Roman Home Services

Dennis B.

The one star is for the price they charge over $500 just to diagnose a problem that took under 30min OUCH will never use them again.

Joe G.

Used Romen electric last year for some plumbing and electrical work the electrical was ok BUT plumbing was a different story .I should of know as soon he walked in this plumber had a Very arrogant attitude .first thing he had is helper plug in is batteries you would think he would ask first no no nothing. I feel the Price of the job was way out of line also he was very unfriendly .

Don O.

I called to schedule an estimate for some residential electric work was speaking to a lady who apparently didn't understand what kind of work I was looking for (i.e., rough in and final). Several times the lady asked me to hold to speak to her boss regarding the work and inquire if they did actually do this type of work. I indicated that the work had to be permitted prior to start. She indicated that they usually permit after completing the work. She again asked me to hold, but apparently didn't realize that I could still hear her! The comments and foul language (including several F-bombs) that she proceeded to bark at her co-worker were uncalled for and unprofessional! Needless to say, after telling her that I had heard what she was saying, I indicated that I no longer needed an estimate from the company. If this unprofessional behavior represents the company, I would NOT recommend them. This was a terrible first impression and they definitely lost my business and any future work.

Syed A.

Updating my previous review, which, mostly, commented that they were expensive. I'm adding incompetent and indifferent to their downsides.

So after my $500 3-foot electrical outlet move and conversion (replacing a stove plug with a dryer plug), the dryer people came back to finish install the dryer. THEY INFORMED ME THAT ROMAN HAD INSTALLED A STOVE/RANGE PLUG AND THEY COULD NOT INSTALL THE DRYER.

I told them this was a dryer install. The new dryer was sitting there, next to the plug install (the Roman electricians even checked it to make sure they had the right amp breaker) with the DRYER plug sitting there. (I should have checked before they left---it never occurred to me that they would install the wrong plug.)

So I called Roman; they admitted no error, and said a electrician would be by in (this was Friday, they said Monday earliest---had been dryerless for a week) two days to ""take a look."" Would not commit to sooner or guarantee no charge for the correction.

So I finally gave up and hired an electrician (from Nelco Electric, I'll do a more positive of them review later) who was out within two hours, changed the plug and properly sleeved the electrical wire to the outlet.

The Nelco electrician, while reluctant to throw his union brothers under the bus, that he, probably, could have done a proper complete install for $250-$300. (He only charged me $200 for the emergency visit.)

So Roman has $500 of my money, for shoddy, incorrect, work, and I'm out $700 for a range to dryer plug conversion.

I highly recommend you avoid this, incompetent, expensive, and indifferent company.

Matt D.

Contacted Roman because my under cabinet lights stopped working. They came out took measurements and provided a quote for LED replacement in April, schedule work to be done in mid May. On the day on the scheduled install after a confirmation email and text, The electrician was 1 1/2 late with no call from electrician or customer service. Showed me the units to be installed and started to remove old ones.

About 30 minutes after she started she told me that she ""didn't take good notes and measured wrong and would need to get new units"". 90 minutes later, so 4 pm for a scheduled 9-12 she was ready to start. But the new units were plug in not hard wired and didn't have the same USB port or light color as I was originally shown. I stopped the work and called customer service. They offered a new appoint with another electrician the next day between 10-2.

On Wednesday at 8am the original electrician called to say she was on the way and now had the right supplies. I said the appointment is 10-2 and I asked for a new electrician. Her response but I'm available now, and I'm the best one to do the job.

I called the office and talked to a ""supervisor"", recounted the whole thing and got ""I don't have the history or the details but there are three options take the original electrician now ; wait 13 days for ""my best"" electrician ; part ways here. To make it worse they email mail me an invoice for the work that was NEVER done and they took my old transformer.

I guess what they show in their commercials is not what you get in reality. Should have checked here first 2 1/2 stars is generous.

Maggie H.

Should be more upfront about the costs. I was told $49 for travel and evaluation. Then I was told a diagnostic of $100 from the technician. I asked very directly on the phone and was told $49 and then I'd be told how much to fix the problem. I will not use or recommend again. The technician was very nice. Problem was a $7 switch and they wanted $227 to fix - I said no.

Adam K.

2nd Update: more than a week later and still no return phone call. They have my money and obviuy that was their one y concern. This shows they absolutely do not care about their customer's experience OR their employee's conduct.

UPDATE: I called them before posting this. They still have not called back. We will not be using them ever again.

Doug from Roman electric came to our home today. He was very condescending, rude and extremely unpleasant to do business with. He fixed our problem, but I can't recommend them based on how poorly we were treated.

Steve M.

I am currently selling my home, during the inspection knob and tube wiring was discovered. The buyer had Roman come out to estimate the job. Now I understand that with a job like this, unexpected expenses happen however when the electrician arrived(the same guy that estimated) he took a walk around the home and decided that the cost is now doubled. This took the 10,000$ job to 21,300. With that being said how does one mis that much upon the estimate? None of the extra findings were concealed in any way. I feel that the guy roped me into a situation where I was at his mercy to pay the huge price tag due to my predicament with selling the home. On top of that the first words out of his mouth when greeting me was WHO IS PAYING FOR THIS! Super unprofessional. This may be an isolated a-hole within the company but maybe they need to vet their employees better.

Steve G.

We used Roman Electric years ago for some work installing ceiling fans. The experience was overall great. The end result was top-notch.

Taking the time to write a review now that we've used them again recently. This past Sunday, our sewer drain started backing up. That's never something that gives you the warm fuzzies. Even though it went back down soon after, we didn't feel safe using any water thereafter so we called for emergency plumbing service.

Went with Roman given overall high reviews on multiple social media outlets (Yelp being the exception with a lower star rating overall!). Got a call back in less than an hour. An hour after that, a gentleman named Steve came to deal with the problem.

Roman couldn't have been clearer up front that just coming out on a Sunday has the high ""emergency"" rate. On a couple occasions they made sure we clearly understood that. But we needed the work done ASAP.

Steve took care of the problem within an hour or so, and was very explanatory the whole time. Overall, he thoroughly cleaned out the drain and pipes.

We're having him come back in a couple weeks to replace our old leaky stone sink in the basement.

Overall, great experience and we'll continue to use them!

Sean P F.

Never showed up for appointment. Called 3 hours after they were due to show up and told me someone would call to reschedule. I never received a call to reschedule. When I called them myself to ask about it they acted like I had cancelled the appointment.