Rooter King Plumbing

Tashara E.

Rooter King Plumbing was the service provider assigned through my home warranty servicer American Home Shield, whom I paid a $100 service request fee. The technician was unprepared and didn't even have an extension cord to run the snake through the main line so I had to lend him mine. He ultimately determined I had a blockage in the main line but couldn't confirm what it was unless I paid an additional $125 to put a camera in the line, which I paid. However, because he did not have the proper equipment with him, he had to leave, do another job, go get the camera equipment and return only to put the camera in the line for less than a whole 60 seconds and determined it was a soft grease blockage BUT he could not fully correct the problem unless I paid to have the line jetted at $1,100. I said I could not do that and he said he could reduce it to $750 but that without it, the line would back-up again within 3 days and there were no other options available to me. Well, there's the one and only thing he was correct about, for a nice price of $225, the cleared drain actually only lasted 1 and a half days before it backed up again. However, I decided to get a second opinion on my own without the home warranty provider, AHS. Ultimately, I called 88-DRAIN and they came out and completely cleared the line for a TOTAL PRICE of $145 without a camera or selling me on a high priced jetting service. Thanks for nothing ROOTER KING PLUMBING!

Andrea B.

I had the misfortune of having a pipe break somewhere between the connection at the street and my house. We had it replumbed by Rooter King about 9 months ago. They were professional and got it all done quickly. I came home today to find that the water company had turned my water off as a neighbor had reported a water leak and wasn't able to get ahold of us. The water company had come by and reported that the ball valve at the box was busted and it wasn't their problem. I called Rooter King, they were here quickly, fixed it without question and noted it was under warranty from the work they'd done previously. The part had cracked. Great no hassle service! I'm sure I'll be calling again! Thanks Rooter King!

Richard W.

This plumbing company was given a work order from American Home Shield to provide service to my property. The Rooter King pluming associate came to the property and diagnosed the problem as a sewage block and the property needed to be ""roto rooted "" The technician left the property saying that he needed approval ( not sure why because AHS said no request for approval and non was required per their agreement with the company). The property is a rental under a current lease with a tenant who interfaced directly with the technician. Rooter King said they would be glad to go out and provide the service needed but they would have to charge an additional service fee of $100. A second company has be hired to provide the necessary pluming services. Don't do business with Rooter King as they will not address and simple repair and then attempt to collect addition service fees to come back the remedy the problem.

See a similar review by Brian C. 05/15/22 same problem re AHS

Catherine F.

I have had the pleasure of using Rooter King Plumbing twice in the last month and I was very impressed with the professionalism, their timeliness, and the work that was done correctly. The first time was through AHS, but the second time I called on my own because it was something AHS didn't cover even though the issue turned out to be under house even though the problem extended outside it. RKP was great to work with. I will use them all the time. I don't like that AHS doesn't give you the option to use the same service. Thinking of dropping AHS but keeping RKP.

Jacob B.

This company was hired by my home warranty 2-10 to work on a repeat issue. Repeat issues are not supposed to be charged a $75 service fee. 2-10 sent out the wrong company since their system didn't ask which issue was being readdressed. I would be glad to remove this bad review if the $75 charge is not charged, however when I called to ask for the $75 charge to not get charged, I was told to contact 2-10. 2-10 told me to contact Rooter King.

Brian C.

Do not trust this company. They were the assigned contractor that American Home Shield sent out to replace my burst water heater. They told AHS it would take nearly $1,000 in labor not covered by the home warranty to install the water heater because the installation was not up to code.
My home was inspected right before I purchased a few months ago. The water heater was up to code.

I bought my own water heater and had someone install it for about $200. No modifications were needed, just swap out the old one for the new one.

If you look at reviews on Yelp, you will find this is a common practice for Rooter King. They get called out by a home warranty company and come up with a laundry list of things they need to do that are not covered by the warranty. Do not trust them.

Peter M.

We have had them at our home twice and both times they were professional, prompt, and knowledgeable. We have also had very good experiences with the folks in the office. The poor reviews here puzzle me, but everyone has their own experience I guess. In both cases, we worked through American Home Shield to get the work done. The most recent case was for a blockage of the main sewer line leading from our house to the septic system. We were in trouble and they came out the same day and fixed it in mere moments. And, we get a 30-day guarantee. Can't beat that. Prior to that, we had a gas leak and their technician discovered we had several small leaks and took the time to fix them all perfectly. A quick test by the gas company and we were back to normal life. They do their best to make folks happy and, importantly, they are nice people.

Todd P.

Either this company was willfully lying to my insurance company to get more money or was absolutely ignorant in how to replace my tankless water heater. They reported that they would have to modify my house, install new pipes and electricity and do a host of work which was not required. They said the model we had could not be replaced nor were there any alternatives. I found a great unit on line, while they were still at my house, matching the required specs, and they still reported to my insurance company that they would have to buy a different unit and do construction on my house. After a 3 month battle my insurance woke up to the deception. Instead of RK, Premier Plumbing did the job the right way without any of the junk RK said they had to do.

Aj P.

Am now in a dispute with these people thru AWS. Their plumber arrived and declared that he was so afraid of heights he couldn't go onto the roof to snake out the clog in the kitchen sink. Next thing, RK Plumbing informs me that they must 'jet' the lines and wonders if I were ""all right"" with charging me $495. No. I was not. Called AWS, and they're dispatching a second plumber. These guys are clowns.

Jacob L.

Great company professional and friendly technicians and office staff five star service.