Rooterman Plumbing

Lalena K.

Rooter man claims to be 24/7 but our repeated attempts at getting a call back over the weekend were never returned. They have an answering service who answers the phone every time and says she will have someone call us back but no one ever did. Three days later and still no courtesy of a call. Very bad for business. ""Budge it"" drain cleaner company came to the rescue with excellent service and did a great job for a great price. They are my new go to plumbers.

Aaftaab T.

They took on a task that they didn't know how to do. They mislead me on the estimate. In the process of doing the job they screwup everything. I had a carpenter come out to finish the job and stated everything was not up to standard. The damage caused by Rooter-Man cost me an extraordinary expense. After a claimed was filed against them they told lies and falsehood. ""Do Not"" let these people in your home to fix anything, plus they're are biased against minorities.

Steven M.

Ed was prompt to call me when I had performed a search using Home Advisor. I told him what my issue was and we scheduled an appointment for him to come by the following week on Wednesday. He said he would be there before 12 and would call on his way. He never called and never showed up. Not that surprised since another review had the same experience. I hired a much more reliable company to do the work. Look elsewhere!

Carl N.

After calling several, Rooter-Man was the only plumbing firm which could come on short notice to unclog a badly backed up toilet. He showed up on time, and after looking at the clog he wrote up three quotes.

The first was the replace the toilet at a cost of $450. The second was to unclog the toilet and add Riddex for the septic system at a cost of $325. Finally, just unclogging the toilet was $250. I knew that was high, but since he was there and the toilet was full of yuck I went with that.

The upselling is ridiculous. The toilet clearly didn't need to be replaced. He wanted $80 to dose the system with Riddex. That same product costs less than $15 at Home Depot and is ridiculously easy to use. And simple unclogs typically cost less than $200.

Lana D.

I tried many plumbing companies, all were unwilling or unable to give me a straight diagnosis, and their cost was outrageous. Then Rooter-Man's Frank came, saw and conquered, literally. He instantly new what the problem was about and fixed it...very reasonably priced too! I am so impressed by their service - they are professional and truly helpful - so affordable too. I would recommend to all! I'm never calling anyone else!!!

Faustino R.

I had an appointment this Wednesday with Rooterman. I had found him through HOMEADVISOR .It was on my only day off., Wenesday. Our appointment for 7 AM had been confirmed, and I have the e-mail to prove it. The gentleman calls me at quarter past seven and says he doesn` think he can make it. I question why of course. This is to help my first floor tenant who has 4 children and the back bedrooms have no heat. He goes on about a bit how he deson`t think he can make it at all and I ask him ""why? it`s seven o` clock in the morning ...I have to be your first appointment?"" During our discussion he informs me that my situation is ""actually kinda` tricky and that plumbers get paid on a flat rate"" So, I`m starting to get the picture that helping me would take away from other opportunities that he had. So I got up for 7 AM...my tenant got up for 7 AM AND her kids which were on vacation from school, but this guy would not come after we all got ready for him. He them goes on to suggest Jimmy`s plumbing and ttells me he`ll be fair, and he`ll take care of me and whatnot. Then, he texted me his number after he made it clear he wasn`t coming. He gave no difinitive answer why....just scenarios that could apply from time to time. He asked for my tenant`s phone number to call her, but never did. He could have at least apologized for the big time inconveinece. So I call this Jimmy and later in the day he calls me back. He is willing to help, I just need to get back to him for Friday. He says he doesn`t know this company from a hole in the wall and wondered why he was referred? We kinda` thought that being form HOME ADVISOR he`d get a review and he wanted a good one so he gave a name and number of a COMPTITOR! So, i DIDN`T get my first choice based on his reviews, my tenant has to spend Thanksgiving with her family with no heat in the back rooms. He wasted my time. I`m sure he made his money though.

Gina B.

I am writing this review on behalf of my neighbor Marie King who called this company to change a bathroom faucet
The guy showed up at 8:30 out by 9am
Marie had already purchased the faucet
Total bill $225
Quite a hit to the budget when you don't expect it. It wasn't an emergency and he said he had competitive prices
When she expressed her surprise to the high cost to change the faucet she was told plumbers aren't cheap
I highly recommend not using this company as they are not competitive !!

Kelly N.

DO NOT USE ROOTERMAN! I received a $495 quote to replace the trip waste assembly. The ceiling was already cut out to get at the tub and PVC so the quote seemed excessive. It turns out it was the tub spout. All it needed was to be taken off and plumbers putty put in it to stop a leak. The leak is now gone and it took a few minutes and a $3 jar of plumbers putty. If I hired Rooterman I would have paid $495 and still had a leak. I would give zero stars if I could.

K T.

The work done was exemplary but the mess that was left was disgusting! Three rooms left a mess! First, brand new carpet covered in waste that was left for me to clean, I will have to hire a professional carpet cleaner to get the stains out! 2, one bathroom left with waste spattered all over the floor, walls and tub, and 3 another bathroom used to dump waste down toilet, the toilet was left covered in waste. Loved their work, felt is was a fair price, but have to put out a LOT of time and money to clean up the mess that was left.

Bradley D.

Ed and his crew were so professional and helpful in getting all the junk in my property cleaned out and disposed of. They were fast, efficient, and affordable! I'm so glad I hired Rooterman RI to remove all of my junk. I HIGHLY recommend them!!