Rooter Hero Plumbing

Liam H.

Even after I called this company, spoke to a representative who promised me to remove my number from their list, I still received another call today. This is one of those calls were your phone rings for a split second and it goes right to voicemail. Not sure what technology they're using to do this but this is very invasive and I plan on taking legal action against this company.

Walter S.

I had a back up at a rental, the tenant called Rooter Hero before calling me.
They came out to the property, and then called me saying they would need to jet the line to clear the drain for $950.00. After saying I thought that was way too much, the plumber said he could do it for $650.00. Since the tenant needed to get to work, and could not be without plumbing I consented, but I asked if he couldn't clear it then what? He said there would be no charge.
I arrived at the property, and the plumber told me he could not clear the clog.
Now the problem was a main drain clean out that would need to be dug up and replaced so he could get to the clog, and he would need to have an answer within 30 minutes so he can get his crew out and finish the job today. So I asked how much would that be? He casually said $5,500.00.
I said wow thanks but no thanks! I'll let you know.
I called my plumber, and he removed the toilet and cleared the main drain in a couple of hours for $240.00 with a 50 foot snake.
This company is a rip off! Do not use under any circumstances unless you want to get ripped off big time.
Especially seniors, lots of reviews about ripping off seniors too.
Don't just look at the first Google page for reviews, look further and you will see all the bad BBB and other terrible reviews.

Amber A.

We came home to water backed up in our bathtub and called them out around 5pm on a Sunday. They got us on the schedule for Sunday night and Cory was here around 830pm. He was great and got the job done! Great price as our landlord had another plumber out yesterday from another company who claimed to have fixed the issue and didn't but charged over 300.00. I highly recommend using rooter heros!!! They really are good and don't try to break the bank!! We can't thank you enough!!

Cherise B.

VERY UNPROFESSIONAL!! This company does not stand behind it's work or word...
Art does not tell the truth about the issues...Or the work that has been done or needs to be done...
By the time Art left, the kitchen sink problem was worse than before he came...
The pipe under the sink was not an issue before his arrival...after he left the pipe was leaking like running water....
Art lied and said he went back to repair the pipe...
When I went to verify, it had not been done.... so I called him back and the story changed...
I called the office to complain and ask for someone to come repair the pipe (that was never the issue)...
They send Omar who calls Art and still nothing is repaired....
Spoke with Miguel Tellez (Operations manager) who only seemed to care that Art did not charge me...not the fact that he left my property worse than before he arrived....
Or the fact that he accepted money from tenant and lied about not getting paid at all...
Then I spoke with Lizette (Complaints Manager)....she also reassured me that someone would be coming out to repair the pipe....
It has been another week and I have heard absolutely nothing...
I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!

E V.

I'll start off by saying this company's techs are great, it's the administrative side and practices that are in question. I've used Rooter Hero four time is in the past year but the last two visits I've had to question their ethics. First, I was told I have a 30 day guarantee on the work that was done, on the 29th day I had to have them come back out to repair the original problem. A tech was promptly dispatched, repair completed and then was billed for the supposed work that should have been covered under the warranty. Speaking with their own representative in the office also who agreed that the job should have been covered under the warranty said her hands were tied and she would have to process the charge. Luckily the tech was in ear shot of the conversation and told me he wouldn't charge me. Second, I had them come out today for the same repair and was charged three times the original cost of $77 now $265 ( Difference this time I wasn't home, only my wife was there. Surprised as to why such a increase I was told $77 is a internet special and has to be mentioned to the technician. Well my original call a year ago never stated that nor the two other visits was it mentioned. Each visit was $77 then boom the switch and bait practice. I will not be using this company due to their lack of transparency and predatory practices. In a nut shell if you have to use this company get your quote of services in writing before the job is started.

Sue W.

they never showed up. i waited two hours for them. no show. thanks a lot for being so reliable. right.

Ti J.

Rooter Hero dispatch 1st quickly responded to my call with an experienced professional plumber (Rudy) the very same day. Rudy was able to get to the root of the problem and called his supervisor (Israel) to investigate further via camera equipment. I'm grateful to both technicians for locating the plumbing problem and resolving it so quickly as well as talking me through the process in a way to help me understand. Thank you guys so much. You are the hero's of Rooter Hero!

Euna J.

A minority Female own local nail shop in Pasadena had water flood from floor sink, trying to fix and remedy the situation immediately and got hold of a technician from rooter hero. It's sad I have to give 1 star out of 5 as a business owner, how upset I am can not describe 1000's of their 1 star review and I feel obligated to share my recent experience with rooter hero with yelp community, and hoping that I am the last victim to go thought this, and should never let this happen to any desperate small business owner nor to any female who doesn't have plumbing knowledge.

A technician who came out first suggested that I run water leak detection and that I should also have a restoration company to come out so that they can start cleaning up the place so the business that has been destroyed from the water ( the whole vinyl floor was wet and needed to be ripped off, dried ) can start operate soon.

One of the restoration company I called and found from yelp was able to come out pretty quick but the technician from rooter hero refused to work with them and explained to me that he has a protocol and he has a specific restoration company that he is only comfortable working with.( later I found out that the plumber gets very high Referal fee)

While waiting for the crews from restoration company come out, he said the water detection will cost $950 and he suggested that I run hydrojet for all faucets (I had 6 faucets for pedicure bowl) which will cost me additional $1600 to clean up the pipe.

I was desperate and fix the immediate situation with water, I agreed to sign and he quickly handed me his IPad with no explanation rather than that is for agreeing with service fee, nothing was left for me to read or explained, and I signed. At first I refused to do hydrojet, and He told me that he can provide me a discount and asked me how much I was willing to pay for the hydrojet service. I explained to him that my recent hydrojet service I received for other location costed me $120 and agreed to pay $350 to run hydrojet.

The whole cleanup was moving forward with the restoration company and the plumber from rooter hero came back and was trying to clean up the pipe. The plumber came back to me and asked me that I might have an issue with my drain pipe under concrete, he doesn't know where the blockage is coming from and that his jet wouldn't pass certain point. He suggests me to run an inspection camera to find out where the source of water flood.

I asked him what the cost will be, and he said it will be $5800 for jackhammering the concrete and that the cost doesn't include fixing the pipe. I was shocked to hear how expensive it was,and he started explaining to me that it will not be part of my expense but the insurance company or the landlord should cover it because none of it was my fault. I was very desperate, felt like my time and effort had been vested, desperately wanting to restore, remedy situation as fast as I can. He elaborately explained to me that insurance or the property manager must cover this expenses because none of it should be my fault, it's an accident and the pipe most likely at fault is underground, drain pipe, structural issue. I called the property management company, he explained the situation to the property manager, but the property manager quickly told him she will not do anything but if the fault is found in landlord's responsibility, then she will send her vendor to investigate.

He insisted that I move forward with the service knowing how desperate I was, but I explained to him I would like to get a second opinion. That day, He ended up accidentally leaving the sink faucet open after his attempt to hydrojet which caused further water damage. Not only he couldn't complete the service but also the sink faucet pipe left unhook, the water ended up coming out, and extended an extra day of the dehumidification process.

After trying to get different quotes for the pipe inspection, I found out at no cost Jack hammering was not even necessary because there were multiple access points they could run camera without jackhammering the concrete floor and those access points were clearly visible from the floor sink there was water flood where he was attempting to administer hydro jetting.

After-all, my total expenses were $1300 with no pipe cleaning, no camera inspection, charged for services that was not needed - water detection.

Do not ever work with this dishonest, unscrupulous with absolutely no integrity plumbing company. Technicians/plumbers are commission shared with no set pricing in place, their business model is set to try to charge customers as much as you can get away with it, take advantage of their unfortunate situation with no sympathy at all.

Bobbie M.

Rooter Hero scammed me out out of $14,000 dollars. They claim to have high standards and exceptional service but they take advantage of people dealing with stressful plumbing situations. They lied, used fake images and videos to scare me into believing that I needed major sewer line repairs. Unfortunately, I believed them and signed a $14K contract. After signing, the RH technician said to me that RH overcharges for this job by $5-$6K. Because of this, I reached out to RH customer service and management for help, including RH Owner John Akhoian, who did not help and did not return my calls. So, with no help and no further reply from RH management, the job continued. Later that day, the RH technician tried to escalate the job and price even further to $90K this time. I said No, we can't afford it. He then said that they offer financing so we can make payments. I refused but he wouldn't let me out of the $14K contract. He later claimed to be able to go ahead with the $14K contract afterall. In the end, they did not complete the work in 3 days as promised. 8 days later, RH claimed the work was complete and required full payment. This turned out to be another lie, it actually took 3 months for RH to finally complete the job that I had already paid for months earlier. I had to call week after week to get RH to follow through. I spoke to manager after manager, up to the COO John Bergeron to get the work completed. During this additional 3 months, one RH manager identified additional poor quality work that had to be redone, which also revealed another lie made by the original the RH technician regarding an existing drain clean-out. After this, that RH manager offered a $5,400 refund in exchange for a Google review. I am still waiting for that refund.

David V.

I would give a zero if I could. This place is a total rip off. I paid 5500, they did not diagnose the problem let alone fix it. They dug a huge hole and did not come back to backfill. They left my bathroom a complete mess. Contacted the 800 number, they told me I would get a response. I haven't got on so far. Never ever ever do business with a so called ""professional"" business. I thought they would take care of the problem with the amount that I paid.