Rooter Hero Plumbing & Air

Pat A.

I've been using Rooter Hero the past few years for different plumbing issues. I've always received a quick response, especially from Byron who is a manager at this company. He is really responsive and always goes the extra mile to serve his customers. I recently called him regarding an issue that I had, and he resolved it within one day. He's the perfect example of what a manager is, and he values his customers.

Judy C.

I called them on behalf of my mom, for service on her clogged toilet. They came out under 2 hours of my phone call, and in the time period they said. Elliot and Brian were pleasant and professional upon arrival, and got right to work and fixed the plumbing to our satisfaction. We also had a coupon from a mailer so the cost was reasonable. I would use this company for services again.

Connie M.

These people are scam artists. They went to my 89 year old father's house and claimed he needed a $12,000+ job done to clear a toilet clog. When I said I was getting a second opinion, they put the pressure on claiming his neighbor's apartment needed to be involved and that the neighbor was on a short timeline. They said they were giving him a senior discount. I sent a trusted plumber in for a second opinion and he immediately said he could clear the line and the pipe was stable and holding water. BEWARE. SCAMMERS!!

Gloria J.

Our upstairs shower was leaking behind the wall, which flooded through the downstairs kitchen ceiling. It was raining! Cristian came to our home, on time. He investigated, found the leak, and took photos of the damage as well as the finished product. He explained what happened (a crack in the pipe solder) and what he would need to do to make the repairs and even completed all the work in the same day. Cristian provided OUTSTANDING customer service and left our bath and kitchen clean and tidy. It wasn't cheap but more than worth the value and quality and hopefully lasts another 20 years. I highly recommend Rooter Hero and especially Cristian.

Rachel H.

Called and appointment setter could not verify any pricing. I have a slow drain. Was told a free estimate would be given, but Jeff the supervisor and his young assistant would not give a written estimate. JEFF stated he was already here I could not get a better deal no he would not give me a written estimate. Jeff stated that he had to climb up on the roof to camera and clean the slow drain. I was told $240.00 to camera scope...most plumbers offer that for free. I told him if the total price was over there $77 drain cleaning and it was going to cost over $195. I would like to get three estimates/quotes first. I also asked why climb on the roof when the four year old plumbing has two clean out points in the front yards. He said he could not find them...WTW? I pointed them out as I asked them to leave. Jeff was told I'm the property manager and I live here, he told me to call my father he could negotiate this man to man. If you cant find the clean out service valves that are required, then how good of a plumber are you??? I'm a woman and I found them. Plumbers may have to climb on the roof when the plumbing is totally clogged, but not for a slow drain. $550. was quoted for a hydro flush out as the new pipes are plastic. Be aware! Just because I'm a woman does not mean I use my head to hold my ears apart.

DW N.

Our master dual sink was hopelessly clogged. Called Mike Diamond first, and their technician said it couldn't be cleared w/o a 'cleanout' being installed for $2700.
Our Hero Leo(!) showed up in a couple hours and did it with his snake skills in about 20 mins for 1/10 that price.
When it comes to clogging problems, forget calling the 'zeros' and call the Heros!

Javier B.

Tried replacing a Moen #1222 cartridge on my own using the recommended Moen puller. Unfortunately, it ended up breaking the cartridge in half with the other half stuck in the pipe. Frustrated and at wits end, contacted Rooter Hero and they came promptly the following morning. Giovanni was the tech that helped out and was able to not only remove the embedded broken half but also install the new cartridge. A life saver. Highly recommended and reasonably priced. Thank you Giovanni!!

William P.

This is my second time working with Rooter Hero, kaileb Taylor specifically, and I could not ask for a better experience. Quick response time, personable and very professional. He was able to figure out the issue in no time at all and had it done in time for dinner. Would 100% recommend and refer their service.

J A.

Jeremy came out to inspect our plumbing under our house, and run the rotor snake as a maintenance for our sewer line. He explained everything to us very clearly and provided recommendations. Arrived as scheduled and was very professional. Thank you Jeremy.
Gil

Christina M.

Pomona Rooter Hero, Jeff Cronins Crew.
My water heater was not working. I call Jeff and he sends out Franky, who did an amazing job. He was quick and efficient and so nice and polite.
My water heater is back up and working.

Thanks Franky, Jeff and Rooter Hero.

Always a return customer
Christina