Rooter Solutions

Mary Lou W.

called on a friday, kit. faucet torn hose, leak, rescheduled from Fri. to Sat a.m.by rooter Soln's, when arrived, after asking for manuf. type of faucet replacement, tech. left to obtain at local plumbing store. returned with soap dispenser, O.k, needed replacing anyway. Supervisor showed up, tech left to go to ??? assume Home Depot for Glacier Bay kf which failed to stay in place x3, agreed that if continued after the first time tech would return same and obtain requested manuf. faucet. Clearly did not understand. Called another plumber and he installed requested faucet. Have tried to contact Rooter Solution numerous times, told person who answers phone to convey message to have Rooter Solutions contact me to return cost of faucet-Glacier Bay which is poor quality, and tech probably stripped threads on install. charged $1875.00 and invoice had Koehler as faucet install, not, Rooter Solutions will not reply to my calls which have been many... There is something wrong with Rooter Solutions marketing, charges, and practices. They had done other work before for us and we thought price was a bit high but did a good job then but left us a bit skeptical as to business- prices, invoices documents, do not itemize work.

Deborah S.

Andy came and was so helpful. Not only did he fix our drain problems but he clearly explained what he did and how to move forward. We would definitely call again and use Andy!

Diamond D.

Matt was so helpful with the drain cleaning I needed. I am very satisfied with the price I paid. He did everything professionally, and gave great customer service. He knew how it was dealing with landlords, and mine was not very nice so I appreciate him for dealing with that. He quickly cleaned my drain and was clearly very knowledgeable about his work. Thank you Matt! Ask for Matt when you book!

Juan J.

We had a water leak in the kitchen that needed immediate attention so I called Rooter Solutions plumbing based on other customer reviews. They were at my home within an hour. Carlos the plumber assessed the damage and he had all the parts he needed to repair the leak in his work van. Carlos's work was of very good quality and left everything cleaned up when he was done. Thanks to Carlos at Rooter Solutions for getting our water back on so quickly!

Alec G.

** AVOID THIS COMPANY **

They mail out postcards advertising low $54 drain service. It worked! My daughter called them to fix a simple clogged kitchen sink in her Goleta home. They said the drain was too obstructed and ended up putting a scope into the drain and examining no more than 10' of drain line. They told her there was build-up in the pipe and recommended a hydro-jet cleaning. So a $54 drain clean quickly turned into an $1,875 job!

At her request, they did agree to install, free of charge, a new toilet, which my daughter had previously purchased. But while installing that toilet they then told her that she needed to have a clean-out installed in her bathroom! Cha-Ching!! ( That was B.S. there is a clean out no more 3 feet from that toilet near the outside wall of the house. )

They also told her that the pipes under the house are deteriorating and should be replaced at a cost of $10,000 and that serious damage to the house could occur under the slab floor if she did not resolve this issue. At that point my daughter called me to speak with the plumbers.

I met the plumber and his supervisor at the house. They explain what they did. I asked if kept any video or photos from the scope showing this ""serious problem"" that existed prior to the hydro-jet cleaning; they said No, they did not. (We had the drain lines scoped about 8 years ago, when we purchased the house and already had a sense of the condition of the pipes.)

I confirmed that their total service, thus far, consisted of an attempted drain cleaning, a scope of the line, a hydro-jet cleaning (which may not really have been needed) and a toilet install, and for that they charged my daughter $1,875 !??

I advised them that they should be totally ashamed of themselves for such outrageous prices and for taking advantage of a young woman trying to get a simple drain problem fixed. The supervisor said, it is not his company and he does not set the prices, but; YES, that is the price, and we stand by it! In fact, he told me that they gave my daughter a discount on that work! (which I find laughable)

We declined any further work and sent them away. We called a different plumber that I've done business with before so as to have a brief consultation. My trusted plumber confirmed that my daughter had been totally ripped-off. He said that he typically charges about $150 for a short scope exam and anywhere from $200-$350 for a hydro-jet service depending on how far into the line he needs to go. He said that for him to have performed all the same services he would have likely charged no more than about $450 max.

Rooter Solutions advertises a low-price drain cleaning to get in the door, then they will ""find more problems"" in places that you can't see with your own eyes so as to up-sell and escalate the scope of work as much as possible. They will scare the customer into taking immediate action, then GROSSLY OVER-CHARGE for work that may or may not even need to be performed! In my opinion they are dishonest and cheat their customers.

We will NEVER CALL ROOTER SOLUTIONS AGAIN!

Read these Yelp reviews, as our experience is apparently not uncommon!

Phillip F.

Rooter Solutions proposed to charge me over $500 to fix a toilet (the tank wasn't filling). Anacapa did the same job for $220.

Cesar L.

My mom called this company out to clear the kitchen sink. The removed the p-trap, ran a snake down the drain line for $300. Then Carlos recommended that he jet the lines for an additional $1,000.

At which point my 78 year old mom decided to call me. I called and asked to speak to a manager. After 3 different people called me back. Carlos did not have any evidence (camera down the line to show it was needing jetting).

I explained that we would be getting another opinion on the "" jetting of the drain lines"". Carlos was very defensive, I explained if he did nothing wrong he shouldn't have to worry about anything.

Well let's just say we won't be calling these guys back.

Pamela B.

I'd give zero if I could. While the drain clearing was fine for $54 , but after cheating the sink line said we had a blockage they then called in a second guy and ran a camera and showed us a collapsed main drain line and said waste water was leaching under the slab. Gave us a huge bid to remove and replace, and could start the next business day and
""knock out the job"".
We took other bids and used another plumber. this kind of cast iron failure had had occurred in another part of our house in 2010 and we had replaced the drain line everywhere except the bathrooms, so we figured it was just time to finish the rest of the house. This job entailed completely demoing the whole master bath, which was +25 years old so it was time. Saw cut and jackhammering the floor BUT, once in there was no deterioration of the drain lines in our bathrooms. Not sure if the film they showed us was a recording of another house or what! If you use them for the inexpensive Roto service to clear your lines ok, but then beware and move on. If they claim there's other damage, take the time and relatively small expense to hire an independent camera inspection company to confirm anything.
if our bathrooms have been recently redone we would've done the independent camera line but we decided to move ahead. So it's water under the bridge so to speak for us but if you don't want to incur the cost and your bathrooms are in good condition seek out confirming inspection I believe it cost $200+\-.
Also, fortunately, our bathrooms are back to back and so they were able to tunnel under the adjoining wall and remove and replace the bad pipes for our second bathroom, bathtub, sink and toilet and tie into the main ABS. We used Coast plumbing out of the Buellton area, they get a +5 for professionalism, and workmanship.

Steve R.

Toilet had a leak in the pipe below the floor. Carlos pulled toilet to investigate, placed camera in line and said it would be $2300 to fix. Very, very expensive cost to fix. Ernesto, 2nd in command, did all the work under the house while Carlos was out buying a few parts which took almost 2 hours. In appox. 3 hours the work was completed. One hour for estimate day prior plus 3 hours to fix next morning = 4 hours at $2300. What plumber gets this kind of money??? I feel totally ripped off but had no choice to get it fixed. Be cautious of Rooter Solutions as they say the work is by the job not by the hour. If you can wait, definitely get other estimates.
Low rating is based on the extremely high cost to fix.

Elissa R.

We were very dissatisfied with the price we paid for the work that was done. Our water main had a major leak problem in three places which had been going on for several months and we didn't know it until we were getting huge water bills. We contacted this company on a Saturday and they came out right away. They assessed the problem and quoted a price which was quite high, but we were so desperate as the water was gushing and we needed a fix right away. As it turned out according to another plumber, we had been exorbitantly overcharged. At the time we felt we had no choice as we saw our water bill escalating. The work was completed and a permit was issued. There was a small deduction adjustment that was made to the final balance of the bill which we paid. Since it was our fault for not getting other estimates from other companies and not reading other reviews we have no recourse. However, this has definitely been an expensive lesson that I hope won't be repeated. As the saying goes, ""buyer beware"".