Rooter Hero Plumbing

David E.

I was in desperate need of a new water heater. The connections and were very old. Eddie from/and Rooter Hero really saved my butt. ?I called three other companies and none would come out on such short notice. Eddie was professional, friendly, and very knowledgeable. I felt like I was in good hands and he was able to bring the price down to a number I was comfortable spending. He worked hard and was able to replace my water heater the same day. I was taking hot showers that night. I would use Rooter Hero again and am grateful that I overheard their advertisements on the radio. Amazing experience. Thanks Eddie and Rooter Hero.?

Charmine N.

Rooter hero saved the day for us. Our kitchen sink backed up and my husband couldn't clear it with the tools we had. We called several plumbers but no one could come out for several days. He found the add for Rooter Heros and the call center woman said they could be out by 9pm ( it was 5pm at the time!). We were thrilled. They also quoted us a great price. Anton was our plumber that came out. He was quite and went straight to work. I'm a talker and got a smile out of him after a bit. He was professional, pleasant and got rhe job done. He cleaned up afterwards too! Thank you Rooter Hero for the quick response and we will definitely call you again if wr need additional service.

Mel J.

These people are scammers. Their main goal is for you to agree with them that you need a new sewer system installed in your property worth $$$$$. They may unclog your drain but still they want you to tell them to install a new sewer system after they brain washed you about it. STAY AWAY FROM THESE PEOPLE.

Lil Z.

This business is garbage they overcharge on their service and will lie through their gills just to make a extra buck off of your problems, Do yourself a favor and shop around at different businesses and compare prices before this business tries to rob you.

Liam H.

Even after I called this company, spoke to a representative who promised me to remove my number from their list, I still received another call today. This is one of those calls were your phone rings for a split second and it goes right to voicemail. Not sure what technology they're using to do this but this is very invasive and I plan on taking legal action against this company.

Walter S.

I had a back up at a rental, the tenant called Rooter Hero before calling me.
They came out to the property, and then called me saying they would need to jet the line to clear the drain for $950.00. After saying I thought that was way too much, the plumber said he could do it for $650.00. Since the tenant needed to get to work, and could not be without plumbing I consented, but I asked if he couldn't clear it then what? He said there would be no charge.
I arrived at the property, and the plumber told me he could not clear the clog.
Now the problem was a main drain clean out that would need to be dug up and replaced so he could get to the clog, and he would need to have an answer within 30 minutes so he can get his crew out and finish the job today. So I asked how much would that be? He casually said $5,500.00.
I said wow thanks but no thanks! I'll let you know.
I called my plumber, and he removed the toilet and cleared the main drain in a couple of hours for $240.00 with a 50 foot snake.
This company is a rip off! Do not use under any circumstances unless you want to get ripped off big time.
Especially seniors, lots of reviews about ripping off seniors too.
Don't just look at the first Google page for reviews, look further and you will see all the bad BBB and other terrible reviews.

Amber A.

We came home to water backed up in our bathtub and called them out around 5pm on a Sunday. They got us on the schedule for Sunday night and Cory was here around 830pm. He was great and got the job done! Great price as our landlord had another plumber out yesterday from another company who claimed to have fixed the issue and didn't but charged over 300.00. I highly recommend using rooter heros!!! They really are good and don't try to break the bank!! We can't thank you enough!!

Cherise B.

VERY UNPROFESSIONAL!! This company does not stand behind it's work or word...
Art does not tell the truth about the issues...Or the work that has been done or needs to be done...
By the time Art left, the kitchen sink problem was worse than before he came...
The pipe under the sink was not an issue before his arrival...after he left the pipe was leaking like running water....
Art lied and said he went back to repair the pipe...
When I went to verify, it had not been done.... so I called him back and the story changed...
I called the office to complain and ask for someone to come repair the pipe (that was never the issue)...
They send Omar who calls Art and still nothing is repaired....
Spoke with Miguel Tellez (Operations manager) who only seemed to care that Art did not charge me...not the fact that he left my property worse than before he arrived....
Or the fact that he accepted money from tenant and lied about not getting paid at all...
Then I spoke with Lizette (Complaints Manager)....she also reassured me that someone would be coming out to repair the pipe....
It has been another week and I have heard absolutely nothing...
I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!

E V.

I'll start off by saying this company's techs are great, it's the administrative side and practices that are in question. I've used Rooter Hero four time is in the past year but the last two visits I've had to question their ethics. First, I was told I have a 30 day guarantee on the work that was done, on the 29th day I had to have them come back out to repair the original problem. A tech was promptly dispatched, repair completed and then was billed for the supposed work that should have been covered under the warranty. Speaking with their own representative in the office also who agreed that the job should have been covered under the warranty said her hands were tied and she would have to process the charge. Luckily the tech was in ear shot of the conversation and told me he wouldn't charge me. Second, I had them come out today for the same repair and was charged three times the original cost of $77 now $265 ( Difference this time I wasn't home, only my wife was there. Surprised as to why such a increase I was told $77 is a internet special and has to be mentioned to the technician. Well my original call a year ago never stated that nor the two other visits was it mentioned. Each visit was $77 then boom the switch and bait practice. I will not be using this company due to their lack of transparency and predatory practices. In a nut shell if you have to use this company get your quote of services in writing before the job is started.

Sue W.

they never showed up. i waited two hours for them. no show. thanks a lot for being so reliable. right.