Ron's A-1 Plumbing

Kenneth A.

I've been using Ron's A-1 Plumbing for years whether it's a plumbing problem or servicing my water filtration system and tankless water heater. Recently, they replaced my tankless with a new unit. It heats up so much faster, saving me water and time. Starting with Ron, the owner, I have consistently found each representative to be polite, knowledgeable, totally professional. And Ron has many 'specialists' that are experts in certain areas. My experiences have always been excellent.

Jim G.

I own a tankless water heater purchased several years ago from Ron's. Annual service visits have been prompt, courteous and thorough. One service call resulted in the need to troubleshoot the unit and resolve a problem. That operation was successfully accomplished immediately with the promise to return if there was a reoccurrence. There have been no such problems. I would highly recommend Ron's for new installations as well as maintenance of existing equipment.

Hollywood S.

Had Ron's install a tankless water water several years ago.....it's performed flawlessly ever since. Several neighbors saw what I did and they too had the tankless water heaters installed. I just had my annual service and everything is fine. Even though I have a water softener, everything water wise develops scales...just look at your shower glass. The service was very professional and on time. Thanks!!

Tracey G.

Careless, irresponsible and inadequate !!

I have had nothing but problems with their shoddy workmanship. Ron is not available whenever there are problems is only available when they want to up-sell you on services.
The technician that has come to my home over the past 2 times is called Milton, he has now caused major damage to my home. He recently responded to a service call about a water leak and then proceeded to dig a trench and replace irrigation pipes he said were causing the leak. Now 2 months later I have discovered that he has not fixed the leak. The pipe is still leaking! I discovered this because floorboards directly above where the leak was coming from are now buckling because of the leak and the moisture underneath.

Sandy B.

I have been a customer of Ron's A1 Plumbing for over ten years- starting out when located on Santa Monica Boulevard in West Hollywood.

Over the years, the service has been responsive and timely. But the last two service calls, especially the last one, leaves me scratching my head.

I had a problem with a brass sprinkler that required replacement. I was detailed in my email along with some close up photos of the valve needing replacement to ensure an exact fit. The first call, I left a message in the morning but no return call. Later that morning I called and talked to Roxy to spell out the problem and told her I would mail photos. Roxy assured me they would address the issue when an email has been received.

The next day no call from Rons A1 Plumbing. I called again and spoke with Roxy who assured me that she would speak with Ron.

No return call the third day.

To make the experience even worse, when Roxy answers the phone, the reception is she did not want to be bothered. Really?

After waiting five days, which was more than reasonable, I went on Angie's list and found a reliable, timely, trustworthy and excellent service to replace the sprinkler valves.

At this point, after a decade of being a customer, it's ""adios.""

Jeff G.

My hot water heater wasn't venting properly. Omer ""inspected"" and gave me a quote of $1200 claiming that he would need to tear open the walls all the way up to the 2nd story of the house. Alternatively, he could install a tank less water heater for $2400 plus but would not need to tear open any walls. The next day, I called a company with integrity and they diagnosed an avocado blocking the vent, which they removed. I saved $1100 at least. Save your time. Save your money. Save your aggravation. One star rating is too high.

JL C.

This is a thank you to Ron's A-1 Plumbing, in response to their stunning customer service.

I have had good service from Ron's in the past (hence two stars) and so called them when our kitchen faucet started leaking. The plumber we've had before (forgotten his name) came out and fixed the problem; in doing so, however, the hot water line got clogged and greatly reduced the water pressure. He fixed this problem as well.

A day or so later, the hot water lost its pressure again. I called Ron's and asked for our previous plumber, since he was already familiar with the problem. A different pair of techs arrived, and as I was trying to explain the problem, the lead tech very seriously said ""well, hot water always has a lower pressure in any faucet, that's just a regular thing."" Without even once yet looking at my faucet.

I looked him dead in the eye and said, ""Um. No."" I knew then that this was going to be a different experience.

So the pair start to mess with my faucet, trying to figure out the problem, and after about 20 minutes they have fixed it. The hot water pressure is strong and fine. They explain to me that there was no blockage, that they had to jury-rig some of the lines to get it to work right, but they can't go any further with it because then they'd have to take apart the faucet. That seemed pretty questionable to me, but the pressure was working so I was fine with it. They left. When I turned on the water about 30 minutes later, the pressure was *worse*, barely a trickle.

I immediately called Ron's back, and asked to schedule the first tech I had worked with, who understood the problem. I had a couple of calls with the scheduler (who was helpful and professional throughout) and finally set a date and time. An hour before that appointment, I received a call from the *owner* (Ron himself?), who told me - even though he has never seen my faucet himself - that the problem was with my faucet and that they would have to take it apart to fix it and they won't do that and the only solution was to get a new faucet so we're not going to come back out to fix your problem. Needless to say, I was stunned.

I have never heard of a plumber who can't take apart a faucet - their first tech had no problem with it. So - back to Angie's List and I found Ford's Plumbing (please see my review.) Their tech, Riley, came out the next day and not only gave me excellent, professional customer service during the free estimate, he also told me exactly what was wrong (a blockage in the faucet cartridge) and how to open the faucet and fix the problem myself (which I did). I have found my new plumber, and that never would have happened if Ron's A-1 Plumbing had carried through with their responsibility and fixed my faucet. So thanks, Ron's A-1 Plumbing! I've got a great new plumber!

Assaf A.

These guys mean business.
Super professionals, knowledgable, accurate and reasonably priced.

Last year I had a tankless water heater issue, they solved it in two hours (two other plumbers recommended replacing the unit...), and it wasn't a brand they normally work with.

Last month we moved, and called them again to replace a water heater for tankless, all I can say is WOW. They take their work as if it was art...

Very inspiring! We will definitely use them again.

D 0.

I have used this company many years ago on a big job, and were so happy with them, but forgot their name, found them on Yelp, and called for a leak, they came within a couple of hours, repaired the leak and charged very reasonable. I will for sure have them in my contacts from now on. they are great.

Rachel U.

This morning, I woke up to a severe leaking in my bathroom. Arrrr so annoying! Had to shut the main valve and wait.
Found those guys on Google, and I held my breath hoping that they will arrive as fast as possible.
7:15am knocking at the door, he showed me the burst pipe and I was thinking its gonna be a while before he'll get the part from the store- what a surprise! He had the part in his van :)
8:00am took a shower, and left my house on schedule! Thank god! And thanks Ron's A1 plumbing!!!