Rooter Hero Plumbing

Matt H.

We called about a plumbing back-up. They quickly cleared the backup for the stated price on the coupon. (I forgot what it was, but very competitive). When I asked about inspecting the cause, they got another guy to run a camera thru the line at no extra charge, and showed us where roots were intruding. I was mentally prepared for the big sell to come next, but he told us it was right at the area where the city responsibility for sewer lines meets with the homeowners, and there was a good chance it would fall within the city's range to repair it. They said to check with the city, but they would send us an estimate if that didn't work. So, we are waiting on the city to get back to us.
Rooter did email us an estimate (expensive). But I liked that they did not take advantage of our immediate need to clear the lines and didn't give us a hard sell and also pointed out other options.

Heather S.

Update: Rooter Hero's customer service reached out and has now refunded the fee that was charged. Thank you.

Will definitely not ever be calling this group again. We needed to have a quote for a pretty big job, so I had a flyer and called to schedule someone to come out. Mario came out and was very nice. THEN, Sal came out and was pushy. I was not told on the phone that there would be a fee for them to come give a quote...Mario told us initially that there would be no fee, then when Sal came out he said that there would be a $75 fee that they wouldn't waive. THEN they gave the quote which was $8000-$10,000. The other 2 companies which quoted me both came in at around $3,200.

Well, we didn't go with Rooter Hero, they did charge us the $75 fee, and they never actually gave us our quote!! I don't have a problem paying for someone to come out if they give us what they said they would. They were supposed to email the quote to us, and they never did. So we paid $75 for something they didn't deliver. They did finally give us a refund after several months.

gene L.

I recently called Rooter Hero to help me with a serious plumbing back-up in a 4-plex. Given it was overflowing in a garage, it was important that I get this taken care of ASAP. I called my plumber, and he was busy and could not help me for hours. I called Rooter Hero and they had Jake Barnhart show up within the hour. More importantly, they kept me up to date with his location and planned time of arrival. Jake immediately went to work, but his auger was not the right size so he called for help. Shortly thereafter Matthew Sanchez (his supervisor) arrived with a smaller machine and within about 20 minutes he and Jake had the problem resolved. Given that Jake was there for more than an hour, I feel the charges were extremely reasonable (did not try to up-charge me), and they were very professional. Matthew asked several times whether or not I was pleased and went out of his way to make sure I was happy before they left. I will be calling them again. Thank you, gene (owner)

Craig M.

Like the previous reviews...

Run as fast as you can away from these guys. These are a bait and switch con scam. I usually do not write negative reviews, but when you run into a business like this group of con men you have to protect the miss informed Home owner.

They send out a tech, he then looks and then calls the con. The first guy says I am calling my field manager, he will give you all the options. I should have immediately told them to leave, but that old feeling of I gone this far so I will stick it out, oops.

The field manager comes out and gets garbed up to go under the house to give me an ""estimate"". First thing I noticed, he doesn't have a tape measurer.

Now mind you this is a small nick in the galvanized pipe, a mist leak, about a foot from the valve. The floor and access to everything is completely open.

So he comes back, stating they have to go back to the union to replace the pipe, remember no tape measurer. It's way in the front of the house. He is going to give me 3 options, oh boy. I don't exactly remember the numbers but you will get the roundabout numbers of 12K to just fix the one pipe, 18K to replace the hot water run, and 23K to replace all the pipe. Of course all the scare tactics.

Ah, when I hit him with you did not even take a tape measurer with you underneath the house to measure the copper length, his response oh copper is not that expensive. What??????? Geez 50 feet of is $65 at Home Depot..

So my response is get out of here(clean version)

Read about them, the owner had another company that went under for the same tactics, rebrand and back as another company

debora v.

I had blocked kitchen piping and called several local high-rated plumbers. None called back. Then I tried Rooter Hero. They promptly returned my call and scheduled an appointment with one of their licensed service technicians. Jacob B. came on time and quickly diagnosed the problem. He was very professional and friendly. He cleared the clog and showed us how to keep the pipes clear, and gave tips on using the garbage disposal. Awesome customer service! I used the Rooter Hero $77 special and couldn't be happier.

Sue H.

A complete rip off. Compete liars at every turn.

I had a clogged toilet in the rear of the house. I called Rooter Hero. Their website had an offer of $77 for putting a camera in the line. But when they came they wanted $399 to put a camera through the line. My husband agreed to pay them this amount before I heard about it. They put the camera in the sewer line, from front of the house, near the street. They told me that this showed that the sewer line was broken in multiple places, caved in, not to code and that it would be $8,000 to $38,000 to replace it.

I work in the construction field and asked very specific questions about what exactly was not to code and asked to see on the camera where the line was supposedly broken. He played at showing me, moving the camera very quickly and saying ""see here, and here, and here"". I did not see anything. He told my husband ""see these bugs flying out of the clean out. That means the line is broken."" My husband, who was standing right there, did not see any bugs fly out.

After this event I had a plumber co/worker come. He had done the sewer line work for the bathroom in question, an addition. He found that the toilet trap way was clogged with calcium deposits. He went into the crawl space and looked for any smell or water or soft places in the dirt that would indicate a broken sewer line. He did not find any of those symptoms.

I got a new toilet and had another co-worker, who had the year before run a new sewer line in the kitchen part of the house that was subject to clogging with grease, installed it. He also went into the crawl space and checked for smell, water, soft spots and found none. The new toilet he installed works perfectly and we have no further problems.

I had asked for a copy of the receipt for the $399. I didn't get it. I asked by email again for this receipt. I was told they would send it but they didn't. In response to a text asking that I rating their service, I voiced my dissatisfaction with the lack of receipt, the lying etc. The ""owner"" called me back and said he would refund my $399 but it would take 2-3 weeks. I did get the receipt after that but I never got the refund. That was close to 9 weeks ago.

What can I say. They make up stuff to get you to buy work you don't need. They lie at every possible turn. Save yourself the trouble and upset. Use someone else.

G6 R.

I had a shower drain clogged and called Rooter Hero. Gabe showed up next day, and he tried to scam me for $225. It is just a simple shower drain clogged, how can it be cost so much??? No thanks HERO.

FYI, I called Value Rooter for the same job, and I paid only $77. Job Well Done!!! I know who to call next time. Definitely not the HERO.

Tuan L.

If you're a resident plumbing service. Please keep it residential. Take on a job too big for yourself. Took my money, left a mess, all the plumbing wasn't up to code. As soon as Rooter Hero found out that the job is done incorrectly. They vanished, no reply, no calls. Gabe... supposedly the region manager. We are reporting rooter hero to the State board. Unethical work and scam for big projects.

Fred S.

I like to write review for those people read review before call for service, i am senior citizen,i was looking for plumber to fix kitchen sink slow drain
called Rooter Hero 9/12/18 and scheduled for 8am to 10 am 9/13/18
They didn't show up until 10:26am
The tech name David .
He worked 10 to 20 minutes and said i can not fix it or unable or take an advantage senior citizen said we have to call his team coming for inspection cost me 325.00
and 2000.00 to replace sewage pipe from Kitchen sink to sewage pipe.
I told him no thanks.
Called other plumber take care slow drain in 10 minutes and charged me $70.00

Sheryl H.

If I ever have to call someone to clear our kitchen drain again (hopefully, not!) I would like it to go as well as it did this time. From making the initial call for an appointment to receiving the notification that a technician would be arriving within an hour to the service call itself, I couldn't have asked for it to go more smoothly or to be treated as well.

Our technician, Edgar, was very friendly and professional. He described what he found and why the clog may have developed. The job was completed in a reasonable amount of time.

Thanks to a coupon stuck on the front of The Mercury News we received the service at a discount, and the cleaning is guaranteed for ninety days. What a deal in all respects!