Rooter-Man of Tampa Bay

Veronica M.

Put it an after hours request and the tech was here within 30minutes. He addressed the issue and had the repairs done in a timely manner. Pricing was great for after hours weekend call. Thank you to the tech Mike and the team at Rooter-Man.

Bonnie F.

We had a massive blockage deep inside our kitchen sink, and my husband saw these guys online with a special that said they would clear any drain for $79.00. He called, and that was when we were told, """"Oh, well, if it's the KITCHEN SINK, that means he might have to go through the roof so that would be $129.00."""" At that point, we were a little bothered, since the online ad had said ANY drain... not ANY drain except the kitchen sink if you have to go through the roof. But, we needed a working sink, so we didn't really have any other choice. We were told he was """"on his way right now and would be right there"""", but it was still over two hours before he showed up. Neither of these things are HUGE issues, but they were annoyances and issues with things not being the way we were told. Anyway, when the plumber DID show up, he was very courteous and quickly had everything set up and taken care of. He did in fact have to go through the roof. He was probably only here for fifteen minutes, but the drain worked perfectly after, and he was very clean and methodical, and never tried to sell me on any additional services or talk down to me. While we were a little put off by the fact that it was not, in fact, """"any"""" drain for their sale price, and how long it took them to arrive versus when they claimed to be on their way, they still provided great, clean, reliable service, and I'll take a few hours of inconvenience versus the 8+ hours I spent on my weekend with my head under the sink and a snake trying to fix it myself.

Kimberly A.

DO NOT USE THIS COMPANY!!!! I had a leak in my house and this company was recommended to me they were TERRIBLE the guy came by did NOTHING and told me my ENTIRE house needs to be replumbed about 7000-8000 (look at the estimates I was given in the attached photo). I then hired somebody else for a second opinion, because I was about to replumb the whole house, he found the leak immediately it was outside behind a bush, and only charged me the standard fee and actually felt bad, to tighten the screw of the leaking outside pipe. DO NOT use these people under any circumstance. Sonar bonar is who I used and they were amazing. They were also late with a call 20 minutes after the window of 9-11 to let me know they were going to be another 30 minutes .... annoying all around!!! If I could give zero stars that's what they would get!

Adam K.

Excellent! I called with a disposal issue, hoping they could send someone in the next 24hrs. The person I spoke to on the phone (who was extremely helpful an friendly) had someone out to my home within 2hrs! The gentlemen was friendly, patient, knew his stuff, and was clean - he cleaned up after himself, and was clean upon arrival. I had to have my disposal removed (due to previous owner), and he was able to do everything on the spot! I'm so happy and relieved, and it didn't cost an arm and a leg. I hope I don't need this kind of help in the future, but if I do, I know where to call!

Stephanie M.

Our drains backed up on a Sunday. Called and was quoted $99 a drain. Joe arrived within the window given and was extremely knowledgable. He walked us through each step and explained everything. He worked for over two hours and unclogged the drains. He then used the camera snake to find out why we were having issues. He determined roots were growing on the city's side of the pipes and reported the issue to the county. He returned the next day to place a clean out valve because he didn't have the parts but didn't charge us an additional call fee. We were super happy with our service and price. We will call these guys again if needed. Thanks Joe!

Sherri M.

Let me add to these five star reviews... And start by saying I simply can't get over how amazing Dominik is!!! We just bought a condo and wanted to just check all the pipes and valves to be sure everything was on the up and up. What we got was akin to a full home inspection and a serious education about the plumbing in our condo! The next time we see a plumber, I hope it is Dominik! Totally thrilled with Rooter Man. Thanks guys!!!

Harald K.

My water heater needed to be replaced, so I called a company (hint: their name sounds somewhat close to Rooter-Man) and I was quoted $1,200 for a new unit and $700 for a rebuild. I wanted to get a comparison quote, so I called Rooter-Man. Well, boy was I amazed. For the same exact unit, Rooter-Man quoted me $575. The technician Dominik was even more than happy to have the job completed the same day itself! Thanks Rooter-Man!

Marcy S.

I needed a new water heater and found Rooter Man had a deal for $525. I called and they were there within a few hours- ON A SATURDAY. I did not expect that! The plumber was friendly and quick. Now I have a new water heater and if I ever need a plumber again (I hope I don't) Rooter Man will be my first call.

Adriana M.

I'd like to share our recent experience regarding a local plumbing business. After receiving a $168 water bill, we called Rooter-Man of Tampa Bay (their trucks are in our 55+ mobile home park often) to check for leaks and were told we needed a total re-pipe. I explained to the Rooter-Man of Tampa Bay employee that I was leery of a re-pipe and asked how they would do that since we had a vapor barrier that had been inspected a year ago and was told it was one of the best barriers they had seen - nice, tight and all intact. This Rooter-Man of Tampa Bay employee assured me that they only poke holes up through the barrier and patch and close up where they insert the piping. Within a few days, this employee and two others were under our home beginning at 9am and finished at 9pm. The next morning we discovered several issues so I called Rooter-Man of Tampa Bay that morning and asked to have a supervisor come to our home. The issues we had found were: 1) the water heater (which was new) had connections leaking onto to the floor that houses the water heater; 2) the expansion tank from the new water heater had been removed; 3) there was a leak under kitchen sink; 4) there was a leak under bathroom sink; 5) the hot/cold connections had been reversed in both showers; 6) one outdoor spigot had not been re-piped and 7) the employee cut out foam sealant around the shower pipes in the wall which I specifically had asked him if he had re-filled those areas back up with foam to which he replied he did but when I took the door off to check he had not. The employee who was sent to correct these issues also found that: 1) one exterior spigot didn't have the correct valve; 2) the water heater had been connected wrong to the piping and 3) the tubing had all been left on the ground and should have been up off the ground. This employee (and another) spent 2+ days fixing the shoddy work that was done by the first employee and crew. Thinking this fiasco was finally behind us we discovered that we had no airflow from one of the A/C ducts into the Florida room. I called and explained to the guy who had come and fixed everything that the duct was directly beneath the washer/dryer/bathroom and that something must have gotten disconnected during the re-pipe. He told me to contact an A/C person which I did. The A/C guy reported that there was a path made to where the plumbing work had been done and the ductwork was completely crushed by the plumber crawling over and laying on it to do the work. Pictures he took showed the crushed duct with the surrounding insulation hanging out all over as well as the duct covering torn open. The A/C guy also stated that the vapor barrier had been torn/cut and left hanging down in the areas re-piped. Again, before the plumbing work began I shared my concerns with the plumber regarding the vapor barrier who assured me they only poke holes in the barrier for the pipe and that they make sure it's all tacked back up where the plumbing work will be done. After learning of these issues from the A/C guy I thought it will be better to talk to someone in person about the crushed ductwork and vapor barrier so I went to the Rooter-Man of Tampa Bay office, rang their Ring doorbell and was met by a person who cracked the door open about six inches while holding back a dog. I told her I was a customer and would like to talk with someone regarding some issues. She had me wait outside to go see if someone was available. A few minutes later I was allowed inside the door. The Rooter-Man of Tampa Bay owner asked what I needed. I was polite and calm the entire time as I explained about the air duct being crushed and the vapor barrier torn open. Her reply to me was, """"The fact that you came here without an appointment tells me I don't even want to (or don't even have to) talk to you."""" I think my jaw dropped to the floor with that comment. She stated that the employee who did the work is no longer with them and repeated more than once, """"You signed a contract that absolves us of ANY damage."""" This Rooter-Man of Tampa Bay owner could not care less about the aftermath and expenses this customer is now faced with to repair the ruined ductwork and vapor barrier done by their employees. I was very nice to this woman, calm and polite the entire conversation. I left dumbfounded as to how any business owner could be so rude and uncaring to a customer who had paid them thousands of dollars. There are numerous reviews on Google, Yelp and the Better Business Bureau stating how rude she is to people. We've paid a service call to the A/C guy ($$), just paid to have the vapor barrier repaired ($$$$) and are now scheduled to have the ductwork replaced ($$$$) which I was told will be an all-day job with two people because it is crushed all across the home from one side to the other. I can get past the rudeness, but to think this is how a business operates and treats their customer is so wrong.

Jerad A.

I scheduled service on a Sunday and was told to await a call back for service between 10 AM and 2 PM. When I called around 2 PM to inquire about what happened, the young woman to whom I spoke said she called my phone at 9:46 AM but I did not answer. When I asked what could be done she was incredibly rude and subsequently so was her supervisor Brianna. When I commented that their customer service 'sucked' Brianna abruptly hung up on me. By the way, I had no record on my phone of a call back earlier that day. Luckily, I got another, more professional company, to do the work the next day. I will never attempt to do business with Rooter-Man of Tampa Bay ever again and I will recommend the same to anyone who wishes to hear my opinion. Did I say that their customer service SUCKS?!!!