Romans Rooter

Nermin E.

Juan and another guy show up to my home to ""fix"" a pipe leak. 3 minutes in, mentioned that they don't know where the leak is coming from, or how deep. Said they need a leak detector, which will cost $200-300, and the job will take $3-5K. I don't know how you can make an estimate if you don't know what the issue is or where is it to begin with. A total scam and I will be ending my warranty with American Home Shield just for sending them.

Sean H.

They got my shower drain unclogged quickly. Juan is personable and knows what he's doing.

Jessica B.

My kitchen faucet had a leak and needed to be repaired asap. Roman's Rooter plumber Juan came in efficiently, timely and professionally. He fixed my faucet in no time and was very friendly. I highly recommend their speedy service! Thank you Roman's Rooter!

Diana C.

This company was referred to us through our home Warrenty company. When they finally showed up too guys were in the bathroom trying to figure out the faucet problem we had, and the third sat in the truck. They did not have many supplies in the truck and could not fix the problem. The guy in the truck had a horrible attitude about my question of the parts needed.
The whole experience has been terrible, and this company should not be a vendor for any home Warrenty company. AHS should remove him

Nina D.

We appreciate their efforts to address a complicated plumbing/leakage issue.

Erica W.

I would give zero stars if possible. I contacted my home warranty company about my garbage disposal not working in 11/14 and was referred to Roman's Rooter. It is now 12/10 with no show from this contractor after several attempts to contact them. I called my warranty company to report them still not showing and to request a new contractor and was told that Roman's Rooter informed them that work was complete and closed! Are you kidding me??! This is a dishonest business and scammers. Based on the reviews, Its not surprising. My home warranty company reported this contractor and hopefully will never do business with them again. If you ever get referred to Roman's Rooter, change immediately.

Mike B.

I wish I could give a 0 star, or a negative 10. This ""company"" is such a legit joke, and American Home Shield (AHS) has me cornered right now as they are mandating that this scam of a company services my home for a burst water heater.

Juan came out to do an estimate but has not input any of the information to AHS, has been ignoring my calls, and I am essentially in a holding pattern waiting for him to do his job and send the information to American Home Shield before they can do anything further.

This is completely unacceptable, my house has been without hot water for 2 days now, and it seems no one at Roman's or AHS gives a crap.

Meg J.

Agree with all the other yelp reviews, worst customer service. Was referred by my home insurance company, they never called me to set up appointment and so I called them. The technician confirmed he'd come in the 4 hr window. Called him right after the window and he said ""hey, I'm coming in 2 hrs""...WTF! Do we just sit around waiting for you to show up at your convenient time?!? And I know things happen but have the decent courtesy to call or when I call, be courteous. I will be calling my home insurance company to give them feedback

Tom S.

They didn't show up in their scheduled window. When I called them to see what the deal was, the technician acted like he didn't have time for me and eventually looked up the work order and told me he could come over later on that day.
No prior communication, no reason why he missed the appointment. If I can't trust a company to show up then I can't trust them to do honest work.
Use someone else.

John K.

Worst customer service ever!! That is sating something. Bad attitude to begin with and the they made up stories on why they wanted to cancel the appt they made!! Crazy!! I finally talked them into keeping the appt and 8 hours later still a no show? So I call and he says he lost cell service and had to turn back?? He was only a mile away and here I ahve been sitting and waiting for eight hours. Very rude on the phone all three time intalked to him. Never use this POS!!!!