Rooter-Man of Tampa Bay

Sergey L.

We were having draining issues with our tub and our toilet was backing up into it. Really gross and disgusting! Decided to do some research on any plumbers that were running any specials. Didn't want to put it off anymore. I came across their website and booked a time and date for the service to be performed. Got a call back and was informed that someone would be out within the next 2 hours. The plumber, Joe, was very nice and straightforward about prices and what needed to be done. I tend to talk a lot and asked some questions while he worked, he didn't seem to mind. Quick and painless. Drains are now cleared and we couldn't be happier! Thanks for your awesome service and staff!

Ari S.

Our drains backed up on a Sunday. Called and was quoted $99 a drain. Joe arrived within the window given and was extremely knowledgable. He walked us through each step and explained everything. He worked for over two hours and unclogged the drains. He then used the camera snake to find out why we were having issues. He determined roots were growing on the city's side of the pipes and reported the issue to the county. He returned the next day to place a clean out valve because he didn't have the parts but didn't charge us an additional call fee. We were super happy with our service and price. We will call these guys again if needed. Thanks Joe!

A B.

we had quite a problem with our plumbing. John and his nephew came out on Monday and fixed the problem before we got home. they did tell us it would happen again so they would have to come back. The next morning they were back at 8:00 and worked very hard until about 3:00. our plumbing is working but they are coming out again since they found other problems. 2 very polite guys who were very hard workers

Benjamin P.

Put it an after hours request and the tech was here within 30minutes. He addressed the issue and had the repairs done in a timely manner. Pricing was great for after hours weekend call. Thank you to the tech Mike and the team at Rooter-Man.

Albi M.

I'd like to share our recent experience regarding a local plumbing business. After receiving a $168 water bill, we called Rooter-Man of Tampa Bay (their trucks are in our 55+ mobile home park often) to check for leaks and were told we needed a total re-pipe. I explained to the Rooter-Man of Tampa Bay employee that I was leery of a re-pipe and asked how they would do that since we had a vapor barrier that had been inspected a year ago and was told it was one of the best barriers they had seen - nice, tight and all intact. This Rooter-Man of Tampa Bay employee assured me that they only poke holes up through the barrier and patch and close up where they insert the piping. Within a few days, this employee and two others were under our home beginning at 9am and finished at 9pm. The next morning we discovered several issues so I called Rooter-Man of Tampa Bay that morning and asked to have a supervisor come to our home. The issues we had found were: 1) the water heater (which was new) had connections leaking onto to the floor that houses the water heater; 2) the expansion tank from the new water heater had been removed; 3) there was a leak under kitchen sink; 4) there was a leak under bathroom sink; 5) the hot/cold connections had been reversed in both showers; 6) one outdoor spigot had not been re-piped and 7) the employee cut out foam sealant around the shower pipes in the wall which I specifically had asked him if he had re-filled those areas back up with foam to which he replied he did but when I took the door off to check he had not. The employee who was sent to correct these issues also found that: 1) one exterior spigot didn't have the correct valve; 2) the water heater had been connected wrong to the piping and 3) the tubing had all been left on the ground and should have been up off the ground. This employee (and another) spent 2+ days fixing the shoddy work that was done by the first employee and crew. Thinking this fiasco was finally behind us we discovered that we had no airflow from one of the A/C ducts into the Florida room. I called and explained to the guy who had come and fixed everything that the duct was directly beneath the washer/dryer/bathroom and that something must have gotten disconnected during the re-pipe. He told me to contact an A/C person which I did. The A/C guy reported that there was a path made to where the plumbing work had been done and the ductwork was completely crushed by the plumber crawling over and laying on it to do the work. Pictures he took showed the crushed duct with the surrounding insulation hanging out all over as well as the duct covering torn open. The A/C guy also stated that the vapor barrier had been torn/cut and left hanging down in the areas re-piped. Again, before the plumbing work began I shared my concerns with the plumber regarding the vapor barrier who assured me they only poke holes in the barrier for the pipe and that they make sure it's all tacked back up where the plumbing work will be done. After learning of these issues from the A/C guy I thought it will be better to talk to someone in person about the crushed ductwork and vapor barrier so I went to the Rooter-Man of Tampa Bay office, rang their Ring doorbell and was met by a person who cracked the door open about six inches while holding back a dog. I told her I was a customer and would like to talk with someone regarding some issues. She had me wait outside to go see if someone was available. A few minutes later I was allowed inside the door. The Rooter-Man of Tampa Bay owner asked what I needed. I was polite and calm the entire time as I explained about the air duct being crushed and the vapor barrier torn open. Her reply to me was, """"The fact that you came here without an appointment tells me I don't even want to (or don't even have to) talk to you."""" I think my jaw dropped to the floor with that comment. She stated that the employee who did the work is no longer with them and repeated more than once, """"You signed a contract that absolves us of ANY damage."""" This Rooter-Man of Tampa Bay owner could not care less about the aftermath and expenses this customer is now faced with to repair the ruined ductwork and vapor barrier done by their employees. I was very nice to this woman, calm and polite the entire conversation. I left dumbfounded as to how any business owner could be so rude and uncaring to a customer who had paid them thousands of dollars. There are numerous reviews on Google, Yelp and the Better Business Bureau stating how rude she is to people. We've paid a service call to the A/C guy ($$), just paid to have the vapor barrier repaired ($$$$) and are now scheduled to have the ductwork replaced ($$$$) which I was told will be an all-day job with two people because it is crushed all across the home from one side to the other. I can get past the rudeness, but to think this is how a business operates and treats their customer is so wrong.

Steven J.

I scheduled service on a Sunday and was told to await a call back for service between 10 AM and 2 PM. When I called around 2 PM to inquire about what happened, the young woman to whom I spoke said she called my phone at 9:46 AM but I did not answer. When I asked what could be done she was incredibly rude and subsequently so was her supervisor Brianna. When I commented that their customer service 'sucked' Brianna abruptly hung up on me. By the way, I had no record on my phone of a call back earlier that day. Luckily, I got another, more professional company, to do the work the next day. I will never attempt to do business with Rooter-Man of Tampa Bay ever again and I will recommend the same to anyone who wishes to hear my opinion. Did I say that their customer service SUCKS?!!!

Stephen O.

I recently had an unfortunate experience with RooterMan that left me thoroughly disappointed. The level of customer service provided was far below expectations, and it was disheartening to encounter such unprofessionalism. Upon contacting RooterMan to inquire about some urgent work that we needed on our Lift Station. I was put on hold multiple times because the person I was speaking with did not know any answers. Eventually I was transferred to the manager. I was very rude from the beginning. Which I ignored because we needed the work done. It was frustrating to feel like my questions were unwelcome, and I was bothering them, especially when I was seeking clarity about a service I was about to pay for and the cost was substancial! What was even more disconcerting was the owner's reaction when my husband pressed for more detailed information about the work that was to be carried out. Instead of providing reassurance or a clear explanation, the owner became defensive and evasive. This made me question the transparency and integrity of their operations. If the person on the phone gets upset or offended by questions, how will future issues be dealt with later. As a customer, I believe it's crucial to have a clear understanding of the services being provided, as well as confidence in the company's ability to carry out the work to a satisfactory standard. Unfortunately, my experience with RooterMan did not inspire this confidence. I would advise potential customers to exercise caution and perhaps seek alternative options before considering RooterMan for their plumbing needs. It's essential to feel valued and respected as a customer, and regrettably, this was not my experience with them.

Martha L.

The technicians are great but the office staff is horrible! It's like an episode of mean girls. They sound like snotty 20 year olds. Huge bummer having to deal with them and good luck reaching a manager. They refused to let me speak to one. I will never call back.

Sean S.

In Florida for season had a problem ..very fast response..very honest ..excellent experience from start to finish..will call again..

Melanie N.

I called Rooter Man last week after seeing their ad on Craigslist, and a plumber came out rather quickly. After checking out my hot water heater, which had quit working and was the reason I called, he gives me a price for replacing the thermostat and element of $650.00, which I thought was extremely high. (I later learn that the price he gave for the repair was actually for a brand new water heater, not a repair. I could have lost a few hundred had I had him do the repair). But I had no idea a repair was going to be that high, and when I told the plumber that I didn't have that kind of money at the moment, he began to belittle and degrade me for not being able to pay that much right then and there. He became even more rude when he said he had to get something for coming out and I reminded him that the Craigslist ad for his company said- FREE ESTIMATE. He continued to be extremely rude right on up till he drove away, even telling me as he left that when they came back out, it would cost me double. I then email the company thru the ad on Craigslist and the next day I get a call from a lady named Katelyn, who identifies herself as the owner of the company. She proceeds to make excuses for the remarks and behavior of her employee, telling me,- """"he's new"""". That's an acceptable excuse for her employee talking ugly to me and being very rude? I'm a nice guy who tries not to hold a grudge so I was willing to give her and this company a second chance. I told Katelyn I would discuss the matter with my wife and let her know when we wanted them to come out and replace the water heater. I emailed her first thing on Thursday, May 12, 2016 and told her I was ready to get a new water heater. After a couple of hrs wait, she replied and told me to call the office and ask for her. I did so immediately. But when I call, I'm told she just left for a meeting. Huh? She just told me to call her. Anyway, I left my name and number and was told she would call me the next day. The next day, Friday May 12, 2016 came and I waited and waited. Katelyn never called. I emailed her that night, and she answered back in a very rude manner, just like her employee was when he came to my house. So, take it form me, if you want a plumber to come out and treat you like sh*t, this is the place for you. If you want a plumber to come out and treat you with respect, then NEVER EVER call Rooter-Man