Rooter Hero Plumbing

Juan D.

Good service did all the shower lines I broke the shower hose my men come and did quick job now it's like new

Greg L.

I asked Rooter Hero Plumbing to install a bathroom faucet that I picked out.

While the service itself was fine and quick; the price was over twice what competitors would have charged.

They refused to give me any estimate or quote over the phone; so I was quoted the amount after the plumber arrived. After he put the service I requested in his phone using the company's app, he showed me the price they charged. This is easily something the person over the phone could have done.

I agreed to the service because I really wanted to get it done that day and the plumber was already there; so it was convenient. I'm sure that this is their strategy when it comes to over-charging customers for service.

Please beware of their pricing strategy above. I will not be calling them for any more service and will be using much lower cost competitors from now on.

Aya Y.

I wanted to give this 5 star review for Raphael specifically. We had Rooter Hero re-pipe our entire house but the original crew did a very very sloppy job. They were difficult to communicate with and there were many issues on top of them not completing their job as promised. Although it took 6 months for Rooter Hero to finally have someone come out and fix the issues we had, they finally sent us Raphael who is a supervisor. I told him the issues we had and he fixed everything!! He was very prompt on time and was very considerate of our situation. Thank you Raphael!

jerry s.

A couple of weeks ago, I had guests arrive on a Sunday evening from Portland for a 2 week visit. All was well until they wanted to take showers and the water didn't go down quickly. We quickly realized there would be worse things happening if we didn't get a plumber out but what plumber wants to work on a Sunday night. I was lucky. When I called, Rooter Hero sent out Evan who showed up within an hour of my call, was pleasant and went to work. He was efficient, made sure I understood what he was doing, made some suggestions for the future and cleaned up the area before he left. The company did what it promised, Evan was great and my guests enjoyed the 2 weeks they spent at my home. If it wasn't for Evan, this visit would likely have turned into a nightmare - Thanks to Evan and the company!

Elizabeth S.

Don't even bother. This company charges double to 7x as much as other companies in Contra Costa County. I had 5 companies come out to assess and spoke to another 3 on the phone this past week. Most suggested a plumbing reroute for a cold water leak in the slab. All were under 10K except this company which quoted 21K without even blinking an eye. When I told him his quote was more than double he said, ""We throw in a hot water heater for free"". I told him mine was brand new, something he hadn't even noticed. They also wanted $750 for a slab leak detection. You can get that from $95 on up but no one quoted that much except him. I'd steer clear of these guys. I think they take advantage of that fact that most of us are a bit anxious, scared, worried or desperate for help when we get a leak. It's just not worth their price.

Jeo C.

We had a sink clog that wouldn't go away, we called them at 8:30 and we're here by 9:20. Eddie showed up quickly and got the job done quickly and efficiently. And all done for a great price and great service!

Scott C.

when our bathroom sink was not draining properly. we contacted Rooter Hero to come and free our drain, they quickly assigned a serviceman to come out and fix our drain. Jose arrived within 30 minutes and went straight to work.
thank you Rooter Hero for your fast response and professional job.
we will recommend your service to our friends and family

Hotdogfinger B.

Called to get service for a backed up main line about 5:30pm. The coupon on line said service was good until 7:00pm so when technician arrived at 6:15pm figured I was good. I showed them the clean out and explained that it happed about 5 years before and this is the area that needs to be ""snaked"". You could see the leak and smell the sewage. The technician said he couldn't snake that are because it was ""dangerous"" and would need help. He proceeded to other side of the house and started snaking. About 10 minutes in explained that the coupon was only good until 5:00pm, but because he forgot to tell me, would horror the $77 price. After about 20 minutes there was no change and drains were still clogged. He told me he couldn't fix it that night, but could come back the next day with a help and would be $385. His dispatch was going to call me to make arrangements. Basically left me with no way of showering or flushing the toilet until the next day. Obviously that wasn't going to work, so called another plumber, (someone I never heard of), and was out that night and fixed the situation. A single person with after hour charges was $180 and was able to shower that night.

I hear this guys commercial almost everyday on the radio, and not only was the technician inexperienced, but had didn't really care that we were unable to use the bathroom until it was repaired. Also never received a call from the dispatch, so not sure where the customer service for Rooter-Hero was? Anyway, not a good experience and will be the last time I use a ""big box"" company I hear on KFI.

David E.

I was in desperate need of a new water heater. The connections and were very old. Eddie from/and Rooter Hero really saved my butt. ?I called three other companies and none would come out on such short notice. Eddie was professional, friendly, and very knowledgeable. I felt like I was in good hands and he was able to bring the price down to a number I was comfortable spending. He worked hard and was able to replace my water heater the same day. I was taking hot showers that night. I would use Rooter Hero again and am grateful that I overheard their advertisements on the radio. Amazing experience. Thanks Eddie and Rooter Hero.?

Charmine N.

Rooter hero saved the day for us. Our kitchen sink backed up and my husband couldn't clear it with the tools we had. We called several plumbers but no one could come out for several days. He found the add for Rooter Heros and the call center woman said they could be out by 9pm ( it was 5pm at the time!). We were thrilled. They also quoted us a great price. Anton was our plumber that came out. He was quite and went straight to work. I'm a talker and got a smile out of him after a bit. He was professional, pleasant and got rhe job done. He cleaned up afterwards too! Thank you Rooter Hero for the quick response and we will definitely call you again if wr need additional service.