Rooter-Man Sonoma County

Thesha S.

Michael and his crew saved the day! We are so appreciative of their excellent service in showing up on-time, diagnosing an obstruction in our main sewer line, and availability to return the following day to excavate and repair the line. They also ensured that the rest of the line was good (despite being old)Highly recommend - they deserve 10 stars! Great work cleaning up and returning everything to its normal state.

Walt M.

SAME DAY SERVICE AND VERY PROFESSIONAL. Recently, I had a blockage caused by roots in my septic distribution box. Too dense for me to clear and make the repair. I considered renting an electric eel rooter. But these machines are about $100 for a day rental, and given my drain placement, it needed 2 people to operate it into the pipe. Also, I watched YouTube videos about people getting these cables stuck in a pipe or (worse) mangling their fingers when the cable twists. So I decided to hire professionals. I never used Rooterman services before but I called them at 9 AM on a Friday and they had two trucks at my house by 11 AM (very good.) The workers knew what they were doing and had a large, powerful eel machine. They were upfront with a fixed price for clearing two lines (+$300 pretty reasonable quick service.) They spent about ninety minutes working and removing dense mud and packed roots from the lines and got the water flowing again, making a successful repair. Very nice cooperative workers. I'd hire them again.

Becky B.

So grateful to have found them! Thank you a million times over for your service ans availability and reasonable prices.

Olivia S.

We used Rooter-Man last year for leaky toilets and had excellent service. They even repaired my clogged sink as a bonus. At 3 AM today (Sunday) we were awoken by the sound of loud banging coming from our irrigation pipes. I called Rooter-Man at 9 and they gave me a same day appointment at 11. I can't say enough nice things about Michael Morales. He arrived on time, was kind, considerate and knowledgeable. He checked my water meter and didn't detect an indoor water leak. Unfortunately, he wasn't able to help me with my irrigation system, however he suggested that I contact the City to discuss the water hammer issue caused by the recent water meter change. He didn't charge me for the service call. Such honestly is greatly appreciated. I highly recommend these people and will definitely use them in the future.

Kent R.

Laura answered the phone when I called and set up an appointment that morning. Patrick arrived right away and solved the clogged drain problem quickly. He was very communicative about what he was doing and was a pleasure to work with.
I will definitely call them next time I need a plumber.

Laurie F.

They came promptly! They worked hard to diagnose the issue. They pinpointed what was wrong, located the problem and we were able to get going again. Friendly and helpful. Thank you!

Katwoman P.

This is a perfect example as to why I don't fill out surveys right away as this company requested both times immediately after service. I've come to realize that not everyone follows through with what they say they're going to do or what you pay them. First of all, I had my pipes backing up, which was kind of critical so the person I had my neighbor contact was busy and referred these guys. I got an appointment supposedly with Dave, I asked for but was called back five minutes later to say he was busy and his son Patrick would come. I needed it done ASAP and didn't ask really what the price would be until he got here and he said it's ""by the job not by the hou. The really good plumbers I know are $165 an hour. One couldn't make it and the other one I know is always busy and with my pipes backing up I had to go with them because they could be there in an hour. They were here for an hour and a half and that included, talking about sinks and backups and pets WITH my ""senior discount"" I paid $440 which equals $300 an hour! Before I got my head around that, I thought why they were here I might have them try to repair my running toilets. I didn't know if it was one toilet or both because they back up to the same wall and it's hard to tell and they were probably both about the same age. I had called the toilet company and they had sent me two silicone discs when I said the toilets were running. The next day, the same son Patrick came back, both times with someone else and unexpected and it only took a half an hour. With my ""senior discount"" it was $286 which equals out to $285 an hour! Hello and behold, my toilets are running and again I don't know if it's one or both but enough that I could hear it from laying in my bed. I assumed that they would come back and fix it or do something to make it right . I contacted them again to say my toilets were still running I didn't get a callback till after the checks cleared and then was told that they were in an area with no cell coverage and that I should contact the toilet manufacture to see what I should do next. END OF STORY!! I wish I could've put a stop payment on the check, but it was too late for that. No offer on anything to fix it, with the crazy amount of money I paid over those two days. Nothing about figuring out, nothing about fixing them, nothing to help me at all whatsoever and they didn't even fix the problem. Absolutely nothing is being done for me. I can only assume they don't know how to fix a toilet and my only recourse is to tell you how bad my experience was. I would RUN unless there's no one else to turn to an emergency!

Nicole K.

Everything was perfect- we were dressed and ready to depart for a wedding in the Bay Area where we were participants in the ceremony. We had a drop dead departure of 3p. At 220p we realized we had a downstairs showers absolutely FULL of sewage and fecal matter. We call d Dave who is a plumber at Rooter Man and known to us at his prior employer. Dave was here in 25 mins and took care of everything and I mean everything. We were bringing home our daughter and when we pulled up at midnight, her bathroom was clean as a whistle just a Dave has promised. Dave SAVED THE DAY- there's no way we are ever going anywhere else. He emailed the photo, including the offending root with a tape measure to show scale. The man's professionalism is off the charts!!! Grateful Client in Healdsburg

Lisa A.

Absolute life savors. We have 3 rental properties and when we have an issue we call Rooterman for fantastic fast service.

Kristin F.

Scheduling was super easy. They communicated exactly when the technician would come. The technician was amazing!! Great company!!