Rooter-Man

Patricia S.

I am very satisfied with my service from Rooter-man. The service was prompt and friendly. The service person went out of his way to be sure understood and saw the problem in my sewer pipe. They have been very helpful with coordinating with WSSC to solve the problem. I would recommend Rooter-man to anyone. They are professional, honest and do a great job. Patricia Smith

Gary S.

Thought he was a bit expensive.
Charged me 725 to take the toilet off drain the line then put a camera down the drain.
Never again

H T.

What a rip off I wasn't home guy came in to snake a drain my wife ended up with $825.00. That's probably triple what it should cost.

Aire G.

I requested someone come to give me an estimate on a garbage disposal issue. Someone called the same day I filled out the online form and scheduled an appointment for someone to come out.

5 minutes before they were supposed to show up i got a phone call from the tech saying they were in Arlington and wanted to see exactly what the issue was before coming all the way out. I described my problem and he said it may be better if he called the company and they sent someone closer out. I said ok.

3 hours later i haven't heard anything, so i called the technician back, he requested that I call his main office back. I called the main office back and they asked me to call another company because no one wanted to do it. I was mindblown. I have never had that happen before. What a waste of my time.

If you don't offer the service take the option off your website. if i'm out of your service area, adjust your website. I am so pissed, now i have to find someone else. Horrible customer service avoid.

David J.

Responsible, quick service, job done right, pricing fair. What more does one need? Have used them twice. Once for a toilet repair and once for hot water heater replacement.

Daniel L.

They had a guy come out the morning after I called them because my septic had a blockage and snaked out multiple access points. After a few hours of working at it in 100 degree heat the guy tells me the problem is in the distribution box and they will need to dig it up in order to access the problem. He couldn't fix it on the spot but we are going to make arrangements to get the problem resolved. When he went to leave he was drenched in sweat from the couple of hours of work he just put in but he didn't discuss what I owed him. He told me there was no charge for snaking all my pipes because he was unable to fix the problem. He did what he could and would have been justified in charging me but he declined. That's a level of business ethics I did not expect and have rarely encountered anywhere from any type of business. I generally have a hard time trusting anyone who gets paid based on repairs to systems they diagnose which I don't fully understand. That said, whatever he tells me or quotes me moving forward I will trust 100% is fair and in my best interest. This is how business should be done and I'm happy to pay a premium for integrity.

Ourania L.

Responds quick, finds and fixes the issue unlike other companies that can't even figure the issue out and still charge you!!

Veronica A.

This is an excellent plumber service. My toilet problem occurred at 11 pm Monday night and they arrived Tuesday morning. The gentleman was professional, friendly, thorough, and answered all my questions patiently. Stayed to make sure all was good and let me know I could call if I had any concerns!! Highly, highly recommended!!!!!!

Sabrina G.

We had a sewage backup in our basement bathtub. Rooter-Man was able to come out within an hour of arrival. He completed the job in less than an hour, and I'm completely satisfied with his work. The only reason this is not five stars is because the price was very high at $575. He had given me the quote as a flat fee at the start, and I needed the work done and agreed to it, but it does seem excessively high to me, even given the emergency basis of the call.

Rob M.

Rooter-man did an awesome job at my house. I had a clogged sewer pipe under my basement floor, and he quickly cleared the blockage and solved the problem. Here is why he deserves the five star rating:

-He took my call on the first ring, and made an appointment to see me the same afternoon. He did not charge extra for same day service.
-He showed up 15 minutes early. (Perhaps the first tradesman to ever show up early at my house)
-We was neat and efficient, and left no dirt, water, nor pipe mess behind.
-He didn't try to upsell me
-Bonus points: he cleared the drain of shop sink, for no additional charge.

Adam is a super nice guy, very customer focused, and does great work.