Rooter Man Plumbing

Wei K.

Excellent customer service especially for the Tahoe area. We recently remodeled our place but one toliet started to leak. I couldn't get hold of our contractor(which is normal for Tahoe) and it was so close to the new year eve. I found Rooter Man plumbing on google and called them. To my surprise, they said that the could come the next day at 9am. For those who don't live in the tahoe area, people have no idea how difficult to get anything done. Some businesses either don't call you back or schedule visits weeks out.

Later in the evening, my contractor called me back. Since the place is still under warranty, I texted Rooter Man plumbing to see if I could cancel their visit. Again to my surprise, they agreed without getting upset at me.

Even though I didn't get to use their service but the experience has already exceeded my expectations. I am so happy that I found a reliable business in Tahoe and will be sure to call them the next time.

Lawrence R.

Terrible service cussed out an employee, didn't show up for the initial service date, we called to ask what happened and they sent someone out shortly after. We needed to install an outlet, did that, called them back to schedule and the individual on the other end of the phone lied and then called the employee a ""Bitch"" and hung up. This is my second time using these folks in 3 years and both times the service was TERRIBLE. DO NOT USE.

Carlos S.

I did not take the negative reviews in regards to this company seriously. Please learn from mistakes. This company stole my money (as they charged me but didn't do any work), cursed me out on the phone, and threatened me. Yes this company will threaten you, curse you out and steal your money. LOOK ELSEWHWRE

Andy K.

These Guys are the biggest rip off I have seen --and I was a general contractor for 40 years. They charge us 5 times what another contractor said he would have. and I agree with -Pat J's -review ,my interaction with this company was also horrible and frightening. do yourself a favor and find someone else.

Erica C.

Amazing response time, technicians are very helpful! The got my main drain unclogged, answered all my questions, and were above and beyond helpful. Would highly recommend!!!

Nat K.

Our six year old put a toy down the toilet in the middle of our vacation. They came out and fixed it even thought it was a hard job. Good professionals.

Nena L.

Rory Harms was great, he was kind, knowledgeable & diagnosed the issues with my sewer line. He explained the issue & showed me the photos taken by his camera of my line. He offered great advice & I will definitely use this company in the future.

Kevin D.

Our sewer pump died on a Tuesday night. I called Rooter-Man Wednesday morning and they sent Daniel out by 12:00 noon. They were knowledgeable,
professional, and fast. They pumped and serviced the tank, ordered the part and had the job completed the next day as promised! Totally satisfied with them.

Kim R.

Do NOT go with Rooter-Man Truckee. We had an issue in July and they were fine enough. They got someone out fairly quickly to deal with the Sump Pump. They dealt with the clogging and cleaning. It was thousands of dollars. We then paid more thousands of dollars for them to come at a later point and fix the actual issue.

Our alarm went off yesterday evening. We called and it was a very frustrating conversation. They said that if we wanted to use the guarantee/warrantee from the work we would have to wait until Monday. We said fine, we will pay, send someone.

We waited until 11:10 Sunday morning and called. And they said we hadn't want to pay the overtime. We said that we specially had. He interpreted something I said as super rude, and got on a very high horse and wouldn't even accept an apology (that I didn't even mean - I just wanted to move on).

He had also been rude and difficult last night (Saturday early evening).

Anyways - if you are looking for good customer service, never go with these guys.

We are going with a different plumber and it will likely cost more since their will not be a warranty - but it will be worth it to never have to deal with these people again.

S B.

Paid nearly $1000 for guaranteed unclogging of our drain. They refused to go through toilet and went through a tiny drain in bathroom sink instead. They never finished the job, but kept the money anyway. We then paid another company half that and they unclogged by going through the toilet drain with no problems. Rooter man is a rip off. In addition to stealing from us, the manager/owner's son was the meanest and most unprofessional person we've ever done business with. I recorded our conversation on video and when I have time I will post for others to see the level of disrespect and immaturity this manager showed.