Rooter King Plumbing

Thomas M.

Rooter king was helpful and quick replacing our hot water heater. They even were able to come early for the appointment! Thanks!!

Vero S.

I have American home shield and unfortunately don't get to choose who I can use. These guys have been sent out to us on a couple of different issues. First being the water heater. The second time was for a leaking toilet. It took about 4 different visits and techs, some showed up in twos, to get the problem taken care of. However the first or second time they came out they messed without water pressure. I specifically told them when I called back before the third visit I needed it taken care of bc we have absolutely no water pressure! I even told the tech that day he came. This was in November around the holidays. Well it never got fixed and we still have he water pressure issue. I called to tell them about it and he said well your calling me in January for something that happened in November.i said I understand that, it was around the holidays do u realize how chaotic people's lives are during that time?! He didn't seem to care said the warranty would more than likely not cover it for a recall. I asked if they can just tell me what my husband can do to fix the pressure, it's simple! Nope he kinda danced around that. Google will prob be a better solution than having to deal with these people any way! Oh and I forgot to mention the times they did come out they were never here within the window time and when I would call to ask what's going on I would get an attitude every single time! I'm an extremely busy mother of four kids and I don't have time to waste sitting around constantly especially when they didn't fix the issue on the first visit and I spent so much wasted time waiting on them to be late. Very inconsiderate, avoid them at all costs! My parents had the same negative experience with this company!

Sergio R.

Called for an estimate, they send out someone, all seems well, then we get the report. We were told we would have to replace our heating unit, which is fine as long as we know exactly what needs to be done, when it can be done, and how much it will cost. That's what an estimate is for, correct? Well according to this company, they need to take the unit apart without our knowledge even if the job didn't call for immediate repairs. They would have to order the unit (told about it after the damage is done) leaving us with no running hot water. Like any home, things need fixing, and estimates are done to give the costumer a heads up on what's to come, especially when it involves money. But things were taken down as if the reason we called was to get the job done now, but we called for an estimate, and the bill was for exactly that. Now, after 2 hours on the phone with the company giving us the run around, we are here with no running hot water, a heating unit in pieces, a ridiculous estimate, and the people on the phone basically telling us to pay for it or deal with it. Thanks RK plumbing!

Sizzle V.

I also had to use this company via my American home shield warranty. I do not live in Tucson but I have rental properties there. They called me immediately, made sure I understood everything that needed to be done and also they did it within one day. I am very happy with how they performed for me and I am very happy with the customer service. Over all they were actually very nice to me any understand I didn't live there. They accommodated my situation with no problems.

Jesse A.

These guys are rude , over priced and continuously late ( and they are unapologetic). I've had a bad experience and would look elsewhere for plumbing services in the future. Work done was within specs , however client experience was torture !

Jeff S.

I highly recommend Rooter King! I know the some of the reviews are low but none of them are recent reviews. I have AHS and had a plumbing issue that needed to be fixed ASAP. Rooter King was contacted via online request at 430pm and by 5pm I had a call back from Padro. He asked what the problem was and let me know that it was going to be hard to get here before end of the day but they could be here first thing in the morning. Here's the thing Padro was prompt to call and set up an appointment, very helpful when we spoke on the phone and polite... this has not been the norm when I have looked for a plumber in the Tucson area. The following morning John was here first thing and very helpful resolving the issue in under 30 minutes leaving everything clean and in order.

Rita C.

Have 210 Home Warranty. RK assigned task of having outside water handle to turn on and be usable. Appointment made within a day and a half of the late night call to warranty company. Javier arrived at the start of the time frame appointment. Javier verified and checked what needed to be repaired. Went right to work and systematically worked with the problem. Diligently checked that the handle worked and did not show a slow leak at the water meter. After several tries he had everything working without leaking. No damage to the brick around the faucet handle and pipe. Polite and tidy workmanship. Was concerned after reading some reviews. Pleased with the well done work.

J. W.

We were very pleasantly surprised after reading some of the other reviews, but that is the point of having reviews... so you can step up your game. Looks like they did! We have had some issues with AHS sending people out, but they got it right this time. Javier was on time, professional, courteous and efficient. We had a 4 hour window... he arrived within 30 minutes, so we didn't end up wasting a whole day. The whole job was done successfully within 45 minutes. We are very happy with this experience.

Trish C.

Be careful with these guys. I know a lot of people have no choice because of home warranty companies like AHS that use these guys. RK has this strange need to try to squeeze money from you when they make repairs. I had them come out to clean a clogged sewer line. The plumber (which is code for the guy trying to extract money from your purse) told me he needed to use a camera to see in the line. He told me it would cost $450. How could I not laugh? I called AHS and they told me they covered the use of a camera. The $$ Extractor, er, I mean plumber. played dumb (or was he just dumb? I really don't know.) The $$ Extractor said he didn't know AHS covered it. Really? Seeing as how probably just about every call they go to is for home warranty calls, how could the $$ Extractor not possibly know that? You do plumbing right? You were not there to work on my car. Of course I might have let you changed my oil. I am a little overdue.

If that wasn't bad enough the $$ Extractor told me I needed to hydro-jet my line. Um, ok, how much is that? $1200. Hahahahahahahahaha!!! These guys are comedians, but tickets to their show are way over priced. Can you imagine if I had of gone along with the sales job. $1650 later and I still would have been flushing my toilet thinking about the $$ Extractor and saying to myself , ""Wow, that sure was a lot of &h@#!""

B Y.

Worst company ever! I would never use them again if they were the last company standing. Very unprofessional staff who had a heated argument with a home owner. Ended up cursing the home owner out and leaving. The job was never completed, however they did charge a fee. Not only did they not complete the job, they left the home and continued to call the home warranty company stating that the home owner was demanding a new water heater unit when in fact all that was asked was to fix it. Absolute worst company ever. Terrible staff, not professional, and management is not professional either. Instead of listening to the homeowner, the manager simply started to argue himself. They should shut this business down and revoke the license. TERRIBLE!!! DO NOT USE THEIR SERVICE!!!