Rooter Hero Plumbing & Air

Brandon G.

I had a great experience with this company. I have old cast iron pipes in my house and the kitchen and bathroom pipes finally gave out and no water was draining when rust broke off inside. They brought out a camera to show me the issues. Gabriel was my tech and he did an awesome job. They gave me a good price and took care of it same day. The job was extensive and required demo-ing out my old pipes and replacing them with ABS into the main under the house. He stayed late and made sure it was done right. They also patched back my drywall under the sink and it looks really good. I will use them again.

Toni D.

Scam. They advertise $77 to snake the drain, as soon as Alejandro looked at it, he said it was a tough one and would cost $250. $250 is about what you would pay, so this is no out of line, but I don't believe they intend that you will only pay their advertised price. It's just to get the business and then they charge what a normal plumber would. Alejandro said he ran 75 foot snake and couldn't fix it and the only option was to do a hydro-scrub at a cost of $2,500. Went with another plumber Joe and Cody from Yolo Plumbing in Woodland. Honest and experienced plumbers. They unclogged our drain at 30 feet.

Ken S.

I thought I posted this last year, but I now realize I did not publish...

Beware of their tag team tactics! If they quote you more than $1,000 to resolve any blocked or slow drainage, get a second opinion. $1600 for hydro jetting/power washing and up to $14k to dig up pipe! I DID NOT sign the agreement to start the job right away! TIP: Consider a mom & pop business and and beware of these larger commercial businesses.

Carla R.

I wish I could post 0 stars or even less.

I rarely write bad reviews because I like to give people the benefit of the doubt. However, I am writing this to warn all other people that are planning on calling them for a HVAC repair. Do not do it.

I can't comment about the workmanship because, well, if you keep reading, you'll see that no work was ever done.

First, I got home on Tuesday after work and AC wasn't working.

I first called the installation company and left a message with an after hours' answering service.

I called a well known company in the area next, but they told me the next availability was July 10th.

Onto the next.

I called Rooter Hero because it popped up in my Google search.

I called; someone answered. He told me they have time tomorrow (Wednesday) at 9 am.

I said great, but isn't there a time window? He told me, no, it opens at 8 but the first appointment starts at 9 to give the technicians time to prepare their trucks for the services. He said the technician would give me a call before coming to my house.

I said great and didn't think anything more of it.

Fast forward to Wednesday morning.

If the appointment was at 9, I was expecting a call around 8:30 or so.

No call, so I decided to call at 9. A lovely person named Carolyn answered and told me it was actually a window of 9 to 11 and apologized that I was told exactly 9.

I told her that I thought it was odd and had explicitly asked if there was a time window when making the appointment.

She apologized again but I asked if she could confirm that I was on the books. She said that I was for 9 to 11 and said the technician would reach out to me before coming.

My fiancé was staying home for this appointment, so I updated him on the time window.

At around 10:45 am, the dispatcher (who I later found out is named Rachel) called to tell me the technician was finishing up his last job and was on his way.

I asked for an ETA, and she said she didn't have one but would have the technician reach out to me.

I waited and waited.

11:45 rolls around and no call, so I call back.

This time, I spoke with a guy named Art.

I explained what happened, and he told me that he would reach out to the technician.

Art puts me hold, and I wait for a minute or two. He finally comes back and tells me the window is 2 to 4.

I tell him woah, that is not what I was told.

He said that they were running behind on a prior job.

I told him, well why was I told an hour ago that they were finishing up the prior job and we're on their way?!

He said he wasn't sure and things can take longer than planned. I said that's fine and understandable, but the fact that NOBODY called me and I have to call (yet again) to be told this was unacceptable.

I told him, quite frankly, I read the reviews on Yelp and saw other people's complaints about not respecting time windows and sometimes not showing up at all. So I asked, so is the technician actually going to show up today?

He told me adamantly yes.

I update my fiancé, and he is understandably upset while he was waiting at home in the heat.

Well the 2 to 4 time window rolls around, and no call.

So at about 3:50 pm, I call again.

This time I talk to a nice person named Oscar. He tells me that he sees all my calls and would reach out to the dispatcher about what was happening.

He tries but didn't get an answer.

He told me that he would take a message and send along to the dispatcher about how upset I was and wanted/needed an update. He was very pleasant. However, he told me he would make note of everything. I told him that if they weren't making it today, it needed to be cancelled.

Still nothing, so I call again at around 4:50 - another hour later.

This time I spoke with Jaguar, and she told me she saw all the notes and how the dispatcher still hasn't called me back so she would reach out to Rachel again.

I waited on hold, and Jaguar came back to tell me that Rachel was on a call but would call me back as soon as she was done. Jaguar also understood how upset and frustrated I was.

I knew their office closes at 5 and services stop at 5, but since they told me they would call, I called again - another hour later at around 5:50.

I didn't get the name of the woman I spoke to, but she apologized and told me there was a technician assigned (Colby) and that he was running late on the prior job. It came out during this call that HVAC is new to them so things are still taking time.

This made more sense.

**I went over the text limit so I posted screenshots of my entire review**

Er R.

Total ripoff.

Called them for drain cleaning for $77. Guy who came attempted once (one go) with an industrial auger and basically said it's not working and suggested some hydro cleaning that costs $2000+. Spent more time talking than actually doing something.

I bought my own auger and spent around half an hour, trying multiple times. I've cleared the clog with a handheld one. Considering asking for a refund since they wasted my time and did not resolve the issue that I was able to resolve on my own.

X B.

Awful business. Stay away. Charges are arbitrary and gouging. Business office is disorganized and harassing. Plenty of other plumbers out there.

Jordi W.

This company is THE ABSOLUTE WORST plumbing company I've ever dealt with. I made the worst mistake of not getting multiple quotes for a problem that started by installing a new toilet. It wasn't flushing correctly. They showed up and said they would need to put a camera down the outside sewer drain. They didn't mention that I would have to pay for this diagnostic process. By the way, I'm a single senior woman. After these preliminary results, the Regional Manager showed up and told me I had a three day option to cancel their services, so I agreed and signed the paperwork with the idea that they would honor my choice to seek other plumbing companies charges. RooterHero determined that all my sewer pipes needed to be replaced for $35,000!!!! Then, when I called the Regional Manager (RM) he told me that I would owe @$9,000 for the diagnostic work they had completed. The RM then said he he had explained all this to me when I signed the 3 day cancellation policy. He showed me his phone with at least 35 jobs for 20K-100K that their company had completed in the last month. I have sent a voicemail and text message to the owner of the company and have not heard back from him yet. This is a a classic bait and switch routine to scare clients into spending vast amounts of money after you have signed their document. NOTHING IS FREE; even though they claim they will come out to determine what the problem is. Don't even consider hiring this plumbing company.

J. G.

I do not recommend this company-- when quoting, they won't break down the numbers and itemize things for you as standard practice, that should be your first red flag. When they did itemize for us, the pricing was outrageous and they lied about the cost of parts. I mean, I realize there's some overhead and extra cost associated but THAT much? I recommend, if anything, to get multiple estimates so you can compare. I can almost guarantee this company will come in as one of the highest.

Kshama R.

Our toilet was backed up, we tried to resolve it on our own and failed. I called the company, very responsive customer service. Eric the technician from the company took care of the problem. The technician was friendly and took time to explain the problem. The $ for fixing the problem was a bit expensive, but considering excellent customer service I would definitely recommend them.

Bernie S.

I'm not happy with the service they charge almost 3000 just for water leaking on my washer . I am on fix income I think they are sky rocket charging clients . For sure I will not recommend them to my friends and family .