Rooter Hero Plumbing

Steve F.

Carlos was able to open both slow drains, we are quite pleased. He gave us some advice and pointed out a couple of things to keep an eye on. Thanks!

Michelle V.

We called Rooter Hero to clear a clogged shower drain. Similar story to some of the other reviews, they ""couldn't clear it"", but for $1,400 they could come out with the power flush and get it done. Everything was looking good, but then they somehow went through a pipe with the snake. Now we have dirt coming up in our shower and bath tub, and we're showing in the guest bathroom. They offered to tear out our bathroom floor (tile, concrete, dirt, etc) and fix the pipe for $5,000. We of course would have to replace the tile on our own. The cost quoted was suposedly a $2,000 discount. This has been a terrible experience, and we do not feel this company has taken any resposibility for the damage they created.

Danielle S.

I will return with a full review. I've got reservations but am going to see if they'll make good in the recall visit.

Kelley H.

Took advantage of their $50 flushing/inspection of water heater. Noticed a small leak of water coming out after work. Contacted them to return to fix it. Told they were going to charge me again. When I asked for clarification of the charges for repairing the problem they caused, their customer ""service"" person hung up on me. Bait and switch company. Do not use them.

Charlie G.

Rooter Hero booked my appointment same afternoon and Matthew showed up on time and had my main line fully cleared out in short order. Turned on every faucet in the house and all we heard was a raging torrent going down the pipe into the sewer system. Excellent, friendly, knowledgeable technician. Rooter Hero rocks!

Aaron

Had a shower that was not providing warm water. A competing business wanted to replace the valve behind the wall and charge 1500. Rooters plumber arrived same day and gave a further inspection. They advised that the valve assembly could be replaced without the trouble of ripping into the wall and for half the price.

Repairs done same day. After the plumber left I tried the shower and discovered the water was still cold. I contacted their team and they were apologetic and immediately willing to schedule a follow up appointment.

The following morning I realized that the shower valve controls were flipped, water ran perfectly, and it was user error on my part.

I wanted to share my mistake because some companies will immediately dismiss your claim, but rooter did the right thing and was responsive. Will use their business again in the future.

Douglas P.

I'm completely satisfied!!

I had a service entrance that was poorly installed during the construction of a house I own some 20 years ago. It was our of plumb and square and always bugged me. My next door neighbor unfortunately had his break and create a nice hole and mud puddle and caused an unplanned outage so I decided to do a preventative maintenance event and fix it before mine broke!

Called around and although time was not of the essence Rooter Hero responded quickly (which if I was my neighbor would have been VERY important!). Matt Nussman was the technician and he drove buy called me (I was at the gym) and gave me a honest quote. I gave him permission to proceed and actually passed him as he went to get parts. The initial install used odd duck parts so he needed a couple of items.

He got what he needed and went beyond the call and got me plumb square and SOLID. I don't have to worry about that item especially as this is a rental that my sons family is occupying.

NICE work Matt and friendly as one could be. Again super fair price and I have been in construction for years but to be honest I suck at soldering pipe especially copper that has been in service and is other wise wet. Thanks again and well done.

Tom H.

Called rooter and Rose showed up and got right to it. Had our line cleaned out and going in no time. Very friendly and professional. Highly recommend.

Elodia L.

cleaned my kitchen drain quickly and efficiently, spoke Spanish and let me know how everything worked and what they did so I knew what they were doing. Great service will call again if needed. First time needing my drain cleaned so I can't really compare prices but for how well and quickly they worked it was worth it! and they have a one year warranty.

John M.

Honest and capable.
This is a great review. This is a great review. I hope I have 85 characters now.