Rooter Hero - San Jose

Tania D.

They'll say and do anything to sell a product. Rooter Hero installed an HVAC system that didn't work. It's was a faulty unit from the manufacturer. We spent over 20k for this inferior system. It took them two (2) months to finally replace the unit. I've left them 4 messages inquiring when I should expect them to show up. They never responded. They NEVER updated or communicated what was going on. STAY AWAY from this sloppy company!! They don't respect their customers!!! John-Alex Gonzales & Ron Garcia are the worst. STAY AWAY!!!

Tina C.

They wanted $1000 to unclog a sink. Price gouging an elderly person! Another plumber came and unclogged within 15 minutes. Plenty of plumbers in this area have hundreds and even over 1000 5 star reviews. Not these guys. Beware.

David C.

Been using them for many years. Always find them very reliable. They are always up front with your situation and hardly ever have any hidden surprises.
If there are they will explain the reason why.

R G.

I received great service from technician Francisco Mercado for AC repair. He quickly diagnosed the problem as a bad capacitor and fixed it promptly. He was nice to speak to and charged me fairly.

Frank P.

Don't go here. A simple rooter job turns into a minimum 5k job max 21k. I called my union plumber buddy, done in 10 minutes the right way. They don't even put attachments on the snake. Pass.

Jenni B.

Called Rooter Hero today needing to have my mom's wash tub connected to her washer unclogged. She is 82 years old and has stage 4 cancer and has been having to take bucket loads of water out every time she does laundry. Jose Romero and Armando with Rooter Hero, showed up within the hour and went above and beyond to get her sink cleared out. We are beyond grateful!! Definitely recommend them to anyone wanting quality service quick and at a reasonable price. They were both professional and thorough!! Thanks again!

David J.

Rooter hero and especially Cisco delivered impeccable service for the replacement of my HVAC system. I had used them before for smaller jobs and when my AC went out they were amazing. Cisco provided an extensive inspection and provided options to either patch or replace the system. This is at a condo that I rent in San Jose. My tenants were very happy with the professionalism and friendliness of Cisco. I went with replacement and they helped select the most appropriate unit. I got a fair quote and moved ahead. Since I have to deal with homeowners association, John Alex provided all the documentation that was needed to get approval for that. Next Alex and Victor removed and installed the new system in one day. Cisco helped get a scheduled instal within days. Everyone was so professional, fair, and friendly. For what I expected to be a nightmare, it turned out to be one of the best experiences. thanks to Cisco for coordinating everything so efficiently.

Annie R.

I had great service from Rooter Hero by technician Francisco Mercado who did my annual service on my air conditioning system.
He went above and beyond, explaining to me how to do a few maintenance issues for my system that I didn't know were required.
Very polite and friendly gentleman and respectful of my property.
Annie R

Lisa A.

Oscar was prompt, friendly, and professional. Got the job done in one visit. We will remember Rooter Hero the next time we need a plumber!

Ray F.

Take a look at the date on this review... December 25. Yesterday, late in the afternoon on Christmas Eve, our downstairs toilet started overflowing. I shut off the water valve and tried plunging... the water kept slowly rising. It stopped just before spilling onto the floor. I decided to try a ""snake"" but by the time I realized plunging would not work, hardware stores were closed. It was Christmas Eve. Then, the overflow started. I cleaned it up as best I could, and my wife called Rooter Hero. The on call plumber was already booked, so we had to wait. It got messier, but Oscar Carrasco finally arrived about 9:45 pm on Christmas Eve. Oscar was super professional and easy going. He expertly diagnosed the problem, and discovered a clog between my home and the City's sewer main. The auger could not free the clog from the outside sewer line cleanout, so he had to remove the toilet and use the auger from the inside. That did the trick. Oscar cleaned up the spillage and replaced the toilet. Without question, Oscar's service was exceptional. He is competent and works non-stop until the job is done. I felt bad taking Oscar away from his family on Christmas Eve, but he totally understood our predicament and wanted to help. He's a great guy. Oscar left my house two hours later... it wasn't quite Christmas Day... he promised he would enjoy Christmas with his family. I can enthusiastically endorse Oscar and Rooter Hero San Jose.