Rooter King Plumbing

Chivo A.

Seems like there is a pattern going on with this company. Looks to me that this company works with home warranty companies in order to collect a quick buck with shoddy work or no work at all.

R K Plumbing Heating Cooling & Fire Protection sent someone out on 22 Dec for a shower leak. I Didn't pay attention until my wife tried to used the shower the next morning. The replacement knob wasn't installed correctly, so we only got a 1/4 turn out of it and the handle was loosely installed. Yeah, it was a cold shower morning for us. Besides the fact that he left dirt and grime all over the wall around the faucet, but also all over the sink too.

They were contacted yesterday and again this morning. I was told they were booked up for the day only after I mentioned how crappy the work was done. After a heated verbal conversation with cursing coming from both ends of the phone, I told the Manager (I assume that's who the clown was) to have a great day and was hung up on. I'll fix the fricken thing myself.

Would not recommend them to an enemy, let alone a friend or family member!


UPDATE: (12/24/2015 @ 11:30) Manager called, will send plumber out to fix and all is good in the hood! Raised it up to 2 Stars pending my arrival home to verify job is done correctly!

Erika B.

Worst customer service ever! DEMAND that your home warranty company refer you to someone else.

We have been forced to use this company several times now and they never fix anything. Jose' came out last Friday because our entire house was backed up. My husband explained what was happening when he got here and his immediate response was that he ""didn't get paid by the warranty company to do the whole house...only get the bathrooms going."" What?

He also refused to clean the line to the street, stating that the home warranty company only paid them to go 30'...again, what?

He was at our home for less than 15 min and my husband had to drag him back into the house to test the bathrooms.

Two days later the entire house backed up again. We were promised someone would be here between 1 - 5pm today. Pedro called at 4:47 pm to say he had some ""bad news."" All the guys are tied up and no one can come out.

I pushed back saying that they should have called much sooner than 4:47pm if they weren't going to make it, I missed half a days work and pay to wait for them and I would appreciate it if they could send someone out tonight. He said he would send someone out tomorrow, what was my availability. I said ""I work 8 - 5 tomorrow,"" he said ""lady I'm doing you a favor you gotta' give me something to work with."" I reminded him that I had been left waiting all day only to find out no one was coming and I wasn't going to miss another days pay.

Pedro then told me that he was trying to help me and maybe I should ""take it down a notch."" WTH?

Rude, incompetent, entitled and should not be allowed to continue in business. Complain to your warranty companies. Demand another plumber.

Sara Z.

Used this company after they were sent through my home warranty. The two items they were sent to repair were not repaired and I still had to pay them. One thing that he attempted to repair was done 1/2 way. In fact, you could not turn on the faucet all the way without water spraying everywhere. Apparently, that is a normal thing to do in the plumbing industry. When I questioned this, his response was that he had done this for 20 years. Although I'm not a plumber, I can tell this isn't correct.

Nancy B.

Cullen is the BEST thing this company has going for them! After AHS sent them numerous times to my house for various plumbing issues, Cullen was the ONLY plumber from RK Plumbing that ever actually resolved any of my issues! He actually took the time to talk to me about my concerns and took HIS time in correcting them! Not going to bad mouth the ""other plumber"" they usual send to me (though he never seemed to DO anything for me service call fee), but Cullen....he is worth his weight in GOLD. Go start your own company Cullen. YOU are 5 stars.

Frank L.

Like other users, can there be a negative star rating, like a dwarf, imploded star?

This is a story of easy money! Show up, do nothing, collect your service fee and off you go.

RK Plumbing (ROC#196399 K37) was sent to my home by 2-10 Warranty to service my water heater.

Upon arrival the service man was told that he was dealing with a 19 year old water heater that was making grinding sounds when heating water. Some of the sounds were pretty extreme. He was also told that the water coming from the heater had an odor to it.

The guy looked at the water heater, told us that there were a number of code issues that would need to be addressed and ran the water for about five minutes (it's a 50 gallon tank). He could not replicate the problem.

He went outside to talk to the warranty company. Before he came back in I had a call from the warranty company telling me my claim was denied because the problem had not occurred in the few minutes the guy was there. He never discussed possible causes or other actions that he could take. Got his $60 and was done.

Easy money!

I kicked him out of the house.

Reading these reviews and the BBB reviews this type of encounter is typical for RK Plumbing.

Caveat Emptor!

Lynda H.

I just wanted to off-set some of the bad reviews. I placed my request for service on/line with AHS. Ten minutes later a call came and the appointment was set. I received an additional call 30 minutes prior to arrival. The tech, Culler, was friendly and efficient. He had a new garbage disposal on the truck, and 35 minutes later the service was complete. I guess it just goes to show its sometimes good to keep an open mind and not be tainted with Yelp reviews( I always check anyway).

Carne A.

We had a plumbing issue with our kitchen sink and through our homeowners warranty were referred to this company. They contacted us within one day and were at our house the next day and they provided prompt, courteous and effective repair. The last company we had been referred to botched the job last year, but these guys did it right. Very professional, clean and in and out of our house in 10 minutes. Thank you so much for the great service!

Bill S.

This will be the second time i've been forced to use this company by my home warranty. Never, ever, again!

The first visit will be the one where they screw something up, the second and possibly third visit will be the one where they try to fix what they've missed... Oh, and you'll have to wait around for them, so be sure to block out 4 HOURS of your day to wait around for them each time. It doesn't matter if they've flooded your entire house, you'll have to wait... 4 hours, each time.

And there will be multiple times.

If you can avoid these people. DO.

Thad A.

Was sent by my idiot home warranty.. I had a toilet expode into a million pieces...totally destroyed. These aholes told the home warranty that the toilet had 'cracks'!!!! OMG!! Paid these jerks $60 for getting my warrant NOT to pay!!! Canceled the warranty that used them, they are minions of that company with NO customer loyalty or skills...NEVER allow these aholes in youy home...

Jill W.

If I could give 0 stars for this company I would. Like others, I came to use them because they were the required company through my home warranty for a water heather replacement. In addition to not bleeding the lines after the install (they had a code for a contractor box that gave them access to the house if we weren't there and did not use it), a number of the connections between the water heater and the water lines were leaking within 24 hours of the install. When I contacted them about this they said they could only give a 4 hour window of when they could come and fix their mistake. I even inquired as to whether I could be the first appointment in the morning so as to guarantee when they would be here and they refused. Asking someone to wait around for an addition 4 hours to fix a mistake that was caused by faulty installation practices seems like poor business to me. At this point, I plan to contact a reliable plumber I have worked with in the past to get the job done correctly and in a timely manner.