who writes a good review for this company must work for them. Sure, they were nice, but they are taking advantage of people who don't know any better. I'm appalled!