Rooter-Man of Tampa Bay

Kelly N.

Very sorry to have to write a bad review but we have spent 2 consecutive days waiting for a the Largo FL plumber to show up to our elderly parent's home and for 2 days they were no shows with no follow up. We contacted them within the arrival window on both days and were told that someone would call us when they were on their way. No one showed up and we were not able to reach anyone on the phone. We have used this service in the past and are very disappointed.

David Q.

Horrible customer service. They may have the equipment but you will not get the service your paying for. Move on to another company, because they are not the only ones with a camera to check your drains. They need a waiver for pulling toilets, to mean if they break it, they want you to be responsible. What a crock. So much for being a professional company. Don't waste your time talking with them on the phone either....flat out lied about camera work for drain inspections...""""the only way to access the drains is by pulling a toilet, if there is no ground cleanout for access."""" Not a true statement: you can access the drains thru the roof. After telling her that it was not true, she changed her response and tone (for the worse): Oh but i will not send my 10K camera thru the roof. Then just say so, instead of making crap up.

Heather S.

Picture it...You own a home and suddenly your master bathroom is acting possessed. Things not draining like they should, water coming up out of places it should be draining from and a new smell that no amount of febreeze could help with. Yep, that happened to us. Now, add in its late at night and the weekend is looming. I Googled and that was a bad idea which resulted in a basic panic attack because per the internet, this was a 20k problem and we could not stay in the home while being worked on. Ha ha you gotta love Google. So, this began my search for help with our plumbing. My sister recommended 3 people. None of those people had availability and/or did not pick up their phones. One person called back and shared they also did not have availability but we should not wait for their opening as it sounded serious. Luckily for me I recalled seeing a Rooterman of Tampa van a few weeks back in traffic and I decided to try a Hail Mary and reach out. Well Mary paid off this time and I am so happy!! They were able to get someone out to our place within 24 hours. There was not active water pouring and we had other bathrooms to use so this was great news to me. Devine was the guy who came out to our place and he was very kind and helped walk me through possible issues and provided cost estimates low and high. My favorite part is if we pay for the low cost and they go in and find it's a higher cost issue what was paid already rolls into new cost as payment. I probably didn't explain it right, but trust me, it's good. So he started with the quick troubleshooting and it did not lead to a fix, so up to the next tier and so on. But then success and I am happy to report the internet was no where close trying to say it would be 20k. This was under $500 and Devine even cleaned up afterwards which was such a blessing because plumbing work can get things dirty I'm sure you can imagine. Devine and Rooterman had us back to working order and clean in no time. This will be our new go to plumber company and it should be yours too!

Denise A.

I hired the company to scope/camera the pipes prior to purchase of the home. The toilets were not pulled in the initial scope/camera. The first scope/camera in the pipes showed a problem near the street and it was a city issue, but everything else was clear. We contacted the city and purchased the home . We again called on company to install a hot water tank, faucet and water line to refrigerator. We started having severe plumbing issues with the toilets and bathtub. I again called company they this time pulled the toilets and scoped/camera the pipes where they found a clog near the one toilet and was told that they cleared that and we should be good. Then again started having issues so again had company out they removed a pipe and replaced it in the back yard . I asked for a guarantee as we are into this issue for thousands and thousands of dollars . Was told that it's trial and error but this time it should be ok . Over the past year the toilets have periodically given my tenants issues . Two days ago everything started backing up like in the past . I called rooter man and made appointment for the next day and was given a time slot between 12 and 2 at this time I made the company aware the tenant is a night shift ICU nurse and please attempt to be on time as she works often. I was called at around 2pm by Briana and told they need to send a supervisor to the job site and he was caught on a job that was more important than mine and they can send someone at 8am today. I said ok . I later received a call from Kaitlyn the rudest person I have ever done business with in my life . I had put her on speaker and had a witness to the call as she was becoming hostile and I was told that the company no longer wanted to do business with the Ahmed's . We have used them in our residence and another rental property and unfortunately I like the plumber Gene and feel like he is the only one in the company that knows what he is doing . Kaitlyn attempted to spin my words and take our conversation out of context. I asked her if it was a recorded line as I would like to have it to send to her supervisor as this is not the first time she has spoken rude and disrespectful. I feel like at this point I was racially profiled and again she did not want to do business with the Ahmed's anymore . I had my witness speak to Kaitlyn as I plan on taking legal action against the company and when the witness asked Kaitlyn to repeat her phone number Kaitlyn hung up on the witness. I am out thousands of dollars and my tenants are having to deal with sewer water and no working toilets . I will be contacting the better business bureau and seek legal action . As well as putting this in writing to the owner of the company with my intentions . I have seen many reviews that state bait and switch and the rudest customer service ever . I would never speak to another human the way I have been spoke to by Kaitlyn the first time she spoke to me like that I chalked it up to her having a bad day but no she is a very rude, disrespectful, unprofessional person .

Emily C.

I would just like to start out that it takes a lot for me to come on Yelp and leave a review for a service that was so terrible I felt the need to share so others don't experience the same issues. I could write a story book on all the issues we have had with this company but I'll just share the most recent one and this doesn't include the way both the office girl and manager spoke to my mother. First I would like to say their actual plumbers are very polite and respectful ITS THEIR ANSWERING STAFF that needs a revamp. They are rude and very condescending. I understand having to deal with upset costumers all day as no one wants to deal with plumbing issues but honestly maybe try another job that doesn't require socializing and having empathy for others. I called to get an estimated time as I'm a neonatal icu nurse who works night shift. I worked the night before and gave Brianna a call just to get an eta as I was originally told between 12-2 (we called them when the water started backing up the night before). When I called I told her I was not trying to rush them as I know they are busy and was just wondering if they had a good eta on their plumbers since it was after 1pm. She then proceeded to not only be snarky back about the question but to tell me """"no we have you on the 12-4 so between now and then"""" Obviously upset about waiting longer as I can not use my toilets in my house and I have raw sewage coming up in my spare bath I proceeded to wait. I was then told that their plumbers were stuck at a retirement community and had to cancel until tomorrow morning..... I GET IT SHIZZ HAPPENS QUITE LITERALLY. But when you have a staff that lacks empathy and cannot put their selves in their costumers shoes and understand where frustration and miscommunication is coming from.....thats an issue. I would guarantee they have lost multiple multiple costumers just from the sole fact their office staff is rude and never knows what's going on in the field. To the owner if you read back even 3 years ago you're getting the same complaints... recorded lines would be helpful learning tools on how to be a decent human. Your plumbers should go elsewhere. We've spent thousands with your company and Gene the plumber deserves a raise because he's the only reason we continued business with you. Pink plumber thanks you for the new business. I hope you have a poopy day.

Don D.

I scheduled service on a Sunday and was told to await a call back for service between 10 AM and 2 PM. When I called around 2 PM to inquire about what happened, the young woman to whom I spoke said she called my phone at 9:46 AM but I did not answer. When I asked what could be done she was incredibly rude and subsequently so was her supervisor Brianna. When I commented that their customer service 'sucked' Brianna abruptly hung up on me. By the way, I had no record on my phone of a call back earlier that day. Luckily, I got another, more professional company, to do the work the next day. I will never attempt to do business with Rooter-Man of Tampa Bay ever again and I will recommend the same to anyone who wishes to hear my opinion. Did I say that their customer service SUCKS?!!!

Jessica M.

We just bought a house and hired Rooter-Man to do an inspection. Mike did a great job and really went above and beyond to make sure we were satisfied. We are very happy with Rooter-Man and recommend them to anyone in a similar position.

Shari Z.

Never showed up! Our bathroom backed up. We couldn't use the kitchen sink either. We called this company at 1:48pm. They told us they will be here between 4-6pm. My hubby called again at 5:26 to make sure they were coming. They told him they were,he is still at a job and will call when he's on his way over. At about 6:45 he called again and the phone just rang. We never got a phone call. We were sitting ducks (can't use water in the house) and didn't call any other company for help. So now we are going to have start looking for another company tomorrow morning on a Sunday! You know that's going to cost more money. They should have at least called us! Very irresponsible... THANKS ROOTERMAN! ...not!

Jessica C.

DO NOT USE THIS COMPANY!!!! I had a leak in my house and this company was recommended to me they were TERRIBLE the guy came by did NOTHING and told me my ENTIRE house needs to be replumbed about 7000-8000 (look at the estimates I was given in the attached photo). I then hired somebody else for a second opinion, because I was about to replumb the whole house, he found the leak immediately it was outside behind a bush, and only charged me the standard fee and actually felt bad, to tighten the screw of the leaking outside pipe. DO NOT use these people under any circumstance. Sonar bonar is who I used and they were amazing. They were also late with a call 20 minutes after the window of 9-11 to let me know they were going to be another 30 minutes .... annoying all around!!! If I could give zero stars that's what they would get!

Amanda G.

I called to have a quote on adding a laundry room inside my house had a scheduled appointment between 10-2 today. I called at 4pm as no one showed up. They proceed to tell me that a voice mail was left at my phone number at 1:02pm. Funny since my phone has been by my side all day and still don't have a voice mail from anyone.