Rooter-Man of Tampa Bay

Perry T.

I called Rooter Man last week after seeing their ad on Craigslist, and a plumber came out rather quickly. After checking out my hot water heater, which had quit working and was the reason I called, he gives me a price for replacing the thermostat and element of $650.00, which I thought was extremely high. (I later learn that the price he gave for the repair was actually for a brand new water heater, not a repair. I could have lost a few hundred had I had him do the repair). But I had no idea a repair was going to be that high, and when I told the plumber that I didn't have that kind of money at the moment, he began to belittle and degrade me for not being able to pay that much right then and there. He became even more rude when he said he had to get something for coming out and I reminded him that the Craigslist ad for his company said- FREE ESTIMATE. He continued to be extremely rude right on up till he drove away, even telling me as he left that when they came back out, it would cost me double. I then email the company thru the ad on Craigslist and the next day I get a call from a lady named Katelyn, who identifies herself as the owner of the company. She proceeds to make excuses for the remarks and behavior of her employee, telling me,- """"he's new"""". That's an acceptable excuse for her employee talking ugly to me and being very rude? I'm a nice guy who tries not to hold a grudge so I was willing to give her and this company a second chance. I told Katelyn I would discuss the matter with my wife and let her know when we wanted them to come out and replace the water heater. I emailed her first thing on Thursday, May 12, 2016 and told her I was ready to get a new water heater. After a couple of hrs wait, she replied and told me to call the office and ask for her. I did so immediately. But when I call, I'm told she just left for a meeting. Huh? She just told me to call her. Anyway, I left my name and number and was told she would call me the next day. The next day, Friday May 12, 2016 came and I waited and waited. Katelyn never called. I emailed her that night, and she answered back in a very rude manner, just like her employee was when he came to my house. So, take it form me, if you want a plumber to come out and treat you like sh*t, this is the place for you. If you want a plumber to come out and treat you with respect, then NEVER EVER call Rooter-Man

Jason R.

Had a fantastic experience with Rooter-Man after a bad one with Roto-Rooter. Joe from Rooter-Man fixed our issue very quickly, completely and inexpensively. I called Roto-Rooter to come fix an issue with a sewer line that was backing up which we suspect has a root issue. To make matters more challenging, we live out of town and we have short term renters in the house. The Roto-Rooter tech gave me a cost of $375 to snake it, which seemed pretty high to start with. He ran a snake twice, but apparently not a camera, and failed to find a problem, thus telling me that there was a problem on the city side. After the city ran a camera and confirmed that no, the problem is definitely on our side, I called Rooter-Man. Joe, the Rooter-Man tech quoted me $225 to fix the issue, which he resolved within 45 minutes. He inspected the entire line and was able to correctly diagnose the problem of a pvc joint that had not been glued together which was allowing roots into the pipe. He was very efficient, complete and professional. He cut out the roots to resolve the issue in the short term and quoted me $375 to come back, dig up and repair the actual pipe for the long-term solution. When Roto Rooter had given me a quote to permanently fix the same problem a few years ago it was for....wait for it.... $5000. Yeah, I won't be calling Roto-Rooter again. Try Rooter-Man. If I had called them first, I would have saved about 24 hours of headaches and unhappy renters, not to mention a lot of money. They will be my plumber of choice going forward.

Sarah F.

Our drains backed up on a Sunday. Called and was quoted $99 a drain. Joe arrived within the window given and was extremely knowledgable. He walked us through each step and explained everything. He worked for over two hours and unclogged the drains. He then used the camera snake to find out why we were having issues. He determined roots were growing on the city's side of the pipes and reported the issue to the county. He returned the next day to place a clean out valve because he didn't have the parts but didn't charge us an additional call fee. We were super happy with our service and price. We will call these guys again if needed. Thanks Joe!

Jimmy C.

In Florida for season had a problem ..very fast response..very honest ..excellent experience from start to finish..will call again..

Blanko B.

Needed emergency toilet help in the middle of the night and they refused because they """"needed the landlords consent to unclog a toilet"""" - wtf

Jessica S.

The technicians are great but the office staff is horrible! It's like an episode of mean girls. They sound like snotty 20 year olds. Huge bummer having to deal with them and good luck reaching a manager. They refused to let me speak to one. I will never call back.

Pepper R.

Let me add to these five star reviews... And start by saying I simply can't get over how amazing Dominik is!!! We just bought a condo and wanted to just check all the pipes and valves to be sure everything was on the up and up. What we got was akin to a full home inspection and a serious education about the plumbing in our condo! The next time we see a plumber, I hope it is Dominik! Totally thrilled with Rooter Man. Thanks guys!!!

Mister K.

My water heater needed to be replaced, so I called a company (hint: their name sounds somewhat close to Rooter-Man) and I was quoted $1,200 for a new unit and $700 for a rebuild. I wanted to get a comparison quote, so I called Rooter-Man. Well, boy was I amazed. For the same exact unit, Rooter-Man quoted me $575. The technician Dominik was even more than happy to have the job completed the same day itself! Thanks Rooter-Man!

T S.

Just attempted to book an appointment with this company. I can't comment on their actual plumbing service.. However, the management of this company should be aware that their phone receptionist is not doing them any favors! Rude, short and extremely snarky would be the adjectives that I would use to describe her... The young lady was non- committal and would not confirm my requested appointment. I finally voiced my concerns and hung up..

Lindsay W.

Excellent! I called with a disposal issue, hoping they could send someone in the next 24hrs. The person I spoke to on the phone (who was extremely helpful an friendly) had someone out to my home within 2hrs! The gentlemen was friendly, patient, knew his stuff, and was clean - he cleaned up after himself, and was clean upon arrival. I had to have my disposal removed (due to previous owner), and he was able to do everything on the spot! I'm so happy and relieved, and it didn't cost an arm and a leg. I hope I don't need this kind of help in the future, but if I do, I know where to call!