Rooter-Man Sonoma County

Michelle D.

We are so disappointed and appalled for what they charged us for the work they did. Yes, they did come out right away. Yes, they did fix the simple issue. My husband, retired from being in construction at one time knew it wasn't a complicated issue but needed to get it done as soon as possible for our tenants. The leak was outside, not far from the main. The water dept came out and found the leak. The pipe was 12-18 inches underground and he took LESS THAN AN HOUR from start to finish. He wanted to charge us $1200. for this job. My husband stated how fast and easy this job was and said he lower the charge to $1000.00. My husband was shocked at this price for the work done, but he had already done the work, so he paid him.
My husband then called and asked to speak to the owner to explain the job. We could see charging us $500.-$600. but $1000-$1200? Wow, OUTRAGOUS! My husband spoke to the owner, he was cold and said ""that's what we charge"". So, please be forewarned. Rooter-Man is a WAY overpriced. Shop around people, you can do better than this. We will NEVER use them again and advise others to look elsewhere for your plumbing needs.

Robert B.

Toilet running slow. Called at 11:30am. They said they'd be here between 12-1pm and they arrived at 12:45pm. Fixed the problem, cleanout leading to the septic tank. Excellent service. Would definitely use them again.

David B.

We periodically need to have the line from our house to the septic snaked due to tree roots growing over time. Mother's Day wasn't ideal timing but RM was up to the task. Gabe was on time, polite and very effective. Would definitely recommend Rooer-Man!

Average Guy R.

Can't really rate the company, but the guy they sent out to our home was terrific. Our pipes were clogged and we could not use the shower, sinks or toilet! Lots of whining going on before he arrived. His name is Michael. He was professional, knowledgeable and experienced. He solved our problem and offered suggestions for additional work that would help avoid problems in the future. We were impressed and will have him do the future work soon.

Jennifer H.

We had a clogged toilet that wasn't responding to plunging or snaking. I called Rooter-Man and they were so prompt! The plumber was at our house within a half hour and fixed the problem in five minutes. The woman on the phone was also wonderful and told us ahead of time how much the service would be. I would use them again without reservation.

Nick S.

I'd give more than 5 stars if possible - these guys were great. I cannot recommend them enough. I'd hired another company a few years back for a different problem (something about ""Small"" in their name- the only thing not small about those guys was the bill...) Rooter-Man is far superior- great crew and fair price.

Catherine M.

Ridiculously over priced. They don't have an hourly rate, plus materials. They give you flat price when they see the problem. By then, I just wanted to get the problem fixed so I said yes. But I will never use Rooter-Man again.

Madeleine J.

6stars! When u are 90 miles away and you need a plumber to save ya? call this co. Know that you have peace of mind. They take care of me every time I need them.

tony k.

I called Rooterman about installing two new on-demand gas water heaters, as my old ones were over 20 years old. They came out and gave me a bid that was reasonable, and they promised to get the job done in one day. They sent three men at 9:30 am three days later, Mike, Jayson and Tyler. Mike and Jayson explained what they were going to do, and Mike left after one hour. I was blown away. Jayson and Tyler were done by 4pm, and it looks far more professional than what the other plumber did 20 years ago. They covered my carpets, wore booties and masks, hauled away the old water heaters and garbage, and left the area cleaner than when they found it. Great price, great job. My General Contractors license is 553989 (retired). I'll never call another plumber but Rooterman. Tony K.

Tessa F.

I just had Michael from router man out to my house to give me an estimate on putting in a sewage pump system. I'm really glad that I called and that he was able to come out the same day. I got a ton of advice and I feel like he gave me honest prices and talked through options with me so I could take some time to think about the best one for my job. Even if I don't move forward on this particular project I will call them again for other jobs because I felt comfortable and like I was getting honest trustworthy info.