Rooter Hero Plumbing

Michelle L.

This company is nothing but an insurance fraud. They came to my house for clogged bathroom drains, ran a camera and decided that I needed to have my bed removed, the bedroom needed to be jack hammered to get to the clog and they wanted to completely restore my cabinets and three feet of my wall. My floor, tile by the way, never had water on it and it certainly never touched the walls. The water did not even back up enough to come out of my two inch shower floor.
They just wanted to bill the hell out of my homeowner's insurance and were adamant that THEY were the ones that talked to my insurance company, not me. They had a sub-contractor (AZ Packout) come and haul my bed away and they put it in storage. Why not in another room in my house?! The whole experience was very sketchy, so I canceled it the same day 11/9/17. But the sub contractor did not want to return my bed. He wanted me to wait until Monday when he found out that I was not going through with the restoration. After many phone calls and a lot of arguing with AZ Packout, who was trying to charge me $400 to return my bed, Rooter Hero said they would eat the bill for that and my bed was returned to me on Saturday, 11/11/17.
Funny thing is, I had another company come out and I did not even have a clog where they said I do. Complete insurance scam. Make sure you look up their ROC#. When I did, it was suspended.
http://www.azroc.gov/forms/details.asp?license=275291

Y T.

Dan was able to resolve a lot of plumbing issues for us. He is professional and a really good plumber. I had a few major issues and the company was able to find a resolution. Plumbing issues are no fun, but Dan is a trustworthy professional.

Brian D.

Bad service. Work by Danny resulted in flooding of my home and follow up by his supervisor Louis resulted in yet another leak from the valve that was installed due to poor workmanship. Finally had someone named Cody show up at my home without anyone advising that they were coming and demanded that I come home to let them in. Worst service I have ever received from anyone in the service industry and resulted in thousands of dollars of damage to my home. Please do NOT do work with these people.

Gina L.

Laundry room & kitchen were backed up, Mario and Josh showed up within 2 hours and had the drains free and clear within 30 minutes! Professional, polite and didn't leave a mess. Thanks for showing up so quickly on a Friday afternoon and getting the job done! I would recommend Rooter Hero again.

Brittani A.

Louie came out to my house after 5 p.m, my whole house was backing up, I was freaking out, but Louie came in and noticed my stress right away. He came in talked me through the process and let me know this was very common. He had my drains running in less than an hour. He showed me on camera my issue, I had roots in the line, he was very nice and very knowledgeable, he explained to me how other customers on fixed income tackle an issue like this, and it happen to work. I appreciate your hard work and your honesty, this company has gained my trust because of guys like him.

B M.

Lousy customer service. They called an hour before 2 hour window when we went out, and didn't leave a message. Wasted two hours waiting for them to call/ show up. When we called at end of window, they gave another 2 hour window from 6:30pm to 8:30 pm. When no one showed up by 7:30, we called and they stated ""something came up and would not be able to come tonight."" Horrible communication, and would not recommend.

Marvin H.

Edit: I am leaving most of original text of the review, but have updated it with additional info.. The manager did reach out to me a couple days later and we had a good discussion. Apparently the guy that was scheduled for my repairs just walked off the job and was not reachable by anyone. As a business owner myself, I can empathize with the situation. I don't blame the business for this, however the manager did acknowledge that if they had better internal communication between teams, they could have rescheduled someone else once they were aware of the problem. In the end, I had another company complete the repairs so I cannot say good or bad about their actual quality of work.

Original:
Had a plumbing repair scheduled for a Thursday afternoon. The technician called me a few hours before hand, he was stuck on another job and asked to reschedule for Sunday afternoon. I said fine, but please keep in touch and confirm beforehand. He said he would. I never heard from him and nobody showed up Sunday afternoon.

The guy did not respond to my texts nor did he answer or return my calls.. so I called the company to find out what was going on. The lady told me I was scheduled for Monday at 3pm.. This was not correct, and when she looked into it, she saw that I was originally scheduled for Sunday and did not know why it had been changed. Also, I was never notified of the change and I would not have been present. But anyway, I was told the technician had already checked out for the day and they did not have anybody else they could send out, and there was nothing they could do. She said she would try to reach the guy and I could work it out with him. But I have received no communication at all, and it's disappointing that the person I spoke to did not seem to have the ability to resolve the situation herself.

This company has wasted 4 hours of my time and 240 miles worth of gas.. 2 round trips (one for the estimate and then today when the work was supposed to be scheduled). Totally failed to deliver.

Mike G.

despite a problem at first, I am a satisfied customer now .Tony T , a supervisor, made everything work out very well.

Sarah H.

My garbage disposal stopped working and they came to check it out very quickly. Another company wouldn't even come out to see the issue but Daniel came out and gave great, honest recommendations. Daniel was speedy and did a great job. I would recommend this company.

Rick B.

Invoice 810019433649 the conversation went something like this (my thoughts or replies in parenthesis).... Technician shows up at my door and asks how he can help... (I would like to have my sewer lines hydro-jetted) Well, we need to snake the line and put a camera down there before we can do that. (I've lived in this house almost 30 years I hydro-jet it every 10 -12 years, how much will cost to do the jetting?). that may be but I won't even give you a quote until we do those two things, you never know if there are broken lines or roots or... (Fair enough, but if that were the case I would be seeing other issues other than a slow drain) well, we still have to do the camera first (how much is the camera) 300$ (just to put a camera down the drain? - no thanks) snake the line 79 bucks, plugs up that night, snake it again (ask for the hydro-jet again and get the same answer - no quote until we do the camera - no thank you) snake it again. A couple of weeks go by and the whole house plugs up again so I say fine bring the camera - guy shows up, snakes the line, runs the camera and proudly says - with a straight face I might add, ""You need to get the line hydro-jetted"". (No, really - gee I had no idea). (And how much is that going to cost?) 3700 dollars! (That is pretty steep, I usually only pay 200 - 300) well I will just do the main line for 2200 (oh yeah, I'll get back to you on that.) I am flabbergasted on how you can charge this much money for half hours of work - that is 7400 dollars an hour....