Rooter Man Plumbing

Rw B.

I called late in the day for some help with a couple of clogged toilets in our 70 year old cabin near Tahoe City. Dan arrived in about 30 minutes and figured it out in no time. My family is so grateful.

Erik P.

Rip off artists.. Called them to clear a slow drain in my bathroom. It's a vacation home and they must have thought they had a real sucker on the line. They said the drain was too bad to snake out and they'd have to open the wall, cut out the old pipe, and replace it. All for the low low price of $4200. I called a handy man I had used on the past. He went out with a small manual snake and worked it for two hours. Cleared things up, all draining great three hundred bucks. Rip off artists.

Barry Z.

Our toilets were getting clogged. Suzy answered the phone almost at first ring. Daniel came on time, within three hours. He was helpful, knowledgeable and professional. We also asked him if we needed to snake the pipes all the way to the mains. He checked with camera and it was not necessary. The prices were reasonable. Could not be more satisfied.

Bob D.

Jesse was very professional and helpful, came right on time, got to work, knew how to handle our stuffed up pipes that were backing into our shower! We needed to clear the pipes to break the blockage in addition to cleaning them, extra service with high pressure water to break up the all the crud throughout the pipes. He checked our line out to the the main under the street and it was clear. He had the equipment to do all that. Also help with small leak under the sink, did not charge us for that.

Jared M.

We had a clog in our house plumbing in SLT and called for a plumber. They were able to get out quickly which was great. The first visit, they couldn't tell us what was wrong but auger'd the toilet and left, knowing it was still clogged, and charged us $175 for the service. They recommended they come back and take off the toilet to put a camera down since they couldn't find a clean out to assess the problem, and that they'd replace the toilet as well since it was off, thinking it was old and potentially troublesome, all for about $1k, but would credit half the initial service call if we did the service. We said we'd remove and replace ourself to save money so they could access.

Up against the wall with guests checking in within 24hrs, we agreed to have them continue service for another $350 camera inspection after we removed the toilet, and they confirmed we had no clean out, and found the clog location. They found roots in the pipe. Now we're over $500 for essentially a snaked pipe with a camera, and about 30-60mins work. But we know what's wrong and the fix that's needed, which was good. The bad news, they wanted another $2600 to clip the line and install the clean out to fix it, and needed to dig down a foot or so under the deck (no snow) to access the pipe.

This cost was shock, so I called around and talked to other plumbers in the area that mentioned this service was likely a $350-500 job, plus the $300 permit, which included the $65 in parts needed. We asked Rooterman to tell us the location of the clog, which I figured we paid for in the $500, but they refused to tell us, forcing us to use them or pay again for the diagnosis with another plumber. They knew we had guests coming in 3 hrs, and unfortunately, we couldn't find someone to come out on short notice, so we agreed to move forward knowing we were being charged through the nose. They did agree to come down a couple hundred bucks after some tough conversation which showed some compassion.

So after over $3k, we got a cleanout installed and cleared the line (but they found another root as well for later).
I will say they were very professional, sending pics of the job, good communication, and they got it done on a tight time constraint where nobody else could. I like to think they didn't take advantage of our desperation, but at those prices it's clear we paid a huge premium for roughly 3-4 hrs of work. If you have deep pockets and can afford it, these guys are great in the on quality and availability.

Cheryl B.

I had our septic system overflow into bathtub, while I was in there! I can't even begin to tell you how awful that was, and having major surgery two weeks before, I moved quicker than I ever had.
Freaked out with everything overflowing in my bathroom, I tried calling a few locals and was told nobody could get out till neck week?! ? So I called Rooter Man and Ryan was out within hour and thirty minutes.
Ryan unclogged the line and returned following day, to pump and assess our problem. Which there is a problem broken line, roots and he could not access our leach line tank due to the cover condition. Ryan kept me in the loop with everything he was doing. Rooter Man/ Ryan really came through for us. I would highly recommend them for any of your plumbing and septic needs. Two thumbs up

Bob Z.

Ryan came out today right on time and did a great job pumping out our septic system, getting our pump running again and made some great suggestions to improve the performance going forward. This is the second time I've used Rooterman and would highly recommend them. Ryan's awesome.

Deb S.

We were having hot water heater issues and left messages for several companies and this was the only company that returned my call (phew!)

Dan Smith was very professional, efficient and more importantly, knows plumbing and was able to help us resolve our issue quickly.

12/26 update: I received a call that we have no hot water at our house and I'm currently working. I called to see if they could send someone over to look at our hot water heater. No one could lookup our last transaction unless I had an invoice number or date. Come on- it's almost 2020 and you can't look up the work done from over the summer

Thanks

Chloe M.

Ryan and Kevin are amazing!!! They worked incredibly fast, and were so great at explaining what we needed to fix. We also really appreciated how they left the yard looking better than it did before, such attention to detail! We will be recommending Rooter-Man to everyone we know. We are so happy to have a company we can count on here in Truckee!

Kirk C.

Ryan came out (on time, btw) to pump our septic and do some maintenance for us. He was very good at explaining everything that needed to be done plus some general education about how the system works and things to keep in mind for the future. Very knowledgeable and professional. Would definitely recommend them!