Romans Rooter

Andrew B.

After some investigation, I was convinced that my main sewage line was clogged. Roman's Rooter was my assigned contractor from my home warranty company (FAHW) on a Sunday night around 9:30PM. I called Roman's the next day at 9:00AM and they said they could make it out that afternoon, by 6:00PM at the latest. They weren't able to show up until 6:30PM, but they showed me where the clean out was and that it was clogged. They cleaned it out and were only at my house for ~1 hour. After that, everything was back to normal. Really appreciate the generally quick response and fix.

Scott W.

Hi everyone,

I thought I'd drop a kind review for Roman's Rooter and a just ok review for American Home Shield.

I was concerned about Roman's Rooter after reading the Yelp reviews. I can say for me, he and his team did a GREAT job!

We've had AHS for some time now and have found it very useful for routine repairs and issues. Like a microwave that suddenly quit working. $75 dollars gets the repair person there and the final repair completed. When it is something larger, well...... prepare yourself for disappointment in AHS.

I had my water heater go out Thursday. Didn't know till I got home and noticed the garage leaking water. So I log onto the AHS website and submit for a repair. (The contractor they hook you up with has 24 business hours to contact you) That night then emailed and texted me the contractor info.

I called first thing Friday to get an ETA on when to expect the plumber for the repair. Juan answered the phone and asked me for my info and said he'd look it up and call me back. Here is the only bad thing to say about Juan... I had to call him back 3 hours later to get the ETA I was looking for. Wish he would have called me first.

Juan came by at 5:30 pm Friday and assessed the required repair and had to send it to AHS for approval before he could do any work. So another day w/out hot water because AHS and their expeditious way they ""take care of their customers"". ARGH!!!

As a side not I asked Juan about upgrading my tanked water heater to a tankless water heater. He knew exactly what I needed and gave me a GREAT estimate on the spot. I had to wait to hear from AHS before I give him the go-ahead on the repair.

AHS called me back Saturday morning and they were totally underwhelming in their coverage.

Anyway this is really more about Roman's review. We went with the upgraded Tankless water heater and couldn't be happier. He and his helper (didn't get his name but he was nice and proficient) did the job and it was clean and complete. We even had a little water pressure issue that they jumped in and helped solve w/out any additional charges.

Great job Juan! Thank you!

Carina M.

Zero is more appropriate for these scammers. Had a problem with my toilet. When flushed, water would come up high and drain really slow. The flush lever was sticking. I also noticed the base around my toilet has been seeping moisture. Figured it's time to replace the wax ring. (Last replaced was 2008) Called my home warranty, Old Republic Home Protection Co., Inc. They sent these people to fix the problem. They were suppose to call, but I ended up calling them. There were 2 of them. Juan stayed in the van. Antonio came to look at the problem, then proceeded to fix the problem. I watched him most of the time. He applied WD40 on the lever gear. Replaced the stopper that didn't need replacement. I happen to pass by, when I observed him remove and replace the old caulking around the toilet base. And, he didn't even lift the toilet to change the wax ring! After all that, he came up to my husband, and said that the job is done. I was very suspicious throughout the whole process, so I went to the bathroom to flush the toilet. Just as I suspected, the problem wasn't fixed at all! I was boiling by then. I told him that I wasn't going to pay the fee, and for him to leave. He came back with the other guy to look at the situation, but I told them both to leave. Maybe they think all people are gullible! I called Old Republic and demanded they send me another plumber. At first, they weren't believing what I was saying to them. I told them I was mechanically inclined, and I could have fixed the problems myself, but I pay for home insurance. They sent me another plumber, Michael. We looked at the problem. And he fixed the problem.

Chuck S.

If I could give zero stars I would.

If you hire them they won't call back, late for appointments and their skills are poor at best.

Buyer beware. You have been warned.

M S.

We had two experiences with Juan. The first time he came through our home warranty policy because our pipes were clogged. He did a great job.

The second time we called him because the upstairs shower was leading to a bit of leakage downstairs. He didn't even take a close look at it, and just wanted to open up the ceiling downstairs and see. Since we were under time pressure we agreed to opening up the ceiling, but it was useless. Had he taken a closer look at the shower, and how it was built, he would have easily seen that opening the ceiling was not necessary. We ended up with a big hole in our ceiling that we obviously had to take care of ourselves...He was clearly not concerned about that at all, and simply in a hurry to fix things with brute force.

Jillean R.

If it's possible to give no stars I would.
Was given this company through my home warranty to fix a leaky toilet. That was almost three weeks ago...and 3 phone calls later (2 from me, one from home warranty company themselves- said they'd call ""consumer"" back within 30 mins), home warranty finally assigned a new provider. Good thing our house has a second toilet!

Unreliable, non communicative. Don't trust.

Randy B.

Had Juan come to fix my toilet on an AHS call. He was very professional and fixed the problem in under a half hour. Would use them again in a heartbeat!

Tiffany G.

This plumber was sent by American first Home Warranty. He was very unprofessional, unreliable, and was unwilling to do the necessary work to locate and asses the source of a leak that was causing water to enter the downstairs unit. It took over a week to fix an emergency issue because he was so difficult to reach and hard to work with. I was forced to use an outside plumber to determine the issue because this guy was no help! If he gets assigned to you, please request a new plumber because he will tell your insurance whatever he needs to, to get out of doing work! I had 3 other plumbers look at the leak and all of them disagreed with Roman Rooters. Unfortunately I will now have to pay out of pocket for the repairs since he refuses to tell the insurance what is actually going on. He has wasted so much of my time and I hope that you get out of using him before he wastes yours.

Jeff M.

Having an unexpected sewer stoppage is never a pleasant experience. I can imagine that's why there are so many negative reviews, we are never at our best at these times.
When my sewer lines stopped up at 4pm on a Friday I called American Home Shield. Unfortunately Juan had another job booked so he agreed to meet me early Saturday morning. Out of haste I called another rooter service to come out right away. The other service was not very knowledgeable. They snaked the drain, but were unable to reach the stoppage. They could not find any sewer clean outs so they wanted to charge me extra to remove two toilets. They said that they found roots in the line and it would likely be a very expensive repair. Knowing I had Juan Booked, I sent the other company home.
Juan used a boroscope camera to locate the culprit, Ficus tree roots way out at the curb. They worked all weekend digging to locate and replace the damaged pipe and installed drain clean outs. They even had to cut and replace the concrete.

I get what people might say that this isn't a service that will put on little paper booties when they come in your house, but these guys have.many years of experience plumbing and busted their asses in the heat all weekend to resolve my issue for a reasonable price, and for that I am extremely thankfull.

Eric F.

Juan is a fantastic plumber and awesome at customer service. He went above and beyond fixing a major plumbing problem at our house. He is now on speed dial if I need any plumbing issues resolved. Thanks Juan!