Rooter Hero Plumbing & Air

Bryan G.

After speaking with the business, they sent out a plumber to fix the issue and stood behind their original work which I greatly appreciate.

Thomas G.

What started as an emergency 11pm call at night turned into a huge fiasco. The sewer backed up into our downstairs bathroom. Determined to minimize the damage and get the problem solved I call rooter hero, as they are 24/7. Our initial contact was extremely pleasant, Tommy, the ""contractor"" came off extremely professional, and seemed like he really wanted to help. They charged 400 dollars to scope the pipes to see what the issue was. This makes sense so I authorized it. They determined from their inspection that the sewer clean out was ""broken"". I already knew the clean out was a potential problem as we had just purchased the home. I expected them to unclog the obstruction and be on their way. They advised that they could try and they would be unsuccessful. They recommend that the entire sewer lateral also be replaced because the pipe was broken, and to hydro jet the entire house. I almost signed off on their 25 thousand dollar contract, but my wife opted for a different set of eyes. They tried to push her to sign, to the point of her being completely creeped out and uncomfortable.

They began to work immediately without official authorization and we told them to stop and that we would let them know. They left a hole in our front yard about 5 feet deep and about 2x2 ft wide. Our second opinion determined that it was just the sewer clean out that needed to be replaced as it was the old cast iron style and recommended it be changed to ABS. We told rooter hero that we were not going to proceed with the contract and then they left all of their material and the hole they made in my front yard there. When I asked Tommy If they were going to fill in the hole and pick up their material, his response was ""who's this?"" Keep in mind, this is days after Tommy and I were communicating about the contract. Same phone numbers, so he knew it was me. I would not recommend Rooter Hero to anyone. As the total contract to replace the clean out with the second plumber was only 2700 and some change, plus 170 to scope the pipes. I guess the 400 Rooter Hero charged me was a rip off too.

They are extremely friendly, it's only to gain your trust, while they try to charge tens of thousands of dollars unnecessarily for what should have been a simple repair.
Their salesmen disguised as ""contractors"" exist solely to prey on people who are not inclined to plumbing and how it works.

Again, do not recommend!!!

Steve W.

These gents came out to our establishment (2x) to fix our toilet issues ...... both times our fault. They were both friendly, expedient and knowledgeable about their field. They've definitely SECURED our love of their service.

Scott H.

Prompt, great staff, great professionalism and my Plumbing Works flawlessly now after they did the hydro jet. Would recommend them to anybody. High quality service!

Charlie S.

Boss, Greg tried to sell us 30,000/50,000 in plumbing repairs.
That's why you get second opinions in our case two additional opinions. Google this company before making a mistake!!!!

Pu B.

Scammers , they upsold us on a hydrojet drain clean out and used a camera to try to tell us how dirty our pipes were. the pipes weren't that bad, but they assured us that was the problem and it would fix it. $2,000 later the smell came back and now they are unresponsive. This company won't last much longer. I was reading other reviews and looks like everyone is experiencing the same problems. Up charging and lying about service.

Kelli B.

BEWARE SCAMMERS

This company price gouges and I believe just pulls numbers out of their ass. They quote you one price then halfway through resolving the issue they bump it up again.
They upsold us when using their cameras to a hydroblast jet and OVERCHARGED compared to other companies I called. I never received my receipt or invoice after asking for it over and over. My problem was NOT fixed and I called and asked them to come back to fix the issue. They did not show up. This company scams and preys on people. do not use them.

Becky K.

Our kitchen sink was clogged. After several attempts by my husband, we relented & called Rooter Hero because of their reasonable price. They were great! Clog gone, technician was nice & the price was right.

Bryan R.

Notorious scammers, the Attorney General of CA has recommended their license be revoked. My wife didn't know this and got a bid for over $8,000 from them for a job someone else did for $250.

Carlyn M.

My upstairs shower had been having issues draining water. When I contacted Rooter Hero I was impressed in how quick she got me scheduled. I had told her on their website there was a special price of $77 and she told me that was still honored and that's how much it wld cost unless there was further significant issues besides unclogging the drain in the shower. The technician that came out was Adam, and he was on time as per the agreed upon schedule! He was professional and efficient in inspecting the problem and resolving it! My cost was $77 and no hidden charges or additional fees for coming out to my house so quickly. I was impressed by the customer service, the quality of work, and the timely manner in which it was resloved. I got an email receipt of the work and to my surprise read that there was a 90 day warranty! It made me feel even more satisfied that I made the right decision in contacting them. Thank you Adam and Rooter Hero.