Rooter Alert Plumbing Sewer Drains

Scott M.

Used them twice for hydrojet of roots growing through main sewer drain and they have been fantastic in terms of service, friendliness and cost. Highly recommended. (And I never do Yelp reviews)...

Sree R.

When I called last Monday to have a problem with my dryer (the gas company told me I needed a plumber to fix it) and a toilet fixed, I was advised that they didn't have any available appointments for a week. So I made an appointment for the following Monday afternoon. After they tried to change the appointment time about 4 times (trying to move it up to a time when I wouldn't be home), Rooter Alert finally showed up about 1.5 hours outside of the appointment window that we had agreed upon. They were here for 5 minutes and didn't fix anything. 1) They told me the toilet needs a new flapper and they ""didn't have one."" and 2) They said they would need to move the dryer to fix it and ""didn't know if the company would let [them] do that."" Instead of calling the company to ask, they asked me if I could move it. When I said I didn't think I was strong enough, they just left. I immediately called Rooter Alert to ask to speak to a supervisor to tell them about this terrible experience and was advised ""I'll leave him a message but I don't know if he's even here right now.""

Nancy J.

Wow. We've lived in a third floor loft in a condo for almost nine years and the plumbing has been a nightmare. The washing machine and dishwasher back up into the kitchen sink and overflow through the ceiling of the unit below. We've had countless plumbers and rotor rooter companies out to snake through the pipes. The problem abates for a few wash loads and comes again until it builds up and we have to call someone else.

This time it was a coupon from Angie's list. When I called to set the appointment with Rooter Alert, they asked some questions and based on my answers made it clear there would be an additional $75 charge depending on access. Still, it was less than I'd paid in the past for no results.

Dino showed up on time, fully equipped, fantastic attitude, and assessed the problem. Indeed he'd need to charge the $75 but made certain I fully understood why. When I agreed, he went to work with his camera and other tools. It took nearly two hours to locate the problem debris and push it into the main drain where it would wash away. I'm convinced it's been clogging the line since the day we moved in. I ran a load of laundry and the dishwasher and fir the first time ever, it didn't sound as if the kitchen sink was going to explode and no water backed up into it.

When he was confident everything was working properly, Dino cleaned up as if he'd never been there.

Finally, I have a go-to plumbing source I can trust. But Dino did such a great job, maybe I'll never get to call them again!

Cindy N.

Thank you Rooter Alert ~ I wish I had an electrical company that I could depend on to provide prompt, quality service for a fair price that you do! It's bad enough when something in your house needs repair, but when you have a people whom you know will take care of the problem and not take advantage of you...it makes it a little easier. I definately recommend Rooter Alert. Thanks again!

Karen W.

this has to be the most professional company I have dealt with in a long time. Prompt, friendly and professional. Would definitely refer them to others.

Mark M.

50 year old house and stinky wet patch of ground near lot line where county sewer lurks - uh oh!
Main problem was steel rod used by landscapers many years ago - was driven through sewer pipe in the backyard. Additional problems discovered: lack of clean out fixture to give the plumbers access, and the saddle connection to county 8"" sewer pipe was degrading. So, we had a clean out installed (lots of hand digging), and replaced the 15' of pipe from the steel rod damage down to and including the county sewer connection (the top of the county sewer pipe was 10' deep). The Rooter Alert people were prompt, skilled, polite, hardworking.

Mike F.

Companies/people like this make giving reviews worthwhile.

I had already reviewed them for a service they did for me on Angies list, but what happened over the weekend just shows how great they are. I wish I could give more than 5 stars.

This past weekend, I woke up to about 4 inches of brown, stinky water in my bathtub. I immediately called them thinking it might have to do with the service they previously performed on my sewer pipe (it wasn't). On top of that stress, I had to leave for the airport in about 2 hours. They said their guy would be there by 9. He showed up on time and got the camera and started checking things. Then I had to leave. I made sure he didn't need to get inside the house and if he was still there when my roommate got back, he could talk to her and she would help. The rest of this story is from what my roommate told me

She got back and he was still there. He told her that it looks like it was the city's line that backed up and since our pipe was the lowest, we got all of the backup coming into our drain. So he called the city and waited for them to get there. When the city got there, in typical city fashion, they said it wasn't their line. But the rooter alert guy (I'm so sorry I don't remember his name, but please tell him what a great job he did) basically told the city (in my mind) ""Ohhh helllll nooooo""....and then went and showed them what was up.

The city guys came back, apologized to my roommate and said it was their line and they would fix it. The fact that he stayed and argued with the city on my/our behalf is amazing to me and not many people would do that, especially with other jobs lined up after mine.

So thank you so much! You guys are amazing!

Tristan S.

These folks fixed our leaky sink with a fair and well done new install (faucet and garbage disposal). Their prices were reasonable and the work was done quickly and with no fuss.

Give them a shot.

J J.

Really great, honest and professional company from top to bottom.
I used them for hydrojetting a while ago, they did the job perfectly, as scheduled, didn't try to sell me anything else than what I ordered. The lady on the phone does a super great job keeping you updated and / or scheduling your services for a convenient time. I recently had another trouble with my main line and it was covered under their 1 year warranty from my previous service, they honored it and did a great job once again.

I will use these guys for any plumbing service without any hesitation. These guys are great.

Shari A.

They worked very hard to clear a drain that a different company couldn't clear. I am very thankful, they saved me from having to break up concrete and replace !
Thank You Rooter Alert.