Rooter Alert Plumbing Sewer Drains

Nicole S.

Got their $275 hydrojet/camera service on Angie's list. They were out at our house same day and fixed our main line issue that other guys could not seem to fix (and we had already paid them $800 at this point, and they were looking for more). Not to mention these guys fixed it in about 15 minutes and the other plumbers we were working with had been back and forth to our house with no success over the past several DAYS.

I should've just called these guys from the the start and saved myself a lot of trouble.

MB K.

Fantastic experience. Dino and Brett came out and worked on our line for hours. We are new home owners of a 1920s house and the previous owner had let the line go for years which lead to an overflow our first week in. They totally cleared out the line. We got a great deal $275 hydrojet from Angie's List. We will have to do a re-lining and got a great deal on that as well. Hats off to Debbie and her tremendous customer service.

Rose J.

This company was amazing! They were on time and extremely courteous and knowledgeable. I had an issue with a blockage in my kitchen line and the technician they sent Michael was extremely through and made sure to resolve my issue as well as explain what I could do to prevent future back ups from occurring. I have dealt with other companies before but this one was by far the best. They did not try and up sell me on any additional services that were not needed.I even received a phone call from Tom (who stated he was the owner) ensuring that I received excellent service. I highly recommend and would use again.

Robbie D.

Am very happy with the service we had. i called in the morning and had someone come out in the afternoon..Chris and Darrell were on time and very professional. i have recommended them several times.

Alexandria C.

I am extremely pleased with the service from this company! I had an Angie's list deal for $275 hydro jetting my mainline and kitchen clean out with a 3 year warranty. Dino and Dana where punctual, very courteous and extremely thorough in unclogging the kitchen clean out and the mainline. They went above and beyond the call of duty, and didn't quit till the job was done! I got a DVD of the mainline before and after the hydro jetting, and man what a difference! They made a recommendation for relining the pipes because of some cracks, but did not pressure me in any way. I will definitely be recommend them!

Scott M.

I am extremely happy about my experience with Rooter Alert. I had a blockage and my plumber recommended Rooter Alert. I called and received a $375 quote to HydroJet the blockage (which they honored). This covered up to 2 hours of service. Other HydroJet service quoted as much as $1200 and complained about all the problems dealing with the City of Laguna Beach (Rooter Alert had no problems). They came out and cleared the blockage and used a camera to show me that the blockage was cleared and all of the roots had been cut and removed. I had them check another sewer line with the camera and it was clear. Unfortunately, four days later I had a back up in a line that we did not check. I called them and they came back out right away. I had two other plumbers use a camera to check my lines but Rooter Alert was the only one who found out that my backflow valve had broken off. They fixed the new blockage and did not charge me for the second visit. I am EXTREMELY pleased with the service and honesty I received !

The Solution N.

UPDATE #2 05/08/14

Just recieved a call from ""Tom the Owner"" asking if I could 1st, CHANGE MY REVIEW on ANGIE'S LIST, and then 2nd, ASKING if there was anything he could do to make me change my mind.

YES, BE BETTER THE 1st TIME..... AFTER THE FACT is ONE TIME TOO LATE.

He also blamed Angie's List again for the confusion.... oops, if I hadn't called your company prior to purchase, I might have let you get away with it.


Now read the rest of the review and see if you can understand WHY THEY HAVE AS GOOD A REVIEW RATING AS THEY DO.... they cheat by challenging ALL NEGATIVE REVIEWS, and then when that doesn't work, they call 6 months later to ask you to do something against the rules. (the call today)

LYING CHEATING LOW LIFE SCUM.

Should you use them after reading this, and you get what you paid for. Good luck to you and your pipes and your wallet.

For clarification of the below, when I asked to speak to the owner at the time of the initial dispute, I was told that that was not possible.

You need to learn to hire better people, or train them better. Sorry Tom, too little, too late.


~~~
ORIGINAL COMPLAINT - NOW MADE WORSE by the ABOVE ^ ^ ^

I purchased a coupon from Angie's list for a Drain Clean and Video Inspection. I actually spoke to the company the same day, PRIOR TO PURCHASING THE COUPON, and told them my plans to use the coupon in LANCASTER OR PALMDALE.

NO PROBLEM, I was told. I purchased the coupon.

A few weeks later, when I went to use the coupon, they wouldn't honor it, saying that they didn't service that area and to contact Angie's list about the next steps for a refund.

Boo!

~~~

UPDATE #1 the ""Angie's List specialist"" from the company apparently challenged the validity of my complaint. I have since had the review replaced on Angie's List with additional info.

The ""specialist"" Debbie did contact me, but never offered anything to make me happy, she apparently was only trying to do damage control, and apparently she is very good at it, so if you don't see enough negative reviews here, understand that this company has the money to hire a full time EMPLOYEE (not a contractor, I confirmed this with her) to deal with negative reviews AND I'm guessing she also contacts ""happy"" customers to write good reviews, because they seem to be pouring into Angie's list near daily.

Dennis Y. M.

I had an Angie's list $55.00 prepaid voucher for a 1 any drain cleaning. I called on Rooter Alert, who said they'd be out 11:00/12:00 that day. They came at 1:00, no worries. Bingo and Steve, proceeded to check my clogged kitchen sink. Bingo said he had 35 years experience. (Which he said about 10 times!) Lot's of talk and finally said ""well we have to cut stucco and hydro-jet the clogged pipes in order to fix. At $455.00!! They both said this is a bargain we usually charge $750 to $1,000! And by the way, we don't patch up the open stucco. This is a classic bait and switch. They try to wear you down, and in the end you give in because know you just want the drain fixed! 3:00 rolls around and they said we have to leave for another job. My kitchen sink area is a mess! And did I mention they asked for towels, buckets, and a bowl (my wife's Tupperware is now ruined.) Also asked to use a plunger. WTF!!! They just left the mess and said the office will call you. What a joke!! VERY dishonest. Needless to say, I did not use them. I called my usual, rooter who only took 10 minutes and my kitchen sink is running fine.
Please beware of their bait and switch tactics. And don't be taken as I ALMOST was! I will call Angie's list and tell them of my very unpleasant experience.

T C.

Tom and his crew were exceptional. Very knowledgeable/experienced, excellent problem solving, super fast response/execution, very professional, excellent communication/photos/follow-up, great value, etc. Can't say enough good things. They handle major drain line issues: re-lining, bursting, replacement, etc. Do permits, City, subs, etc. 30 years experience, and it shows. Have lots of large equipment to handle any size job/problem. Work well with both commercial and residential/homeowner. Good warranty too. Thanks Tom!!!

L. H.

Had them come out to do a sewage inspection with DVD on Friday. While the ladies who work in the office are really good about answering the phone, and the inspection was inexpensive due to the Angie's List coupon, they are horrible otherwise.

They gave me a window of 9 am - 12 pm, and called the day before to confirm. Noon rolls by and I still hadn't heard from their technician. We call into the office and they say they couldn't locate Omar, and that they would call back in a few minutes to give an update. Fifteen minutes later, we called again just to see what was going on (we were working under a serious time constraint), and they said he would be there in 20 minutes or so. Omar didn't show up until 1:25 PM. He was there for probably no more than 20 minutes max.

So here's where the real NIGHTMARE begins. When he was done, he gave my husband the DVD, said that we needed to hydrojet to clear a blockage and that there was a crack in the pipe that needed to be fixed. Quoted a special Angie's List price of $1,145 in total for those services, but said he would follow up with a quote via email. No email that night. I call the next day, Saturday, and spoke with someone in the office, and she said she would send the quote once she saw Omar. I gave her my email address just to make sure they had it. Next day rolls by, still no email. I followed up, again, on Monday, spoke with another lady, and she said she would email it, and said the problem was that they didn't have my email (!). I gave it to her (again) and emphasized that I needed it that night - ASAP. It's Tuesday (four days after the inspection), and I called again because I still not have received anything. She said Omar was out yesterday, but was in today (didn't bother to mention that when I spoke with her), so said she would send it today. It's 5:30 PM, still nothing.

I've never seen people throw away business like this. We're hiring another company to come out and do the work, and our real estate agent has put them on their do not hire list.