ROD Plumbing

Sheri M.

I am sure ROD Plumbing is good at small plumbing repairs. I hired them to replace the sewer line from my house to the city (approx 10 feet).
They started the job on MAY 4th.
They failed inspection a number of times.
We were not told when we were on test.
We were not told when we finally passed inspection.
I had to call or text for updates when we noticed nothing happening for days or when we found our pipes backing up because no one took them off test at the end of the inspection. When I asked questions, Diana usually got back to me, sometimes not. Only once (on May 5th) did Diana reach out to me with an update.

They finally passed inspection and backfilled on the 24th OF MAY.
When they backfilled, they filled the ditch at the street. When I expressed my concern, Gustavo said "it's just dirt, it will probably wash down the road".

Gustavo came to the door to collect payment after he told me to not worry about the ditch. At that time I was informed that a credit card fee would apply. Mind you, I had paid them $450 on April 12th to clear and scope the line. No fee was assessed then. I don't mind the fee HAD THEY TOLD ME, but they did not. When I contacted the office, Diana said they charge it for large jobs as they work with a lot on developers. I am not a developer. I should have been informed. She finally agreed to reverse the charge if I drove to Hutto to get a bank check and send it for payment as, with Zelle, Venmo, Bill pay, etc., I haven't had physical checks in ages. This was a very disappointing ending to a very disappointing experience.

Three weeks into my "4 day" job...I am just happy it is over. Two stars as they did eventually finish the job. The reviews are great for minor plumbing fixes. I think this was just too much for them. As it is, I wouldn't even call them for a clogged p-trap.

Carl K.

I called ROD Plumbing to handle a leak in my tankless water heater. Angel scheduled a repair quickly (he was responsive even on the weekend). Erik did the repair - he arrived early (but called first), he fixed everything quickly and professionally. I felt as though he really knows what he's doing. He made sure to clean everything up, wipe down the pipes to check that nothing else was leaking, and made sure I knew how to run everything myself before he left. My experience with ROD Plumbing was outstanding, and I recommend them without reservation.

Randy K.

Angel is professional and honest. He did a great job unclogging and flushing hard-water deposits out of water heater and a tough shower repair when another plumber was unable to fix. Years of experience pay off. Thank you.

Matt R.

I had an awesome experience with Gustavo at Rod Plumbing. I had sewage backing up into my bathtubs on a Saturday near the holidays, and he was able to come out the same morning and diganose the issue. It ended up being a repair that required additional tools and parts, and so he came back first thing the next business day and spent the morning resolving the issue. I am very happy with the quick turnaround and great service. Would definitely recommend to anyone looking for plumbing services!

Giselle C.

Angel and his team were punctual and very professional. They did everything in a timely matter and also wore masks which made my family feel safe during this covid pandemic. I would 100% recommend to anyone looking for any plumbing needs.

James Y.

Gustavo with Rod Plumbing was great.

We had two other plumbers check out the issue but Gustavo was the only one to actually diagnose and fix it. Gustavo was courteous, professional, wore a mask at all times, responsive, and gave us a good rate for the work. Fantastic experience all around!

Andrew K.

Angle and the crew are great at what they do. As a plumber myself I run into certain types of jobs that are going to take more man power than I can offer. I care alot about how my customers are treated. Every customer I have referred this company to always has a glowing review. There is no job this company can't take on I have referred him for new construction, commercial kitchen work, jetter services, and foundation repair. You will not be disappointed if you hire these guys they know their plumbing in and out!

lea c.

Angel does great work. He wore a face mask, gloves and boot covers for safety during covid-19.
He came twice and made great plumbing suggestions. He fixed our tub handles, kitchen sink faucet and garbage disposal.
Very reasonable and good communication.

HB M.

I got a call from my renter saying that there was a leak under the kitchen sink. He sent a picture of the leak that looked like it was coming from the disposal.
Since our home warranty company doesn't work on disposals, I called ROD on the recommendation of a neighbor. Good choice! They came the next day, 4 hour window with a 30 minute arrival call. They were prompt, pleasant, diagnosed and quickly fixed the problem. Techs were also wearing PPE, including booties, and practiced social distancing.
I was Very impressed with ROD Plumbing, from Angel, the owner, to the techs, their knowledge and professionalism.
I will DEFINITELY call them again!

Max A.

Angel responded to my request VERY quickly to take care of some slow drainage issues... He arrived with a smile on his face, fixed the problems quickly, all while being respectful and courteous. HIGHLY RECOMMENDED if you have any plumbing needs in Austin.