Robert Wood Plumbing

Priscilla M.

We had to go through this contractor through our home warranty company. They were terrible. They came to our property to look at the water heater. The water heater needed to be replaced. They took an entire week to report that back to our home warranty company. Keep in mind this is a week of cold showers and no communication on their end. I called them every day for 5 days in a row to get the report submitted and every time I called either no one would answer or the manager that handles the report was unavailable. To top it off they tried to quote $900 above the cost of what the warranty covers for ""modifications"" that were completely unnecessary. We had someone else take a look at the water heater and they said the alterations were not justified because some of the things they were quoting were only necessary if the heater was located inside the house, which it is not. We ended up requesting the warranty company a cash out amount. I would not recommend anyone work with this company. They are unreliable, their communication is terrible and they will rip you off.

Mike G.

I met Robert through our home warranty company to fix a hose bib. He's the real deal, a great plumber that puts his name on his business. Pride of ownership and work...a lost art in today's society. I asked him to come back out to assist me with some pool equipment plumbing that needed some attention. Being a realtor I work with a lot of contractors and I'm happy to say that I have personally put Robert's contact information in my phone in the event I need his services or if I need to refer him to any of my clients. Thank you Robert for doing a great job, being timely and affordable. Stop browsing and schedule Robert Wood Plumbing for any of your plumbing needs.

J K.

I had hot water heater tank leaked. My first american home warranty tried to bring two contractors. Other one is no good but Roberwood Plumbing did it responsibly. Especially, I want to mention about Chris who is a technician who was out here three times. First, to dissemble the tank. And he placed the temporary tank for use. And when the water damage was fixed, he came back to place a new water tank. The process was delayed due to the draying the water damage and contractor repaired the damage. But Chris did a phenomenal job explaining whst he was doing and what code is changed and delivered as promosed. I will use him. Though it is hard to contact the front desk for shceduling as it is busy season and several technicians work rotating, Chris is someone you can trust. Here is my rating for the work in scale 1 (unsatisfied) and 10 ( very satisfied):
Communication (8)
Friendliness (10)
Puntuality (10)
Professionalism (10)
Deliver as promised (10)

Bradley G.

My home warranty company sent a plumber to my house for several repairs. My expectation was low based on the previous plumber they sent me. Boy, I was pleasantly surprised. Chris showed up on time and took care of the repairs very quickly. He was efficient and effective: got in, got done, got out. I really appreciate his no-nonsense style. His work speaks for itself - he clearly knows what he does. I wish every plumber is like him.

Billie B.

Pretty poor follow thru, had service call and they came to evaluate, said was missing a part and would order and come back. They never called back, never came back. This is terrible customer service

Noel C.

I tried to use Bob. He came over, scoped the work, and agreed to start cutting a small square of sheetrock while I had to run to the store for the washer valve wall-box kit. He did not have the parts while he said he did on the phone before coming over. I was about to leave, walked out the house, and saw him suddenly driving away. I assumed he was going to Lowes and texted him to confirm. The only answer was that he had a customer with sudden flooding. Finally, there is no reading between the lines now. This is the story true to fact.

matthew w.

Where do I begin...

Recently my water heater took a shit. Still being under home warranty from First American Home Warranty I decided to take advantage of the 5 days we had left. Upon going through the process I was referred to Robert Wood Plumbing for repairs...

Now the fun begins...

Three days after making initial contact the plumber showed up, after some tinkering and poking around for a hour or two he determined it was the thermo coupler that needed to be replaced.

The plumber then proceeded to leave to find said part. Upon his return he stated the supply warehouse did not have the part in stock and it needed to be ordered. Frustrated yet understanding of the situation we agreed and prepared ourselves for another 3-4 days of cold showers.

On the 4th day we had not heard anything and decided to call Robert Wood Plumbing to find the status of our order. The lady on the phone was very nice and helpful, stating that the part had been received and the plumber was scheduled to come out and make repairs the next day.

So to recap, we're now 9 days in without having a water heater, and 7 days in dealing with Robert Wood Plumbing. On the 8th day the plumber shows up, states he has to take a picture of the serial number of the part so it can be ordered. My confusion and frustration are hitting epic levels now. Why wasn't the picture taken 4 days ago and why did Robert Wood Plumbing tell us the part was received and ready to be installed.

After a small discussion and me venting my frustration the plumber returned to his vehicle to make some phone calls to track down the part. A few ten minutes goes by and the plumber returns. This time with even better news!!! I was notified the part can't be ordered, the supply warehouse no longer stocks it. Why wasn't this known when they came out the first time? ? Who knows...

I was then told I have to contact the manufacturer to see if there is a warranty available for ME to order the part, to then call Robert Wood Plumbing to come out and install it when it arrives... if you're just as shocked as I am, it's understandable..

If on the other hand, you enjoy taking cold showers.. wasting over a week of your time.. being fed a line of bullshit for 8 days.. then Robert Wood Plumbing is right for you.

Cura H.

This company was contracted through our home warranty
They came out to fix our garbage disposal and a shower handle
Called ahead of time to let us know they were on their way, arrived on time and fixed the issues, friendly and informative

Steph S.

They showed up on time, even a few minutes early. They were very, worked hard and did a really good job! I am very pleased!

Aran S.

Robert, owner just left my house and I would really like to take the time to thank him for his very professional work. Robert was contracted through my home warranty so some times those contractors can be a little undependable. NOT this company! Robert took under 15 min to diagnose the problem that the prior company for some reason got totally wrong. He called me less then an hour later to say he had just ordered the part and it would come in on Wednesday afternoon, installing it first thing Thursday morning. It's Thursday morning and left 20 min ago with being here less then 30 min. Everything works perfectly, no more leak! Robert and his crew are very competent and again, professional folks . I will only be using Robert Wood Plumbing from now on! THANKS ROBERT!

Aran Shelly, North Tustin