Romans Rooter

Stephanie R.

Roman's Rooter was sent to my house through my insurance (American Home Shield) after we had many issues with the previous plumber they had sent out. We needed service on our garbage disposal and 2 toilets. We made an appointment with Juan, he came on time, called in advance to make sure we were home. Once he arrived, he was wearing a mask (unlike the previous plumber), was very nice and checked everything. He explained what was the issue(s) for each item that needed service and fixed everything (2 leaking toilets and jammed garbage disposal) in less than 30min. He also gave us recommendations to make sure that we won't have issues in the future. Juan was very courteous and very efficient. Highly recommend Juan !

Emilio G.

I had an issue with 3 toilets that were constantly running water, I used Roman Rooter through AHS warranty.

Juan came over and identified the problem. He went above beyond-and fixed the issue I had.

He's professional and timely......Thank you

Ryan D.

Absolutely horrible service. Avoid at all costs. Very unprofessional and unreliable. There is a reason the home warranties recommend companies like these. They are cheap.

Josie S.

We were referred to Roman's by our home warranty company for our leaky water heater. The turn around time as well as the service was great. They explained everything well, and communicated when they would be at our home, which I'm very appreciative of. Our new water heater was just installed and works great so far. Thanks Juan (sorry I don't know the other gentleman who was with him, but thank you)!

Mahesh T.

The owner is unprofessional. American home shield transferred a simple plumbing job to this company and each time I called to check status, this person gave some or other reason and cancelled the request. I was stuck between this vendor and American home shield for over a month.
I wouldn't recommend getting anything done from this vendor.

Will R.

The laziest plumbers I have ever met! First American contracted ROMANS ROOTER to come out and fix a simple drain pipe under the sink that has been leaking. Plumber says its not leaking right at this moment so its fine. He refuse to fix it. Next was the toilet. The two bolts on either side needed to be tightened as the toilet had become a little loose. He stuck a piece of plastic under the toilet and stated job complete. DO NOT ever hire First American home appliance insurance and definitely dont hire these clowns!! My husband is military serving overseas..gone from our kids and I for 2 years, so that shitbags such as these guys can have the freedom and choice to be lazy and incompetent. Thanks so much for fixing nothing ROMANS ROOTER. Thank you for returning the favor of protecting your rights and liberties. You should be really ashamed of yourself.

For all of you with similar issues with First American and companies such as this, I found out that once the plumber goes out to your property, even if he fixes nothing, he gets paid from First American. Thats why the plumbers are closing the claims and not returning...because they dont have to. They actually are supposed to call the insurance and give a description of the problem and get approval from First American but these guys are telling customers that it wont be covered (in their own opinion) with out ever even calling First American to get the approval!! I talked to First American about this and they said that they are contracted with these plumbers so they must protect them. They wouldnt even let me file a complaint against them..thats why this madness continues. I believe that no reputable company wants to work with the First American so they are left to contract with these lazy unprofessional companies such as ROMANS ROOTER. But they learned that they can get paid without doing anything at all! BE WARNED..dont let this happen to you!

Shally H.

They are the worst EVER ! ! Where does the company find these Clowns !! Attitude from the get go ! From saying they have to charge extra because the plumber is tall and has to charge extra because he doesn't fit and has to pull every thing out ( nothing under the kitchen sink ) when I said nope not paying extra . Right away noticed . He didn't seem to want to do the job . Said the faucet was broken on purpose so work would be rejected by Home Warranty. It's been a 8 days since they came to see and yet no report . I called to check status and on last call the man answering was mad , rude and attitude saying I should wait . I'm like it's been more than a week ? He got more upset and now said we broke the faucet on purpose so it won't be covered ! I'm like wow ! From
Review , I guess they are a terrible company ! So don't use them ! Any good reviews are prob them ! Hahahaha Roman Rooters you guys SUCK ! You need to retire !!! Didn't let me post unless I gave them 1 star . They really get negative 5(-5) meaning wayyyyyy Below 0

TeeshyP P.

I would give zero stars if I could. I have a home warranty through AHS and Roman's Rooter was the assigned plumber to come out. I was never contacted yet my status said scheduled. After complaining through AHS I got a text from Juan at Roman's Rooter to schedule a visit. After calling back and leaving a message and sending a text we never heard back. After following up again we finally heard back and scheduled a time for Juan to come out. Juan came out at the end of the day, looked at the sink for about 2 minutes and said he would return the next day to repair.... Only to never return and never be heard from again after several attempt to reach him. I would not recommend Roman's Rooter. I am guessing they are not compensated well for Home Warranty calls because this is the 2nd time I have had this issue with Roman's Rooter after submitting a claim through AHS. I would never use them and AHS has reassigned to a new plumber. I am hoping they end this relationship and stop working with Roman's Rooter because it is making AHS look bad.

Justin P.

Great guy that shows up when he says he will and is very knowledgeable! Also has great recommendations for other great contractors if you need them which we did and they were also great!

Dani M.

This is not a company that you want to use. I, too, was referred by American Home Shield to Roman's Rooter. I never received a call from the company, which is what the contracting company is supposed to do. Juan also did not show up for the initial appointment and did not call to say that he would not be there. When he came to the appointment, he took five minutes to look at the shower manufacturer and claimed that I would have to consult the lifetime warranty. Juan is grossly incompetent. He was unable to articulate the issue with the product. Not to mention that I just purchased the home and do not have any proof of purchase which is required to utilize the ""limited"" lifetime home warranty. I am equally disappointed with Roman's Rooter as I am with American Home Shield. It seems like a racket where American Home Shield contracts with companies that couldn't otherwise get business on account of their poor service and they receive a payout from American Home Shield for continuing to provide bad service. Terrible. Don't walk; run from this company.