Rooter Hero Plumbing

Endtas E.

Called on a Saturday afternoon and arranged an 11AM to 1PM service call for Sunday. No show (thus the 4 star) ...but they did call at around 2PM to arrange a Monday morning make-up at 9AM. Stan was my service tech, arriving on time, and he did a great job snaking the kitchen line and clearing our the problem. Would use again. Ask for Stan!

Sherman M.

I had a major water leak with water going into the street. I called several plumbing companies. Some said much later today or tomorrow. Rooter Hero was very quick in response. Within an hour, they sent Bryan who fixed the problem. I will call Rooter Hero first when I again have a plumbing problem. Hopefully Bryan will the technical who is available to fix the problem.

Clay O.

Exceeded my expectations at every turn...and there were many.

I was not very happy when the cast iron pipes, in my circa 1959 home, picked 6am on a Sunday morning to decide they wanted to finally kick the proverbial bucket. I was even less enraptured by the fact that the guys that I used to remodel my home, and have known for years, were not available. I was desperate to get someone to the house because we had the in-laws visiting and we had raw sewage coming up from the showers and toilets....YIPPPEEEE!!!

So I did what any one would do, I Googled plumbers in Carlsbad and got engaged with the first company that could get to my house. ROOTER HERO.

I was immediately impressed with the response that the call center provided and they had Kenneth Showers at my house in what seemed like minutes. Kenny listened to me explain all of the issues that we had with our plumbing and we have been dealing with this problem for years. He got right to work and we immediately had our first of many problems with my lovely plumbing. I wont go into every problem, but at the end of the day all of the drain lines in our house ended up needing to be replaced and the bill was more than I wanted to contemplate. Kenny did an amazing job working around our personal schedules throughout the entire project and ensured that we had one working bathroom every night, and I know that it was a pain in the butt for him to do each day.

In addition to Kenny, I have to give a TON of kudos to Ben Chanel, Kenny's supervisor. He handled all of the communications with the insurance company and was able to get us 80% of the project cost back because they did such a good job documenting and explaining everything to the insurance adjuster when he came to inspect the work.

In closing, I wanted to add that I have been working in commercial plumbing for years so I have a very hyper-critical eye when it comes to work and ethics and the most impressive part of this whole endeavor, was that when the project was ""done"" and we all realized that there was an error that was made, Kenny stepped up and fixed the issue. I cannot say enough nice things about Rooter Hero as a company, but more importantly I could never thank Kenny and Ben, enough, for their hard work and dedication through what has been a trying and difficult project. They exceed my, extremely high, expectations, and are to be commended for their professionalism and work ethics.

Penelope D.

Every time I call Rooter hero they show up and fix the problem.
Always friendly and helpful.
Today the day before Thanksgiving the toilet backed up AGAIN . it happens about every 6 months because of a bad sewer design.
Today TonyFlores showed up in 98 degree weather and snaked the sewer line and checked to make sure there were no issues with the toilet. He is such a nice guy so pleasant and helpful .I will cal Tony Flores from now on !
Thanks Tony you are awesome!

Katherine N.

Amazing and friendly service! I had a clogged drain that lasted for about a month. Other businesses were overpriced and unreasonable but this one responded immediately and got the job done fast. They sent out Andres. He was on time, gave us a reasonable price, and was able to clear it right away. Very happy with the results.

Estee D.

I had called regarding a clogged bathroom drain. They came the very next day! Tony was my service tech. He was very informative, polite and professional! He showed me before and after, what a difference. I now know what to look for! I would recommend Tony from Rooter Hero Plumbing! Thanks Tony!

Fred F.

Fast forward 6 weeks, the garbage disposer under the sink started to leak. Placed a non-emergency call to Rooter Hero, plumber John was there in 2 hours, did the job in 5 minutes and said ""I will not charge $100 (their hourly minimum fee) for this job"". All he asked for was a handshake. I am very impressed with this company.

Jerry C.

I had a major pipe leak in the crawl space under my house. The catastrophic leak had put 2000 gallons of water under the house, completed soaked the insulation and had wicked into the insulation up into the walls. Rooter Hero responded immediately and repaired the leak. They took out all the ruined insulation, the old copper pipes and installed all new pipes. To minimize the time we were without water they would show up at 7:30am and for two days did not leave until 1:30am. I can't say enough about the work ethic of Filipe and his coworkers. I wish I could give them more than 5 stars.

SubSmarT D.

Tony & Brian are THE BEST. Handled it in less than an hour, from my call to job done!

Eileen D.

These guys truly went above and beyond!! We had a serious problem with roots growing in our pipes and were suddenly unable to use any of our plumbing. It was really bad! They spent several hours trying to get through the roots to at least get us some water flow, but the roots were too thick. They were very upfront and showed us pictures and video of all issues. There is no doubt that we had a serious problem. Unfortunately, the original plumbing was not up to code and allowed the roots to invade. Ben and Mike showed us the materials that were used, and the materials that should have been used which I really appreciated. They were very knowledable, without any type of the ""sales pitch"" stuff they makes it hard to trust contractors. They know their stuff!! They brought out a wonderful crew of guys - Ben, Mike, Mike and Brian. These guys worked their butts off!!! This job could have easlily taken a few days since the front yard needed to be dug up, but they somehow made it happen in one day. And we really appreciated how courteous, professional and considerate that each of their employees were. Just a great company to work with!!!!!!!