Rooter Alert Plumbing Sewer Drains

Deanna R.

BEWARE! Don't believe what you hear on their advertisement. Hired them to camera a drain and they quoted me a price, came out and of course, discovered more work that was needed and NEVER received my DVD from the original scope. Should have been my RED FLAG. Most of us are not plumbers and you want to trust.

ADVICE! ALWAYS PLEASE take a step back before proceeding with any suggested work unless you have an emergency. Get other bids. I believe we paid too much for the services provided.

Tom talks a good talk and the honesty line of crap is that. This company gave me a quote and before I gave the go ahead they scheduled the work and were showing up at my doorstep the next morning.

In speaking with Tom with my concern, calling the night before to call it off and the morning of because I didn't want to move forward. Tom spoke to me as if I was dam if I do and dam if I don't as he had his guys on the way. He talks the talk and just keeps talking so you don't talk yourself out of doing the work as he doesn't let you get two words in. The field men pushed added work, of course, more money.

I will know now to ALWAYS stand my ground. In addition, they want to charge an additional for a scope of work that was needed, so why not include it in the larger project service with it? I know why, to get more from $$$ your customer.

Mathew S.

Extremely happy with the service technician Mel provided. He cleared the drain, hooked the washer, ensured the washer drained properly and cleaned up after himself. He went above and beyond for my elderly mother and charged the agreed upon price of $90. Another company (crooks) wanted to charge her $700. and tear up her floor. So glad we went with Rooter Alert Plumbing, they are such an honest company!

Corbin S.

Quick scheduling for voucher bought on Angie's List to inspect and jet sewer connection from house to main in street; rescheduled when they had an earlier opening. Guys arrived on time, were professional, clean, efficient, and thorough; they explained what they found and what options I have to deal with it. A+ experience.

Helene R.

I had the incredible good fortune to find Rooter Alert on Angie's List.

From the moment I spoke with Georgina to schedule, I was impressed with their professionalism and diligence to get things done. The first visit was for a concern of what appeared to be mold forming along a side board in a bathroom. I assumed it was a leak, it was not. They did not charge me, stated it was not a plumbing issue, but I needed a mold specialist.

Shortly thereafter, we had some clogged drains and I called for service. They were to arrive on Friday of last week, at a designated time. They called and advised me that their crew was ""stuck on a monster job,"" and would be late. I was unable to have them come later, and instead, they arrived Sunday morning and did a masterful job. Things happen, I would want them to take more time if my call required it. NO problem.

I will now have them return this week to do a major repair which requires digging up part of my lawn and replacing four feet of clay pipe.

I have dealt with a lot of plumbing issues in the past few years, and despite having brand new piping throughout my home, things happen. Now that I have Rooter Alert, I do not worry about a thing. They are magnificent and their pricing is more than fair for the fine work they do.

Thank you Rooter Alert!

Laura W.

I called at 7:30 am to engage services. They told me someone would come between 1 and 4. At 12:38 I received a voice mail saying that the tech who was supposed to come to me was stuck at an all day job. I understand that things happen, but they should have either found ANOTHER tech to do the job later that day OR not accepted the job OR told me earlier in the morning that they would not be coming. I was unable to use plumbing from the night before and was in a TERRIBLE position. This wasn't just ""my sink is draining slow"" or ""I can't use my washing machine."" This was a DIRE situation. VERY unprofessional...I was so disappointed. They have so many great reviews so I am sure that they are quite good at what they do. But if I were you, I would have a backup ready in case they are not able to follow through.

Daniel M.

Don't bother looking for another plumber. These are the best. Responsive, honest, timely, professional. Hard to find a company like this. Highly recommended!

Mark P.

Work performed - Hydro-jetting the lines, relining the main sewer line, and installing a ""Top Hat"" liner at the connection to the city sewer. All in all Rooter Alert did a good job and performed the service that was quoted. They made a point to save one of my plants that needed to be dug up to get to the sewer line. My only complaint was that since the job was completed over several days that they could have communicated their overall project timing & schedule a bit better.

Danny B.

I am absolutely Happy with the outstanding service Rooter Alert Provided for me. I purchased my home 3 years ago and since the day of my purchase I have had issues with the draining system. I have had another plumbing company tell me that I have a broken section of sewer line. I continued to maintain it by having it cleared every 3 months. I finally had enough and sought for a 2nd opinion. I chose Rooter Alert to come out because of all the great reviews I saw of them through different websites and also offers coupons.... wow I must say. They came out and jetted my main line and ran a camera. They showed me with a camera the issues that I had which was build up. They used the hydro jet and removed the build up. After the service they ran the camera again and low and behold there was no break in the line or cracks. Rooter Alert is my hero. And my go to plumber from here on out. Danny the rep that answered my call was the nicest and most informative person, I was freaking out at the time (for good reason i had sewage coming out of my shower) and he calmed me down and kept open communication letting me know the tech was in route. He got a tech out that same day and the rest is history. This company has the consumers best interest in mind and you can see it when the guys come out. No pressure tactics just a plain and simple cost effective solution. Rooter Alert deserves a place in my speed dial. You are my hero!

Jim M.

Your guys were great! Did a great job descaling the cast iron sewer line in our church basement! Saved us from having to dig up and replace the sewer line.
I highly recommend Rooter Alert!!

Pastor Jim Maines

Ryan H.

these dudes cleaned my pipes.

and by cleaned my pipes, i mean cleaned my pipes.

we are a hillside property and have a drain that every two years or so slows down. we have had it blasted many times, over many years as it leads to the main sewer line. what i have heard from all the neighbors, is that they have similar problems and that all their plumbing people have indicated that root clearing is a maintenance issue you actually need to address every year or two. afterall-- roots grow back! (but i know there is some new ""liner"" you can inject in the pipes, to re-line the pipes and seal cracks / root passages).

anyway i got a deal on angie's list from rooter alert for hydro jetting to remove clogs and roots. it was $211. prior to that, i had a quote of literally $1,250 from another plumber i had used -- and trusted. and i still do trust that other plumber BUT... i was having heart palpitations at the thought of spending $1,250 to hydro jet. i know one neighbor had paid $500 with his plumber plumber for jetting, another paid $1,750 with a different plumber. these quotes including my initial $1,250 quote from a third plumber were just so wildly all over the place i decided i had to do more a little more research and digging.

so- that's how i found this deal. rooter alert had quite quite good reviews and so i gave them a try. they had to come out 2x because the first time, the equipment was too big of the pipe we were clearing. they btw have a big rigged out truck that has all the equipment and it is serious stuff! not like a little roto rooter man coming with a snake.

anyway the second time they came with a crew and some smaller equipment. they had scopes, you could see as they stuck it on down the line all the roots and junk in there. and then they bored and bored and bored away at it. they did pull out a few handfuls of gobs of roots. certainly enough of a tangle that they would impede water and whatever else is going down the line.

this was about 6 weeks ago and so far, the line has been FINE! i do believe in a year or two i'll have to get the line cleared again as roots return, but i thought they crews they sent were nice, professional, and serious about getting in and out.

so far, so good... and would definitely recommend.