Robert Wood Plumbing

Cura H.

This company was contracted through our home warranty
They came out to fix our garbage disposal and a shower handle
Called ahead of time to let us know they were on their way, arrived on time and fixed the issues, friendly and informative

Steph S.

They showed up on time, even a few minutes early. They were very, worked hard and did a really good job! I am very pleased!

Aran S.

Robert, owner just left my house and I would really like to take the time to thank him for his very professional work. Robert was contracted through my home warranty so some times those contractors can be a little undependable. NOT this company! Robert took under 15 min to diagnose the problem that the prior company for some reason got totally wrong. He called me less then an hour later to say he had just ordered the part and it would come in on Wednesday afternoon, installing it first thing Thursday morning. It's Thursday morning and left 20 min ago with being here less then 30 min. Everything works perfectly, no more leak! Robert and his crew are very competent and again, professional folks . I will only be using Robert Wood Plumbing from now on! THANKS ROBERT!

Aran Shelly, North Tustin

David F.

Robert Wood Plumbing... these guys are my freaking heroes.

Here's the whole story...

FAHW warranty claim placed 6/7/21. Received a call promptly for an appointment and only didn't schedule for the following day due to my son's graduation.

After FAHW sent out a plumber (Rooter Alert 6/9/21) that came with almost no supplies, didn't identify themselves and did nothing to try to fix our clog/slow drain I was told they'd have to come back the following day with a longer snake to fix the problem. I was told I'd receive a call in about 1/2 hour to reschedule...no problem right?

After coming back to the door 2 more times I'm told ""they"" want him to run a camera down the line to try to determine where the problem is for when they come back... no problem right? At some point they leave and never say anything (whatever).

No call back... at all... from anybody.

6/10/21 I check my claim status on FAHW.com. Claim is listed as closed. WTF? I call FAHW and am told they closed the claim because we have no main line clean out. Remaining calm I explain that we've had FAHW for 16 years since we've owned this house. The majority of the claims are plumbing stoppages and the plumbers always clear the issue with a 100 ft snake. I'm placed on forever hold and finally told they will call me back shortly after they review my claim history... no problem RIGHT?

6/11/21 After not receiving a call back from FAHW, I call Navi on Friday afternoon. I speak with Jose. Re-explain the whole situation... forever hold. Advised I will receive a call back either Saturday (yeah right) or Monday at the latest and that the matter would be escalated to management). NO PROBLEM RIGHT?

6/14/21 Monday late afternoon rolls around and no call back. I call FAHW and less calmly re-explain the whole situation. This is the 3rd person I've spoken to who seems to have no idea that I've called previously and received no call back. She seems to want to go back to the beginning where she tells me the claim is closed and denied. I'm having none of that. Long story not so short, after I ask to speak with a manager (who is conveniently unavailable) the case finally gets resigned to Abe Plumbing for a second opinion. Right at the end of the day I get a call from the new contractor to schedule my appointment for 6/22/21. ARE YOU FREAKING KIDDING ME...OVER 1 WEEK AWAY. Reluctantly I make the appointment.

6/16/21 My wife calls FAHW and apparently gets somebody infinitely more helpful than anybody I've spoken to. She texts me to let me know it's reassigned to our current heroes Robert Wood Plumbing for sometime between 1pm-2pm Thursday 6/17/21.

I receive a confirmation call Wednesday evening and guess what?

6/17/21 Plumber arrived (on time) at about 1:15pm, took a look at everything, was gone by 2:15pm with the drains cleared (fastest work from any prior contractor). They will get back to me with separate quotes for additional non-warranty work. AWESOME JOB... THANK YOU! THANK YOU! THANK YOU! we can do dishes and laundry again. Woohoo!

Don H.

This is the second time I used Robert Wood Plumbing. The first time was for a sewer clog at a rental. Another company had come out before and told me all the sewer lines needed to be replaced for big bucks. I called Robert for a second opinion. He quickly found the problem , tree roots at a coupling, and was on it the next day replacing the coupling for a very reasonable price.

This time it was an under ground water leak issue at my home. He sent Chris out who politely listened to my story and explained my options. Once we agreed on the best course of action, he gave me a very reasonable quote.

Although I originally used Robert for a second opinion, he's the first I'll call from now on!

Angelo L.

I found Robert Wood Plumbing thru our home warranty for a clogged shower drain. Robert and his employee came out the next day and promptly fixed it.
They were both polite and took care of the job.
Both took off their shoes before entering our home and wore face masks the entire time.

Karolyn D.

Robert Jr and his counterpart stopped by today to take care of our kitchen sink as it was not draining properly-- they were scheduled through our home warranty HWA. They were both kind, took care of the issue and left the kitchen clean. Would definitely recommend for any plumbing needs.

Behzad R.

Dishonest. Not happy wit the service. I told him on the phone that the toilet needs to be taken out and I have tried the basic things myself. He used auger and nothing happened and said I do not have my camera with me so I will come back later!! He charged me $100 for the work that had no use. He knew he ripped me off so even did not bother to call me.

Carlos S.

My water heater started leaking and I looked up a local plumber. Saw Robert Wood Plumbing come up with good reviews so I gave him a call. He came out the same day, installed the water heater, and took away the old one.

Because there was some water damage, he did not hook up the pressure relief valve, stating that he would come back to do it once I had cleaned up the water damage. I agreed that was reasonable and he left. At this point I have already paid him.

Part of the cleanup process required the removal of the water heater and a temporary hookup so I wasn't without hot water, which Robert Wood agreed to do. This is where the trouble begins. He states he is going to show up at noon that day and then crickets. He stops responding to my texts and call. I go without hot water for a few days. Fortunately these were some of the the hottest days of this summer.

Fast forward a few days later and the cleanup is completed and everything has dried out fully. I reinstall the water heater with a little outside help. My phone rings that day. It's Robert Wood with a great excuse as to why he hasn't been responding. He apologizes and I accept his circumstance. He agrees to come over a few days later and finish hooking up the pressure relief valve.

The day arrives and again he is ghosting me. I text, call, and leave a voicemail once a day for the following week, all very politely asking when I can expect him to finish the work. At this point I've given up on him being professional and actually doing what I paid him for. The job is incomplete and he's avoiding me. Avoid Robert Wood Plumbing to avoid an experience like this.

TLDR; Paid for water heater installation, did not complete the work, then ghosted me.

Richard S.

Robert answered my call, I made an appointment, and he showed up early. He gave me a very fair price (I got 2 other estimates) and did the plumbing work in a very timely manner. He is honest, professional, & provided me with a professional invoice. He also wore a mask when he walked up to the house. I will definitely be using him again and I will be providing him with some referrals.