Rock Plumbing, Heating & Air Conditioning

Logan W.

We were having trouble with our water heater, so we asked Rock for help! Not only did Josh help us understand what went wrong with our tankless, but he fixed it AND gave us advice for maintenance as homeowners in the future. By far one of the best experiences we've had with repairs/maintenance in general, we will be recommending these guys to everyone. Josh, you're awesome.

Connie M.

Complete HVAC replacement and switched to a tankless water heater. From start to finish, every step of the way, each team member did excellent work. When they hit a snag (as does happen) they knew where to turn for guidance and support. The team persevered until all systems function properly. Very impressed with their positive, respectful attitudes toward us and each other. Good work is worth the expense!

David M.

I wish I would have read the reviews before calling these guys to service my hvac. Charged 99 just to come look at it and then tried to sell me on 1600 hvac cleaning were they take apart my hvac and ""power wash it at a car wash"". These guys are just making money doing nothing.

Robert D.

I called to have my toilet replaced. I was charged a $99 service fee for the tech to use an iPad for 5 minutes and show me a $1300 toilet replacement quote. I wouldn't use these guys.

Joanna C.

Mark C came stat PDQ but i got the toy out cuz he couldnt get his hand in. We Danes connected. Good service!

Lisa B.

I was not impressed with Rock! Prices were outrageous and I felt that their on the site staff talked down to me! They came up with lots of additional issues that needed repairs and complained about the quality of the work of my previous plumber.
I'm very sorry for this negative review. The company quickly showed up for my repairs with no issues.
I am older and felt I was ripped off on the crazy high prices.

Sally F.

We had a great experience with Thomas coming out to complete a diagnostic on our furnace! He was extremely knowledgeable, patient with our MILLIONS of questions, talked us thru options, etc. We were beating ourselves up about letting the furnace get to that point, and he actually made us feel a lot better and explained how some elements we had no way of knowing about/most homeowner's don't know about. He was also able to come out a full three days sooner than our appointment! We loved working with Thomas and Rock HVAC!!

John N.

Our 5 year old Bryant furnace stopped working on Christmas day. We had Thomas, the service rep from Rock plumbing come out to perform a diagnostic ($99) to see if our furnace could be repaired. After the diagnostic, we were told that the motor was shot and needed to be replaced for approximately $1,600 but they couldn't guarantee that the furnace would work. Thomas also stated that the furnace would only be good for 1 or 2 years even if they replaced the motor and ultimately recommended that we replace our furnace. They brought in their sales rep, Rob that evening who quoted us $8,100 to $12,300 depending on the model and also tried selling us the annual maintenance. We thought the pricing was a bit high so we decided to get second quote. To our surprise, the specialist who we brought in to quote us for a new furnace, ended up fixing our motor. He got our furnace running in an hour and charged us $120.00. Crazy. I am writing this review because there are people like myself who do not know much about HVACs and trust professionals to provide sound advice. We were lucky in this instance but I am sure there are others that aren't. We were so close to buying a new furnace based on their recommendation. Get a second opinion.

Carm F.

Declan came out to our place today and did a thorough repair of a couple of items on our 18 year old furnace. Rock Plumbing always sends knowledgable
repair people to complete the work that's needed.

David Richard S.

Thanks for helping and responding with respectful and courteous agents and maintenance individuals. The team is always knowledgeable and have sensible ideas about projects. They communicate and share concerns well.
For pricing, there are often more than one option which makes it convenient in the case of emergency situations.