Rooter Hero - San Jose

Rodney B.

I requested service due to a blockage in the main line. Elijah showed up within the hour. He quickly diagnosed the issue and went right to work ! He was quick and efficient. He had the blockage cleared quickly then ran a video scope down the pipe to check for any other problems. I was glad to hear there were no tree roots in the main. It was a pleasure dealing with Elijah. I would highly recommend this company !!

Tania D.

They'll say and do anything to sell a product. Rooter Hero installed an HVAC system that didn't work. It's was a faulty unit from the manufacturer. We spent over 20k for this inferior system. It took them two (2) months to finally replace the unit. I've left them 4 messages inquiring when I should expect them to show up. They never responded. They NEVER updated or communicated what was going on. STAY AWAY from this sloppy company!! They don't respect their customers!!! John-Alex Gonzales & Ron Garcia are the worst. STAY AWAY!!!

Tina C.

They wanted $1000 to unclog a sink. Price gouging an elderly person! Another plumber came and unclogged within 15 minutes. Plenty of plumbers in this area have hundreds and even over 1000 5 star reviews. Not these guys. Beware.

David C.

Been using them for many years. Always find them very reliable. They are always up front with your situation and hardly ever have any hidden surprises.
If there are they will explain the reason why.

R G.

I received great service from technician Francisco Mercado for AC repair. He quickly diagnosed the problem as a bad capacitor and fixed it promptly. He was nice to speak to and charged me fairly.

Frank P.

Don't go here. A simple rooter job turns into a minimum 5k job max 21k. I called my union plumber buddy, done in 10 minutes the right way. They don't even put attachments on the snake. Pass.

Jenni B.

Called Rooter Hero today needing to have my mom's wash tub connected to her washer unclogged. She is 82 years old and has stage 4 cancer and has been having to take bucket loads of water out every time she does laundry. Jose Romero and Armando with Rooter Hero, showed up within the hour and went above and beyond to get her sink cleared out. We are beyond grateful!! Definitely recommend them to anyone wanting quality service quick and at a reasonable price. They were both professional and thorough!! Thanks again!

David J.

Rooter hero and especially Cisco delivered impeccable service for the replacement of my HVAC system. I had used them before for smaller jobs and when my AC went out they were amazing. Cisco provided an extensive inspection and provided options to either patch or replace the system. This is at a condo that I rent in San Jose. My tenants were very happy with the professionalism and friendliness of Cisco. I went with replacement and they helped select the most appropriate unit. I got a fair quote and moved ahead. Since I have to deal with homeowners association, John Alex provided all the documentation that was needed to get approval for that. Next Alex and Victor removed and installed the new system in one day. Cisco helped get a scheduled instal within days. Everyone was so professional, fair, and friendly. For what I expected to be a nightmare, it turned out to be one of the best experiences. thanks to Cisco for coordinating everything so efficiently.

Annie R.

I had great service from Rooter Hero by technician Francisco Mercado who did my annual service on my air conditioning system.
He went above and beyond, explaining to me how to do a few maintenance issues for my system that I didn't know were required.
Very polite and friendly gentleman and respectful of my property.
Annie R

Lisa A.

Oscar was prompt, friendly, and professional. Got the job done in one visit. We will remember Rooter Hero the next time we need a plumber!