Rooter-Man of Tampa Bay

Dana A.

I recently had an unfortunate experience with RooterMan that left me thoroughly disappointed. The level of customer service provided was far below expectations, and it was disheartening to encounter such unprofessionalism. Upon contacting RooterMan to inquire about some urgent work that we needed on our Lift Station. I was put on hold multiple times because the person I was speaking with did not know any answers. Eventually I was transferred to the manager. I was very rude from the beginning. Which I ignored because we needed the work done. It was frustrating to feel like my questions were unwelcome, and I was bothering them, especially when I was seeking clarity about a service I was about to pay for and the cost was substancial! What was even more disconcerting was the owner's reaction when my husband pressed for more detailed information about the work that was to be carried out. Instead of providing reassurance or a clear explanation, the owner became defensive and evasive. This made me question the transparency and integrity of their operations. If the person on the phone gets upset or offended by questions, how will future issues be dealt with later. As a customer, I believe it's crucial to have a clear understanding of the services being provided, as well as confidence in the company's ability to carry out the work to a satisfactory standard. Unfortunately, my experience with RooterMan did not inspire this confidence. I would advise potential customers to exercise caution and perhaps seek alternative options before considering RooterMan for their plumbing needs. It's essential to feel valued and respected as a customer, and regrettably, this was not my experience with them.

Marc L.

Put it an after hours request and the tech was here within 30minutes. He addressed the issue and had the repairs done in a timely manner. Pricing was great for after hours weekend call. Thank you to the tech Mike and the team at Rooter-Man.

Carol B.

we had quite a problem with our plumbing. John and his nephew came out on Monday and fixed the problem before we got home. they did tell us it would happen again so they would have to come back. The next morning they were back at 8:00 and worked very hard until about 3:00. our plumbing is working but they are coming out again since they found other problems. 2 very polite guys who were very hard workers

Rhonda M.

I'd like to share our recent experience regarding a local plumbing business. After receiving a $168 water bill, we called Rooter-Man of Tampa Bay (their trucks are in our 55+ mobile home park often) to check for leaks and were told we needed a total re-pipe. I explained to the Rooter-Man of Tampa Bay employee that I was leery of a re-pipe and asked how they would do that since we had a vapor barrier that had been inspected a year ago and was told it was one of the best barriers they had seen - nice, tight and all intact. This Rooter-Man of Tampa Bay employee assured me that they only poke holes up through the barrier and patch and close up where they insert the piping. Within a few days, this employee and two others were under our home beginning at 9am and finished at 9pm. The next morning we discovered several issues so I called Rooter-Man of Tampa Bay that morning and asked to have a supervisor come to our home. The issues we had found were: 1) the water heater (which was new) had connections leaking onto to the floor that houses the water heater; 2) the expansion tank from the new water heater had been removed; 3) there was a leak under kitchen sink; 4) there was a leak under bathroom sink; 5) the hot/cold connections had been reversed in both showers; 6) one outdoor spigot had not been re-piped and 7) the employee cut out foam sealant around the shower pipes in the wall which I specifically had asked him if he had re-filled those areas back up with foam to which he replied he did but when I took the door off to check he had not. The employee who was sent to correct these issues also found that: 1) one exterior spigot didn't have the correct valve; 2) the water heater had been connected wrong to the piping and 3) the tubing had all been left on the ground and should have been up off the ground. This employee (and another) spent 2+ days fixing the shoddy work that was done by the first employee and crew. Thinking this fiasco was finally behind us we discovered that we had no airflow from one of the A/C ducts into the Florida room. I called and explained to the guy who had come and fixed everything that the duct was directly beneath the washer/dryer/bathroom and that something must have gotten disconnected during the re-pipe. He told me to contact an A/C person which I did. The A/C guy reported that there was a path made to where the plumbing work had been done and the ductwork was completely crushed by the plumber crawling over and laying on it to do the work. Pictures he took showed the crushed duct with the surrounding insulation hanging out all over as well as the duct covering torn open. The A/C guy also stated that the vapor barrier had been torn/cut and left hanging down in the areas re-piped. Again, before the plumbing work began I shared my concerns with the plumber regarding the vapor barrier who assured me they only poke holes in the barrier for the pipe and that they make sure it's all tacked back up where the plumbing work will be done. After learning of these issues from the A/C guy I thought it will be better to talk to someone in person about the crushed ductwork and vapor barrier so I went to the Rooter-Man of Tampa Bay office, rang their Ring doorbell and was met by a person who cracked the door open about six inches while holding back a dog. I told her I was a customer and would like to talk with someone regarding some issues. She had me wait outside to go see if someone was available. A few minutes later I was allowed inside the door. The Rooter-Man of Tampa Bay owner asked what I needed. I was polite and calm the entire time as I explained about the air duct being crushed and the vapor barrier torn open. Her reply to me was, """"The fact that you came here without an appointment tells me I don't even want to (or don't even have to) talk to you."""" I think my jaw dropped to the floor with that comment. She stated that the employee who did the work is no longer with them and repeated more than once, """"You signed a contract that absolves us of ANY damage."""" This Rooter-Man of Tampa Bay owner could not care less about the aftermath and expenses this customer is now faced with to repair the ruined ductwork and vapor barrier done by their employees. I was very nice to this woman, calm and polite the entire conversation. I left dumbfounded as to how any business owner could be so rude and uncaring to a customer who had paid them thousands of dollars. There are numerous reviews on Google, Yelp and the Better Business Bureau stating how rude she is to people. We've paid a service call to the A/C guy ($$), just paid to have the vapor barrier repaired ($$$$) and are now scheduled to have the ductwork replaced ($$$$) which I was told will be an all-day job with two people because it is crushed all across the home from one side to the other. I can get past the rudeness, but to think this is how a business operates and treats their customer is so wrong.

Christina K.

Disorganized and extremely rude. Complete lack of professional communication among line staff and management alike. Will childishly mimic you if you decline their services. Save yourself the aggravation and call Clog Kings.

Kelly N.

Very sorry to have to write a bad review but we have spent 2 consecutive days waiting for a the Largo FL plumber to show up to our elderly parent's home and for 2 days they were no shows with no follow up. We contacted them within the arrival window on both days and were told that someone would call us when they were on their way. No one showed up and we were not able to reach anyone on the phone. We have used this service in the past and are very disappointed.

David Q.

Horrible customer service. They may have the equipment but you will not get the service your paying for. Move on to another company, because they are not the only ones with a camera to check your drains. They need a waiver for pulling toilets, to mean if they break it, they want you to be responsible. What a crock. So much for being a professional company. Don't waste your time talking with them on the phone either....flat out lied about camera work for drain inspections...""""the only way to access the drains is by pulling a toilet, if there is no ground cleanout for access."""" Not a true statement: you can access the drains thru the roof. After telling her that it was not true, she changed her response and tone (for the worse): Oh but i will not send my 10K camera thru the roof. Then just say so, instead of making crap up.

Heather S.

Picture it...You own a home and suddenly your master bathroom is acting possessed. Things not draining like they should, water coming up out of places it should be draining from and a new smell that no amount of febreeze could help with. Yep, that happened to us. Now, add in its late at night and the weekend is looming. I Googled and that was a bad idea which resulted in a basic panic attack because per the internet, this was a 20k problem and we could not stay in the home while being worked on. Ha ha you gotta love Google. So, this began my search for help with our plumbing. My sister recommended 3 people. None of those people had availability and/or did not pick up their phones. One person called back and shared they also did not have availability but we should not wait for their opening as it sounded serious. Luckily for me I recalled seeing a Rooterman of Tampa van a few weeks back in traffic and I decided to try a Hail Mary and reach out. Well Mary paid off this time and I am so happy!! They were able to get someone out to our place within 24 hours. There was not active water pouring and we had other bathrooms to use so this was great news to me. Devine was the guy who came out to our place and he was very kind and helped walk me through possible issues and provided cost estimates low and high. My favorite part is if we pay for the low cost and they go in and find it's a higher cost issue what was paid already rolls into new cost as payment. I probably didn't explain it right, but trust me, it's good. So he started with the quick troubleshooting and it did not lead to a fix, so up to the next tier and so on. But then success and I am happy to report the internet was no where close trying to say it would be 20k. This was under $500 and Devine even cleaned up afterwards which was such a blessing because plumbing work can get things dirty I'm sure you can imagine. Devine and Rooterman had us back to working order and clean in no time. This will be our new go to plumber company and it should be yours too!

Denise A.

I hired the company to scope/camera the pipes prior to purchase of the home. The toilets were not pulled in the initial scope/camera. The first scope/camera in the pipes showed a problem near the street and it was a city issue, but everything else was clear. We contacted the city and purchased the home . We again called on company to install a hot water tank, faucet and water line to refrigerator. We started having severe plumbing issues with the toilets and bathtub. I again called company they this time pulled the toilets and scoped/camera the pipes where they found a clog near the one toilet and was told that they cleared that and we should be good. Then again started having issues so again had company out they removed a pipe and replaced it in the back yard . I asked for a guarantee as we are into this issue for thousands and thousands of dollars . Was told that it's trial and error but this time it should be ok . Over the past year the toilets have periodically given my tenants issues . Two days ago everything started backing up like in the past . I called rooter man and made appointment for the next day and was given a time slot between 12 and 2 at this time I made the company aware the tenant is a night shift ICU nurse and please attempt to be on time as she works often. I was called at around 2pm by Briana and told they need to send a supervisor to the job site and he was caught on a job that was more important than mine and they can send someone at 8am today. I said ok . I later received a call from Kaitlyn the rudest person I have ever done business with in my life . I had put her on speaker and had a witness to the call as she was becoming hostile and I was told that the company no longer wanted to do business with the Ahmed's . We have used them in our residence and another rental property and unfortunately I like the plumber Gene and feel like he is the only one in the company that knows what he is doing . Kaitlyn attempted to spin my words and take our conversation out of context. I asked her if it was a recorded line as I would like to have it to send to her supervisor as this is not the first time she has spoken rude and disrespectful. I feel like at this point I was racially profiled and again she did not want to do business with the Ahmed's anymore . I had my witness speak to Kaitlyn as I plan on taking legal action against the company and when the witness asked Kaitlyn to repeat her phone number Kaitlyn hung up on the witness. I am out thousands of dollars and my tenants are having to deal with sewer water and no working toilets . I will be contacting the better business bureau and seek legal action . As well as putting this in writing to the owner of the company with my intentions . I have seen many reviews that state bait and switch and the rudest customer service ever . I would never speak to another human the way I have been spoke to by Kaitlyn the first time she spoke to me like that I chalked it up to her having a bad day but no she is a very rude, disrespectful, unprofessional person .

Emily C.

I would just like to start out that it takes a lot for me to come on Yelp and leave a review for a service that was so terrible I felt the need to share so others don't experience the same issues. I could write a story book on all the issues we have had with this company but I'll just share the most recent one and this doesn't include the way both the office girl and manager spoke to my mother. First I would like to say their actual plumbers are very polite and respectful ITS THEIR ANSWERING STAFF that needs a revamp. They are rude and very condescending. I understand having to deal with upset costumers all day as no one wants to deal with plumbing issues but honestly maybe try another job that doesn't require socializing and having empathy for others. I called to get an estimated time as I'm a neonatal icu nurse who works night shift. I worked the night before and gave Brianna a call just to get an eta as I was originally told between 12-2 (we called them when the water started backing up the night before). When I called I told her I was not trying to rush them as I know they are busy and was just wondering if they had a good eta on their plumbers since it was after 1pm. She then proceeded to not only be snarky back about the question but to tell me """"no we have you on the 12-4 so between now and then"""" Obviously upset about waiting longer as I can not use my toilets in my house and I have raw sewage coming up in my spare bath I proceeded to wait. I was then told that their plumbers were stuck at a retirement community and had to cancel until tomorrow morning..... I GET IT SHIZZ HAPPENS QUITE LITERALLY. But when you have a staff that lacks empathy and cannot put their selves in their costumers shoes and understand where frustration and miscommunication is coming from.....thats an issue. I would guarantee they have lost multiple multiple costumers just from the sole fact their office staff is rude and never knows what's going on in the field. To the owner if you read back even 3 years ago you're getting the same complaints... recorded lines would be helpful learning tools on how to be a decent human. Your plumbers should go elsewhere. We've spent thousands with your company and Gene the plumber deserves a raise because he's the only reason we continued business with you. Pink plumber thanks you for the new business. I hope you have a poopy day.