Rodenhiser Plumbing, Heating, A/C & Electric

Nick L.

I want a WiFi device (FJ-IR-WIFI-1NA) for my Fujitsu Halcyon ductless mini-split system. It's a relatively new product from Fujitsu.

I was referred to Rodenhiser by another company. I understand that Rodenhiser couldn't sell me the device by phone / Internet (they don't sell parts, fine), but ""because we don't discuss pricing over the phone"" they couldn't even tell me how much they would charge for the device. They would charge $95 to come out and ""diagnose"" (even though my Fujitsu system is running fine), and tell me how much they were going to charge for the device. While they would apply the $95 to the price if I bought the device, they would keep the $95 if I decided their price was too high or I bought the device from someone else.

Kevin L.

No show.
I took a day off to wait at home since they gave me 1-4pm window and I work fra away from home. At 3pm, I called them to see when should I expect to see the technician, I was told ""you know your appointment is 1-4pm, don't you"", ok I called again at 4:30pm, I was told ""we are very busy and I don't think we can make it today"". No kidding, after wasting a vacation day!!!

I saw that I'm not the first person who has this experience. Yes I would give it a no star if that option is available.

Shelly S.

Total no shows - twice!!!!! I'd give no stars if that were an option.

We called to have a heating system check. Granted, it was no emergency but I still had to make a appointment, take off work, and sit around for half a day on two separate occasions to wait for them to show up, which they didn't.

The first time, they called 20 minutes after the time frame they gave me expired (10-1) to tell me that the tech was running late due to emergencies. They weren't exactly sure when I could expect him, so I offered to reschedule since I couldn't wait at home the rest of the day. Stuff happens, right?

Well, the second time, I called them a half hour before the appointment window (1-4) expired, only to be told again that they had emergencies and couldn't make it that day and that I'd need to reschedule.

If your techs are running that far behind schedule and can't make it that day, why wouldn't you contact your customers earlier on to let them know? I guess 8 hours of my life and my pay doesn't matter much to you.

And no, I won't be rescheduling that appointment again.

Will R.

This review is solely based on the recent quote I got from Ryan. He seems very knowledgable and has a great sense of construction. His customer service skills are outstanding and it was a pleasure meeting him. The only reason I did not give him a perfect rating was because he is extremely expensive. Outbidded my two other bidders by almost 8 thousand dollars; although I'm sure this company would have done a fantastic job. Oh yea by the way, the equipment brand they use is really good so I guess that has to be taken into consideration.

Rebekka M.

Rodenhiser is AWESOME!

I have had them come out three times.

Once when my kitchen sink exploded. I needed a new one and since I was selling the place, I didn't want to spend a lot. The tech was VERY helpful, and I feel bad I can't remember his name. He gave me his phone and we scrolled thru the options they could give me. He answered all my questions, and even found out measurements that weren't in the online description for me. He gave me the option of finding my own sink somewhere, for probably cheaper, but I really didn't have the time. They came back, installed it and done!

The second time, my pipes froze. But I didn't know it. I kept my house heated enough to keep this from happening, or so I thought. I only had to pay for the service fee, about $95, which is a LOT cheaper than other places, AND he gave me quite a lesson on what to do to keep the pipes from freezing, and keep my furnace from dying. VERY KNOWLEDGABLE, and very eager to teach. Same tech, so double mad I can't remember his name. He was great!

The last time they came out, I needed some cleaning done on my HVAC for the new owners. Rodenhiser was booked till after my closing, so I had to use another company. BIG MISTAKE. I won't go into the hellish NIGHTMARE this other company put me thru, I'd rather talk about how AWESOME Rodenhiser is. The other company ended up saying there was a gas leak. But they wouldn't fix it on that call. I needed to make a new appointment some other day. I'm smelling scam. Now to any SANE person, a gas leak needs immediate attention. I called Rodenhiser and they wanted to come out THAT DAY, even though they were booked solid. They came, they saw, they confirmed there is NO GAS LEAK. Thanks for saving my butt on that one Rodenhiser!

I love Rodenhiser. Highly recommend them to anyone.

Robert M.

very disappointed that they advertise 24 hour electrical service on yelp ad as well as the company website. Will not be using them again!!

W C.

I would not call this company again.To replace a flex pipe that connect to gas stove, this company was going to charge 379.99$ (just for the labor, and I was told this is their standard rate for replacing a fex pipe. I provided the new flex pipe). It was not an emergency, and the appointment was after 3 days when I called.Another company quoted 200$ including the material. Since the house rented to a tenant, and had already waited for a few days to get it replaced, and I felt like being blackmailed. Remember a completely new gas stove costs about 500$. I would not call this company again. Ridiculous.

Jim T.

Prices are absolutely obscene. Middle of winter and one of my rentals needs a new part for thermostat on boiler. Quotes me 1300.00 for work and I ask him how long is it gonna take 3-4 hours WHOAAA!! There way of operating is they dont have a set price by the hour they bill what the owner has in their books by each job. Totally overated and would never use them again

David R.

I had contacted Rodenhiser to come out and unhook an old Gas stove and hook up a new stove. mind you he was here for roughly 1 hour. The only additional work he had to do was change the old valve located behind my stove with a new one which took 5 minutes and then hook up the new stove. To change the valve he unscrewed the old one applied gunk around the pipe for the new one and than screwed it on.
I was totally shocked at the charges $628.12 minus a $50 dollar coupon Really! Wow! He had absolutely no work breakdown as to why I was charged so much. Just a flat rate he said. That I've never heard of before.

The Tech was nice but not at this price.
I will never ever use them again and I will never say a good word to many of my friends about them either. Word of mouth is powerful.

Eric T.

Don't call anyone else. If these guys will come to your house, hire them. Anyone saying they are expensive does not realize the quality of work , professionalism and customer service that they are getting when you hire Rodenhiser.