Rodenhiser Plumbing, Heating, A/C & Electric

Carol L.

I would choose no star because they are not even ""Not good"".

6 months later I am still waiting for this project to be finished. Initial work order is dated 8/19/2020 and my latest request is on 1/4/2021, The problems began with no contact information on the invoice, and went downhill from there. It took repeated calls to find out when they were to come to do the work. After coming to review the work requested, a 2 month delay was due to waiting for shower doors. When the doors came, they were for a tub, not a shower. The plumber did not order the correct doors, which he didn't realize until the tub was removed and the shower components were installed. He should have known the difference between a tub and shower door!

The shower was installed but was left with duct tape all around the edges since it did not fit flush with the walls. The shower came in 4 pieces, three side walls and a floor. There are gaps where the side walls should fit together so water may be leaking into the wall and subfloor. This was a temporary measure (in November, it is now January) so I could use the shower while waiting for the correct shower doors. I requested a service manager to come look at the work done because the gaps in the walls could be leaking. He came and agreed there was a problem with the installation so far and promised to fix it to my satisfaction. That was a month ago. Service appointments that were scheduled were postponed. It is now January and I still have duct tape holding my shower to the walls and no doors.

One of the other issues I have had with this company is communication. They did not return calls at the start of the project, I had no idea why I was waiting for months to get the project done - they were waiting for the doors to come in. It would have been helpful if I was told that. Communication has not improved. I have been waiting through the holidays for a date for service, only received postponements. My final call was today, requesting/demanding service that should have been completed months ago, and done correctly the first time.

I would not hire these people again for anything.

Vikki G.

Do not call these people. Tech was fine but standard purge was 420$. Yup a 50 dollar usual standard procedure. I usually go somewhere else and they weren't available because if booking. Never go here again......

Barry B.

Service guy showed up and I had to ask him to wear a mask. While he was competent and knowledgeable, his estimate for a new steam boiler was $13K to $16K. That seemed very high to me so I got two additional estimates, and got the boiler replacement done professionally and in a short amount of time by another hearing contractor. Had I just accepted Rodenhiser's estimate and let them do the job it would have cost me AT LEAST an addition $5K. SHAME ON YOU RODENHISER!!!!

Joyce G.

The Rodenhiser team, which included electricians as well as HVAC installers, were on time and respectful of my home. They communicated with me about the project throughout the 2.5 days they were in my house. Our project was updating our electrical service from 100 to 200 and also installing a split AC system. Our home is nearly 200 years old, so the space is challenging, but the team kept me in the loop on progress as well as any hiccups. Since I was working from home, and the project involved the power getting shut off for extended times, I appreciated that the team communicated with me regularly about what to expect. The team cleaned up everything--not even a coffee cup left behind. All in all one of the easiest experiences I have had with contractors.

Hannah B.

Andy Rodenhiser takes pride in his business and is willing to go out of his way to make that clear to his customers. We had an unfortunate experience with a single employee from Rodenhiser and initially posted a factual account of what happened in a review. Andy, the owner of the company called me the next day on his personal time and offered to make the situation right at no cost to us. From that point on our experience with Rodenhiser has been nothing but positive. From scheduling to the install itself, we have been pleased to see their professionalism and expertise in action. It's refreshing to see a company of their size show sincere concern for the custom experience. Ultimately, we have been impressed by their integrity and would welcome the opportunity to work with them again.

Kenneth C.

Very bad experience with Rodenhiser.
A little bit more than a year ago, my furnace didn't work. I called Rodenhiser for help. On 10/8/2019. the technician, Tim, came. He said I need to get a few new parts which cost me more than $2,000. He suggested me to join a year maintenance plan at $180 to get discount on the fixing. I did.
Before he left (the fixing have to wait for a few more days for the new parts), he reminded me to mark down on my calendar for the free routine maintenance plan next year before the plan expired.
About 2 months ago, I called Rodenhiser as Tim recommended. On the phone, the agent scheduled 10/6/2020 service and agreed it's free.
On 10/2/2020, another agent called me offering me a discount to reschedule the service to a later day. But, after knowing that I've to use my free service before it expired, the schedule was kept.
On 10/6/2020, the technician, Steve, came. Before he started, he confirmed it's free to me.
At the end, he suggested me to replace the Control Board and the Power Storage Device at $1,079.40 (the furnace is still working well today); plus joined another year of plan at $180.
I said, I needed to think about it.
There were total 4 people from Rodenhiser confirmed the service was within the plan.
About ten days later, I got a letter asking me to pay $189 for the10/6 service.
I disagreed and had a phone call with the service manager. We didn't have an agreement.
Today, 10/30/2020, I received a letter pushing to pay $189; otherwise they would escalate my account to collections.
I'm ready to hire a lawyer to fight for the principle with Rodenhiser.

Frank R.

Well they charged me $320.00 to replace the flush valve in the toliet.
And they wanted $16,000 to replace my furnace when hellen's fuel quoted me about $8,000
why so much.
shop around for prices thats for sure.

Jeff H.

We selected Rodenheiser to install a 5 head Mitsubishi air/heat/fan system. The crew was nothing short of amazing. Dylan the crew leader was knowledgeable, respectful, thorough and terrific. You can actually feel and see the teamwork as the job progressed. They installed carpets at the front door to clean boots, all wore masks and distanced, cleaned up after themselves! and more.
We couldn't be happier with the install team.
Also had a great experience with Ross who came out, spec'd the system, managed the quote and oversaw all details. Amazing. These guys are PROS!
The difference in how they approached the system design and had all the details worked out made the other folks we talked to look like beginners. These guys have dedicated teams that install MITS and are the largest (and best I think) in that business. If you are thinking about doing a MITS Spilts system, talk to Rodenheiser. btw: our house is an old house and Mits fit in great!

Michael P.

I called Rodenhiser out of the blue when my furnace didn't start up this season. A technician came out the next day, and with my furnace being 50 years old decided it was time to replace it. Rick, who has been with the company for 30 years, came out a few days later and gave me an estimate. Lacking heat, Rodenhiser worked with me to have the new furnace installed within a week. The crew worked for 2 full days installing the new gas furnace (combined with water heater) and piping. They also connected me with the state program that offers a $2500 rebate for saving energy. Everyone I interacted with at Rodenhiser was courteous, professional, and trustworthy. I can't recommend them highly enough.

Sue C.

Had a great experience from scheduling to quote to installation to follow up. They were very well informed and knowledgeable, proactive about offering information/quickly assessing our needs and sharing thoughts on options, and were responsive and professional throughout. A bit more expensive than other bids but offered more and We felt more confident about the product and the work Rodenhiser would do to set us up well for the long term. Got 4 references from/on them, and a separate unofficial one, all glowing. Installation was 3 weeks ago, so far all good!