Rooter-Man

Aire G.

I requested someone come to give me an estimate on a garbage disposal issue. Someone called the same day I filled out the online form and scheduled an appointment for someone to come out.

5 minutes before they were supposed to show up i got a phone call from the tech saying they were in Arlington and wanted to see exactly what the issue was before coming all the way out. I described my problem and he said it may be better if he called the company and they sent someone closer out. I said ok.

3 hours later i haven't heard anything, so i called the technician back, he requested that I call his main office back. I called the main office back and they asked me to call another company because no one wanted to do it. I was mindblown. I have never had that happen before. What a waste of my time.

If you don't offer the service take the option off your website. if i'm out of your service area, adjust your website. I am so pissed, now i have to find someone else. Horrible customer service avoid.

David J.

Responsible, quick service, job done right, pricing fair. What more does one need? Have used them twice. Once for a toilet repair and once for hot water heater replacement.

Daniel L.

They had a guy come out the morning after I called them because my septic had a blockage and snaked out multiple access points. After a few hours of working at it in 100 degree heat the guy tells me the problem is in the distribution box and they will need to dig it up in order to access the problem. He couldn't fix it on the spot but we are going to make arrangements to get the problem resolved. When he went to leave he was drenched in sweat from the couple of hours of work he just put in but he didn't discuss what I owed him. He told me there was no charge for snaking all my pipes because he was unable to fix the problem. He did what he could and would have been justified in charging me but he declined. That's a level of business ethics I did not expect and have rarely encountered anywhere from any type of business. I generally have a hard time trusting anyone who gets paid based on repairs to systems they diagnose which I don't fully understand. That said, whatever he tells me or quotes me moving forward I will trust 100% is fair and in my best interest. This is how business should be done and I'm happy to pay a premium for integrity.

Ourania L.

Responds quick, finds and fixes the issue unlike other companies that can't even figure the issue out and still charge you!!

Veronica A.

This is an excellent plumber service. My toilet problem occurred at 11 pm Monday night and they arrived Tuesday morning. The gentleman was professional, friendly, thorough, and answered all my questions patiently. Stayed to make sure all was good and let me know I could call if I had any concerns!! Highly, highly recommended!!!!!!

Sabrina G.

We had a sewage backup in our basement bathtub. Rooter-Man was able to come out within an hour of arrival. He completed the job in less than an hour, and I'm completely satisfied with his work. The only reason this is not five stars is because the price was very high at $575. He had given me the quote as a flat fee at the start, and I needed the work done and agreed to it, but it does seem excessively high to me, even given the emergency basis of the call.

Rob M.

Rooter-man did an awesome job at my house. I had a clogged sewer pipe under my basement floor, and he quickly cleared the blockage and solved the problem. Here is why he deserves the five star rating:

-He took my call on the first ring, and made an appointment to see me the same afternoon. He did not charge extra for same day service.
-He showed up 15 minutes early. (Perhaps the first tradesman to ever show up early at my house)
-We was neat and efficient, and left no dirt, water, nor pipe mess behind.
-He didn't try to upsell me
-Bonus points: he cleared the drain of shop sink, for no additional charge.

Adam is a super nice guy, very customer focused, and does great work.

Deborah S.

Rooter-man to the rescue again! This is the second time we had to call him for help. The previous occupants of this house must have flushed a ton of ""flushable"" wipes down the toilet. (PSA--don't flush them!) The sewer line backed up into our basement. Rooter-man pulled out piles of cloth material.

The drain backed up a second time yesterday. Rooter-man came out on the weekend to work on it. He sawed open a section of pipe and stuck a camera 100 ft into the line to clear it.

Really nice guy--highly recommended. Hope we won't need to call him again any time soon.

Tim N.

I have used Rooter Man a few times over the past several years, and have always had a pleasant experience. However, today's experience was 5-Star and without a doubt warrants a review. I called Rooter Man at about 8:30am on a snowy Tuesday morning seeking help with a clogged main line. The clog was bad enough that sewer water was backing up into my utility room. I half expected Rooter Man to not be able to come out the same day as it was snowing and the roads weren't exactly in the best of shape. However, the lady on phone said that they would be able to make it out later in the afternoon. No problem there, I ust wanted to get the clogged main line cleared. Right around the promised time, Adam arrived. He had been to my house before a little more than two years ago to help with the same problem. As soon as he arrived, I explained the situation and let Adam know that last time he was here he had to remove the toilet in the basement to gain access to the main line. However, he said that he remembered seeing a main line cleanout in my front yard and he would try that first. So out he went, shovel in hand digging through the snow to find the clean out - and find it he did. This alone was worth every penny I paid - no need to remove and replace a toilet. Shortly after, Adam came and told me all was clear. Adam even took the time to explain the cleanout, what he did, and had me listen the sound of water running througth the main line to show that it was indeed now clear. As he was leaving, I pulled out my wallet to offer a tip - after all, Adam had so far remembered something from two years ago, shoveled snow and spent almost an hour outside in the freezing cold. But, he politley refused the tip. Rooter Man, and Adam, were top notch. I recommend them very highly, and I have absolutely no complaints and will absolutely hire Rooter Man again for any of my pliumbing needs.

Joan D.

Called my regular plumber and told him that the water from my washer which empties into the utility sink was coming out through the downstairs toilet. He said it sounded like a mainline blockage and I really needed a rooter guy. He recommended Rooter-Man. So glad he did. Since it wasn't an emergency I called and made an appointment for Adam to come over a few days later. He arrived pretty much on time (was a bit late but called to let me know so that's fine.) He had to remove the toilet and using what I would call a super rooter worked for almost an hour grinding up the tree roots in the main line. After testing to make sure everything was ok, he replaced the toilet and cleaned up the mess. Although it wasn't cheap, it cost less than I had feared and the online coupon helped a lot. Adam was professional and extremely competent and I would not hesitate to use Rooter-Man again.