Rooter Ranger Plumbing

Roger H.

NEVER AGAIN!!! DO NOT TRUST THIS COMPANY!!!!!
HISTORY
I have owned a condo since it was built in 1996. In 2017 I bought a house and began renting the condo to a lovely couple with a one year old child. In August of 2021, my tenant reported the bathroom floor was wet. I was on travel and dispatched Rooter Ranger. They stated my toilet had a leak and had soaked the floor and surrounding walls. This would require a total tear of walls, flooring, fixtures and replacement of the toilet. As the toilets were from the original construction, I stated to replace both toilets as well as the kitchen sink and mitigate the problem. I like to get ahead of issues and update on fixtures couldn't hurt. This turned into a 4 month ($29,000) debacle as both bathrooms were tore out, the 1996 building was checked for mold (and asbestos) and my tenants had to find another place to live. COVID was blamed for the lengthy delays in between work being accomplished.
The continual phrase ""Your insurance will cover it"" was thrown around ritually, however my insurance saw things much differently and cut me a check for $10,000. I had a leak and as a good landlord, I dealt with the headaches as needed. As I was unable to be present, I accepted people at their word. I was taught the error of my ways.
THE LIES
On March 15th of 2022 (Tuesday), My tenant called to say water was coming out from under the kitchen sink when doing dishes (10am). I called Rooter Ranger. The plumber (Roy) was promptly there in under an hour at 10am. He called me 5 minutes after he arrived to tell me my cabinets and dry wall were soaked, the wood was warped, and it would require a complete tear out. My heart stopped. Two ""tear-outs"" on opposite ends of the condo in 7 months!!!! I was in shock.
I left work and proceeded to the condo. Roy met me in the parking lot and told me it was probably the Reverse Osmosis (RO) system that was leaking but he wasn't able to determine. He had called another mitigation company as I seemed ""unhappy"" with Quick Dry from last time. After Roy left, I checked my record and the invoice from August showed Kitchen sink replacement and a 2 year warranty. I called Rooter Ranger to speak with a supervisor at 2pm. I called again at 330pm. The mitigation company came out with fans at 430pm. The supervisor (Emerson?) called me at 6pm. He stated that he would send Roy back out the next morning to determine the cause of the leak, but if it was the RO system it would be on me. I filed a claim with my insurance company.
On the morning of March 16th, I went back to the condo at 8am. The fans were drying, but Roy hadn't found the leak or shut off the water to the condo. I found the problem in under 2 minutes!!!! I turned on the faucet and water came out of the hose to the dishwasher vent that had become unattached. It is a $15 part available at Home Depot.
Roy called shortly thereafter to state that he would wait for the cabinet to dry before coming to find the cause of the leak. He offered to remove the RO system completely when they rebuilt my plumbing. I BEGAN TO REALIZE I WAS BEING SCAMMED. I called my insurance company who requested I get a second licensed plumber to take a look. The second plumber took less than 5 minutes to determine the dishwasher vent was the issue. The second plumber stated that my custom solid wood cabinets (installed in 2009) were wet but not warped. I waited for Roy to return to ""find the leak"". Roy never called again on Wednesday.
I received a call at 4pm from another member of Rooter Ranger who was trying to determine the cause of leak from photos. He continually stated that the RO system was not installed by Rooter Ranger and so they couldn't be liable. I did not tell him I found the leak.
On Thursday March 17th, Roy called at 2pm to say that he and his supervisor Franco had been at the condo that morning. He stated the RO system had a tube that was not attached. Since Rooter Ranger didn't install the RO, they would not cover the damages. I asked if he found the source of the leak. He said NO. When I asked him why he left water turned on if he hadn't found leak, he had no response. I asked why he wanted the dryers if leak wasn't found, he had no response. When I finally told him that I had discovered the source of the leak, he apologized profusely. He stated he will cancel the service and contact the mitigation company. I called my tenant to let them know I would have the sink fixed tomorrow and they stated NO ONE had come by to look at sink.
Apparently ROY LIED ABOUT EVEN GOING TO LOOK!!!
For want of a $15 part and 5 minutes work, this company wanted to tear out my entire kitchen!!!! I will be contacting my insurance company, YELP, ANGIES LIST, and anyone else I can think of to let them know of this shoddy scam!!!
DON'T TRUST ROOTER RANGER!!!!!

Frederick S.

Don't be fooled by these scammers. They quoted me a price of $47. After the technician finished he said the price was $175. I protested and he settled for $137. When I received the emailed invoice it said $47. I called and complained. They did nothing to rectify the situation. Four days, after the initial service, my drain backed up again. I called. They said they would send someone out right away. No one ever showed. BE CAREFULL!!!

Ed W.

If I could give these sorry bas$#@ds a negative star review I would. I found these guys through Angi's list. They returned my initial call right away and scheduled for a tech to come out and see what's going on. I had a leaking tub drain which was causing a water stain on my ceiling and another, bigger issue in the garage where a main PVC water pipe was leaking. They recommended a mitigation company to come out and open up the ceiling and the wall in the garage so the total assessment of the problem and damage could be made. The mitigation team came out and were exceptional from start to finish (WFM Restoration; highly recommend them). After the ceiling and walls were opened up, dehumidifiers were installed to remove the moisture and start drying everything out. At that point, I called Rooter Ranger and let them know we were ready for them to come back out and made arrangements for the next morning after the technician, Wiley R. had to attend to a personal thing. He sent me a text that he was on his way and to confirm the size of pipe in the garage that needed to be replaced. Three hours later, he texted me that he was at the parts store waiting on the part(s) he needed. After that, not a peep. The next day, I sent Wiley a text for a status update along with a phone call w/voicemail message and nothing. The next day, I called the main office and they said they'd reach out to Wiley and again...crickets. This sorry F&*# couldn't return a single message, but he talks a good game at the start of the project. This seems to be a common theme to company policy as I now continue to read reviews. I should have done my due diligence but I was pressed to get these issues resolved. I also blasted these people on Angi's list and made a strong recommendation they remove these idiots from their program. Long story short, I ended up getting the parts and fixing everything myself at what I would have assumed a fraction of the cost and I'm more confident that my repairs are solid. With hind sight being 20/20, if Wiley's workmanship is anything close to his and his company's with shady business practices; I'm much better off.

In summary, DO NOT HIRE THIS COMPANY. If they don't rip you off, they'll run you around in circles.

Hiep T.

First they did not show up as promised so I had to call them and remind about the appointment. By the time a plumber came which was six hours late and he quoted the price for replacing a shower valve $300 plus $1600 for changing the another shut off valve where he touched it and broke the handle. I called the main office twice; only the manager in Az called back could not do anything since Vegas is not his responsibility. The manager in vegas did not bother to follow up. Do not use this company for your plumbing needs.

Jennifer M.

While we had a few mishaps with scheduling, Tyler was able to show up and save the day! He was very kind, professional and informative. He replaced our toilet tank in a timely manner for a fair price. Definitely would use them again!

Brian A.

It has been5days and no sign of Taylor. I think we can safely assume that he will not return to fix the problem that they have twice before tried ti fix and were unsuccessful, although paid a good sum to fix but wanted even more to come and try again. I did love it though, I was to receive full credit for the original payment of 4K.

Rob H.

My water heater went out and needed to be replaced. When I contacted my home warranty, the company they were contracted with could not complete the service for an entire week. This was not acceptable so rather than waiting I chose to pay out of pocket for Rooter Ranger to complete the job without using my home warranty.

Initially, Rooter Ranger was great- they came to the house to assess the water heater on the same day and scheduled to replace it the very next day. Rooter Ranger arrived on time and began working right away. The workers were very nice, professional, and helpful. Unfortunately, a few hours into the job they told me that there was an additional part on the new water heater that needed to be fixed and they had to leave to go get it.

This is where things started to go sideways- rather than simply picking up the new part and returning to complete the job in a timely manner, they didn't return. I called their call center multiple times to ask for an update and was never connected with the service advisor or the team that was working on my job.
Every time I called the call center I was told that they will be calling me back within minutes with an update- and every time nobody called me back.

After 8 hours, I finally received an update @ 8p and was told my crew left my job earlier to go complete ANOTHER job and now they were headed back to my house. I understand that things happen, however, the fact that there was zero communication or update on top of the fact they left my job was beyond unacceptable.

To make things worse, once Rooter Ranger returned to my house to complete the job, I was informed that they would not be able to finish that same night and they had to leave. The next morning Rooter Ranger arrived to complete the job and I was greeted with multiple excuses about what happened the previous day- yet there did not seem to be any sort of accountability for the horrible communication or the fact that this job turned into a 36 hour headache.

In the end, Rooter Ranger completed the job, however; they completely failed at providing the ""5 star service"" they pride themselves on. A complete breakdown in communication, zero accountability, a service advisor that was uniformed and kept in the dark about the proper details of this job, and an all around poor customer experience leads this one star review to be deservedly earned by Rooter Ranger. I have since hired another company to replace and install an entire home Updated water softening system. The job would have certainly been for Rooter Ranger if they did not fail to meet my expectations with the water heater.

Veronica F.

Tyler and Jamie came to replace a water heater and they were professional and took care of the job promptly. They did a great job and I will call them anytime I have other plumbing issues.

Kevin N.

Tyler came out very quickly, solved the problem and was very informative. I'd STRONGLY recommend Rooter Ranger. Not to mention the $$$ is right.,. Thanks again Tyler

Gary C.

I hadn't read the ROOTER RANGER Yelp reviews before I called them since I was in a crisis mode and in a hurry. I totally lucked out, apparently, when TYLER arrived (TYLER's reviews are stellar and well deserved). It was a Saturday and the company was very busy. TYLER continued to keep me informed of the delays and promised that no matter what time of day, he would get to my house and see what could be done. He had worked since dawn but got to my house late evening and with his calming personality, assured me that I had called the right company. The issues could not be fixed that night by TYLER promised he would be at my home first thing in the morning. And he was. His supervisor arrived to survey the issues and give an estimate. Plumbing estimates, much like car repair estimates, are never what a person wants to hear, and although the amount was equal to the amount of work it would take to complete the needed repairs, it was still worrisome. TYLER sensed my dismay and went over every aspect of what would need to be done and was amazingly empathetic and sincere in his efforts to show that he really cared about customer needs.
The job was much more complicated than expected but TYLER continued to show professional and personal integrity. When the job was completed I felt totally satisfied. Thank You TYLER ( I hope the ROOTER RANGER 'boss's take note of your reviews. They show a great work ethic for such a young man).