Rooter-Man of Tampa Bay

Don D.

I scheduled service on a Sunday and was told to await a call back for service between 10 AM and 2 PM. When I called around 2 PM to inquire about what happened, the young woman to whom I spoke said she called my phone at 9:46 AM but I did not answer. When I asked what could be done she was incredibly rude and subsequently so was her supervisor Brianna. When I commented that their customer service 'sucked' Brianna abruptly hung up on me. By the way, I had no record on my phone of a call back earlier that day. Luckily, I got another, more professional company, to do the work the next day. I will never attempt to do business with Rooter-Man of Tampa Bay ever again and I will recommend the same to anyone who wishes to hear my opinion. Did I say that their customer service SUCKS?!!!

Jessica M.

We just bought a house and hired Rooter-Man to do an inspection. Mike did a great job and really went above and beyond to make sure we were satisfied. We are very happy with Rooter-Man and recommend them to anyone in a similar position.

Shari Z.

Never showed up! Our bathroom backed up. We couldn't use the kitchen sink either. We called this company at 1:48pm. They told us they will be here between 4-6pm. My hubby called again at 5:26 to make sure they were coming. They told him they were,he is still at a job and will call when he's on his way over. At about 6:45 he called again and the phone just rang. We never got a phone call. We were sitting ducks (can't use water in the house) and didn't call any other company for help. So now we are going to have start looking for another company tomorrow morning on a Sunday! You know that's going to cost more money. They should have at least called us! Very irresponsible... THANKS ROOTERMAN! ...not!

Jessica C.

DO NOT USE THIS COMPANY!!!! I had a leak in my house and this company was recommended to me they were TERRIBLE the guy came by did NOTHING and told me my ENTIRE house needs to be replumbed about 7000-8000 (look at the estimates I was given in the attached photo). I then hired somebody else for a second opinion, because I was about to replumb the whole house, he found the leak immediately it was outside behind a bush, and only charged me the standard fee and actually felt bad, to tighten the screw of the leaking outside pipe. DO NOT use these people under any circumstance. Sonar bonar is who I used and they were amazing. They were also late with a call 20 minutes after the window of 9-11 to let me know they were going to be another 30 minutes .... annoying all around!!! If I could give zero stars that's what they would get!

Amanda G.

I called to have a quote on adding a laundry room inside my house had a scheduled appointment between 10-2 today. I called at 4pm as no one showed up. They proceed to tell me that a voice mail was left at my phone number at 1:02pm. Funny since my phone has been by my side all day and still don't have a voice mail from anyone.

Alyssa M.

Its sad that I have to start this review with """"wish I could leave them a review, but they never showed."""" Unfortunately that's exactly what happened. Had an emergency and called to schedule a technician to respond when available. The young lady, or lack there of, answering the phones advised she would have a technician over after 6:30 PM and that I would receive a call when they were 30 minuets out. Around 8 PM I called for an updated status. The girl on the phone condescendingly tells me """"no I said AFTER 6:30 we'd TRY to get there."""" No you didn't, but that's ok I informed her that I would continue to wait. I had to call out of work to wait on them to show. They never showed, never called. Not even the next day to see if there services were still needed. What's bad is I originally reached out to them for overly positive reviews, but the more recent negative reviews seem to share the same sentiment (No call no shows, rude phone girl, unprofessional behavior etc.) Thanks for nothing Rooter-Man.

R R.

Steve did an amazing job getting the pipes open. Half the cost of Rotorooter & he got there 2 days faster. I couldn't believe I didn't have to wait days for service.

Abdullahi A.

Please Do not use this Company. They are expensive and poor Service, their Customer Service is very Poor. They do not respect to you as a Customer. My situation I had my Water Heather replaced one year and one week ago, then it wend bad, which I called and they told me to pay $285.00 or we are leaving to go our next Customer. I called the office and while I was on the phone with the Office they told the Tech to leave, which the Tech left. I went Home Depot and bough new Tank for $300 and replaced my own. I will not recommend anybody to use this Company, they don't respect their Customers. Please shop around before you call this Company, please also make sure that they explain to you your Warranty if you decide to use.

Jim M.

Called Rooter-Man today for an estimate on a new hot water heater. The estimate was $780. I mentioned that there were several reviews on Yelp where the water heater was installed for $525. The lady providing the estimate said that the EPA now makes Rooter-Man pay $200 for every water heater they install. She told me that they have to pay the EPA this much for each water heater that is installed. If you are going to be dishonest then come up with a better story.

Perry T.

I called Rooter Man last week after seeing their ad on Craigslist, and a plumber came out rather quickly. After checking out my hot water heater, which had quit working and was the reason I called, he gives me a price for replacing the thermostat and element of $650.00, which I thought was extremely high. (I later learn that the price he gave for the repair was actually for a brand new water heater, not a repair. I could have lost a few hundred had I had him do the repair). But I had no idea a repair was going to be that high, and when I told the plumber that I didn't have that kind of money at the moment, he began to belittle and degrade me for not being able to pay that much right then and there. He became even more rude when he said he had to get something for coming out and I reminded him that the Craigslist ad for his company said- FREE ESTIMATE. He continued to be extremely rude right on up till he drove away, even telling me as he left that when they came back out, it would cost me double. I then email the company thru the ad on Craigslist and the next day I get a call from a lady named Katelyn, who identifies herself as the owner of the company. She proceeds to make excuses for the remarks and behavior of her employee, telling me,- """"he's new"""". That's an acceptable excuse for her employee talking ugly to me and being very rude? I'm a nice guy who tries not to hold a grudge so I was willing to give her and this company a second chance. I told Katelyn I would discuss the matter with my wife and let her know when we wanted them to come out and replace the water heater. I emailed her first thing on Thursday, May 12, 2016 and told her I was ready to get a new water heater. After a couple of hrs wait, she replied and told me to call the office and ask for her. I did so immediately. But when I call, I'm told she just left for a meeting. Huh? She just told me to call her. Anyway, I left my name and number and was told she would call me the next day. The next day, Friday May 12, 2016 came and I waited and waited. Katelyn never called. I emailed her that night, and she answered back in a very rude manner, just like her employee was when he came to my house. So, take it form me, if you want a plumber to come out and treat you like sh*t, this is the place for you. If you want a plumber to come out and treat you with respect, then NEVER EVER call Rooter-Man