Rooter Hero Plumbing

Thomas N.

I hate backed-up toilets! I called a local plumber in Morgan Hill hoping the flushing problem was minor; the helpful young man suggested that I pour a 5 gallon bucket of water into one of 4 toilets to assess if it was draining properly ... it was NOT! Standing water almost overflowed again He then recommended a rotor service after I tried to use a ""snake"" to run thru the pipes. Enter Rotor Rooter who came within the hour from San Jose, and Roz (female) was briefed and initiated work on the outlet pipe exterior to the house. Reasonably priced with a 30-day guarantee (and much lower than I expected from a plumber). So far, so good after 2 weeks!

Robert I.

We had an inspection yesterday again to check the work from the previous failure. Rooter Hero failed to do the work correctly and the city of San Jose failed us once again. This required Rooter Hero to go under the house again to fix the repair and now we have to wait for yet another inspection. Terrible company to work with please stay away from them.

Chet H.

Unbeknown to me, the day after Rooter Hero came out to service the toilet my landlord had called them in to service the HVAC as well due to a leak coming from the roof. The lady who answered the phone (I apologize but I forget her name) reminded me that they don't do just plumbing but HVAC as well, and was really patient while explaining to my confused brain that we had another appointment and not a duplicate or deja vu scenario. I'm pretty sure they have me on a recorded line admitting that I'm an idiot.

DeRon showed up in the time window and stayed past normal closing just to make sure that the leak was sealed from both sides (roof and attic void). They are two-for-two for solid 5 star technician services and yes, I would recommend them for prompt scheduling and seeing the service to completion. I think at this point any exclamation marks in my review would be overkill.

Emily C.

Had a leak under my family's mobile home. It being a mobile home, the plumbing is above ground, no digging. Rooter Hero quoted my family $8k to fix the leak, and blockage causing the leak, by installing a clean out. Called a different company and they offered to cut a drain from an existing pipe, drain the blockage, and repair the pipe for at total of $700. Rooter hero's plumbers were overzealous about doing major work to fix a small problem.

Hubert C.

These guys are terrible. Called for a snaking of the main line back in June, and dude showed up with (no joke) no cutter for the end of the snake.

Not surprisingly, clogged up again a few months later. Against my better judgment, used them to clear out the main line again. Spent 5 minutes poking through the clog, but three weeks later it's clogged again. No warranty.

They're just in business to try to upsell you on digging up and replacing your main line. They're uninterested in actually clearing the pipes in a satisfactory manner.

Chetan P.

Very unreliable service. Yesterday, I called for an urgent appointment as my HVAC has stopped working. Yesterday I was told someone would come between 5 and 7 pm. I called multiple times to check and I was told someone is on their way. Then at 7 pm when I called again I was told that the technician has clocked out so no one will come tonight. I agreed for someone to come today morning between 9 and 11 am. No one called to confirm new appt this morning. I called multiple times and was told again and again that technician is delayed. Each time the standard response was ""Someone will call you and confirm the appt"". No one called for over 2 hours.

I lost trust that they will come and help me fix the issue. so at 1 pm I have finally canceled the appointment and found someone else.

Shaul B.

Our toitet flooded in the middle of the night. I called at middle of the night and they cam first thing in the morning. Jonathan did great job opening trhe clogged toilet.

Brittney J.

My sink kept overflowing and David Moreno came and got us together very quickly. He even cleaned out the dirty mess.

Thank you

AU D.

I had a problem with some of my storm drains. They came with their camera. Spent 20 minutes to look around. Said they don't know what is going on. Did not even try to fix my problem. They charged me a lot of money for the very little that they have done. If they had spent the time and couldn't solve the problem or at least offered me some alternatives or temporary fixes, I would have thought they deserved the money. Only reason I am giving 2 stars is because at least the guy gave me a small discount after realizing I am very upset. I will never use this company again.

Adrian B.

I needed a drain line snaked between atmospheric river rainstorms ... so I was expecting all such businesses to be busy.

Rooter Hero was quick to take my call and gave me a half hour arrival window only 90 minutes after the time of my call. I was delighted to receive service so quickly. Alas, after waiting nearly an hour after the window had passed to inquire, I was given a new 2 hour window about an hour out. Midway through that window I received a text stating that they were very busy and giving me a new, later 2-hour arrival window and asking that I call if it was not going to work for me. Luckily, I guess, the 3rd time was the charm and technician Edgar Sanchez and his helper showed up and quickly and efficiently snaked the drain of the roots blocking it via a convenient clean-out at their advertised $77 drain clearing special price. Edgar was friendly and professional and so I assured him I'd mention his good service. I have taken one star off this review due to the scheduling snafu I understand that they were busy, but I cannot understand why a 10:30 window has to unexpectedly be moved twice to ultimately be closer to 4 pm if they knew they were busy. As a result, I spent much of the day waiting around for them to show up instead of doing errands I needed to do. Had the schedulers been realistic about their technician's availability & workload, they should've been able to provide a more accurate service window from the start.