Robert Wood Plumbing

Fran F.

I had three leaky faucets and Robert Wood Plumbing evaluated the situation, ordered the parts and installed them.
Their service is professional, friendly and knowledgeable. I highly recommend them!
Bob did a great job, thank you!!!

Lynn B.

Our water heater went out. First American Home Warranty assigned a contractor who never contacted us. We were then assigned to Robert Wood Plumbing. We did have the experience of $855 worth of modifications, and we did feel the pricing was a little too high, but the modifications brought the new water heater to code. So, we agreed to the modifications required for code.

Our overall experience with this company was very good. Candace, in the office, was extremely helpful, and Kyle, the technician, was very pleasant and professional.

After reading some of the negative comments, we believe many were not happy about being forced to bring their water heaters up to code, and that can result in a great deal of frustration for both the customer and the company.

Ed T.

I would not waste my time having them fix any issues at your home - instead of fixing they will cause your more headache and will make sure your accountable to pay more money, don't deal with them, if you do, you will regret it. Its pointless for me to sit here and write a whole page, all I have to say is hire someone else, there are other good technicians out there.

Shane E.

Let me start off by saying, I do not like leaving negative reviews for businesses. Unfortunately, the level of customer service I received was so poor, it needs to be brought to their attention as well as any potential customers.

I have a contract with a Home Warranty Company (Not worth it, however, that is another review coming). I requested a plumber to come to my home to look at a garbage disposal that was not working and an issue with a shower head pipe that requires replacing/repair.

I called the Home Warranty company and scheduled a time to meet a local plumber at my home. The plumber called me on the day (Friday) and let me know he would be arriving on the earlier end of my appointment window. When Robert arrived (he stated he was the owner) he was courteous and friendly. He looked at the garbage disposal and indicated it would need to be replaced and should be covered by my warranty plan. He also looked at the shower and stated he could perform the work, however, it likely would not be covered. I told him I would use his company for the work regardless if it was covered by my plan. Robert stated he would send the information to the warranty company and I should expect an answer on Monday. Monday came and went, so I called the Robert Wood Plumbing on Tuesday. There was no answer, therefore, I left a message. After not receiving a call back, I called again on Wednesday. Same as before, no answer and I left a message. This went on for the remainder of the week until I was able to reach someone on Friday, now a week after the inspection appointment.

I spoke with the receptionist and explained I have been waiting since Monday for information regarding my inspection appointment. Although she did not apologize for the inconvenience, she stated I needed to speak to a supervisor and she transferred me. The supervisor was not available and I left a voicemail. I then called the company back to speak with the receptionist and informed her of my previous experience regarding leaving multiple voicemails and not receiving a return call. her response, ""Let me check our phone log. Did you call from this number?"" Wait a minute, is she calling me a liar? I understand that customer service has died since COVID reared its ugly head, but this is unacceptable.

Long story short, as of the time of this review, it has been 13 days since meeting Robert Wood at my home, information regarding the work required has not been submitted to my Home Warranty company, an appointment for service has not been scheduled, I have been called a liar by Robert Wood Plumbing Inc, and I still need my garbage disposal and shower fixed.

If you are looking for plumbing work to be performed, find another company. I cannot tell you if the work is good as I have not had the opportunity to receive anything. What a waste of time and effort.

Mike D.

Our home warranty company assigned them to our job and I'm glad they did.

I told the person I talked to on the phone that we probably needed a new garbage disposal, so when Robert himself showed up this morning he already had one with him.

He was polite, pointed out the new disposal was a different brand from the old one, which was fine with me, and had the whole job done before I knew it.

Before he left, he told and showed me what the problem was with the old part.

I would definitely use him again in the future.

David P.

Robert was extremely kind and knowledgeable. He walked me through what he was working on and fixed everything in a timely manner. Highly recommend!!!

Sam W.

This is by far the most unprofessional contractor I have ever encountered.

If your home warranty company assigns you Robert Wood Plumbing, you can expect to:

1) Not have your issue fixed and waste your service request fee
2) Get held hostage with unnecessary modifications or
3) Get ghosted and have your claim closed without explanation

If you try and call them you will get to a dispatcher who doesn't know anything and whose sole purpose is to take the backlash they get from angry customers.

These guys are the bottom of the barrel and everything that's wrong with the home warranty system.

Please recognize that this is a sunk-cost fallacy and listen to the countless reviews telling you to run, or I guarantee you you will be pulling out hair by the end.

Holly N.

We moved into a new home and contracted through first American home warranty for coverage for appliances and fixture problems. When our kitchen sink leaked, Kyle from Robert Wood plumbing was sent to diagnose the problem. He said our faucet was old and asked us what he thought caused the leak. We told him we didn't do anything out of the ordinary except my father used the pull down hose for the first time, which we didn't even know existed because it's a new house and we didn't know fhe faucet had a pull down hose. Kyle said the pull down hose likely lodged or caught on to something and caused the hose to leak, and he mentioned calcification likely is the culprit for hot water not to work. Well that's all fine because we have warranty coverage and when we called to see about a replacement faucet the warranty company denied it because Kyle noted in his records that the faucet was FORCIBLY used. How can he note that a faucet is forcibly used when he didn't even witness how it was used when it broke? It was nothing more than normal wear and use, but because of his incorrect assumption of FORCED use, our warranty denied coverage. When we asked his assistant to correct the record to reflect what actually happened, versus the conclusion he incorrectly jumped to which was FORCED use, she declined to assist with that request and said they wouldn't change their notes. Absolutely 1 star service. Not only did they not fix the problem, but they incorrectly diagnosed it and refused to do the right thing in correcting their records. I would not recommend them to anyone, not because they made a mistake (we all make mistakes) but because they refused to correct their mistake when kindly asked to do so.

Mike P.

If your home warranty uses them

Beware: Had a technician visit my house for a broken water heater. They determined that my water heater was broken. Problem is that in their report to my home warranty they stated that I needed an additional 1000 dollars worth of upgrades that are not covered under my home warranty. I was being held hostage due to the fact they were unwilling to just replace the water heater as it is. I called a friend who owns their own plumbing company and learned that most companies that get customers from home warranty firms have contracts that limit what the can charge for what is ccovered on the plan. So they charge for additional items and claim that those are required so they can make up the lack of money they make on the replacement alone
The whole point to having a home warranty is cover your appliances if they brake. But when contractors end goal is profit only and they insist that your required to pay for additional work to cover their losses is very disheartening. When you contact other firms and find that additional work is not mandatory then you realize they are not honest.

There office manager was rude to me and the technician that visited my house was there for only a few min and did not help out with turning off the water to the tank that was still leaking in the street.

It's all about the money for them. Be careful.

Chris D.

DON'T USE THIS COMPANY!!! If I could do negative stars I would

We had our kitchen sink back up and a major leak coming from our garbage disposal Saturday morning. We were assigned this company through our First American Home Warranty company on Saturday. This plumbing company was suppose to contact us and schedule our call within 24 hours. Their website says 24/7 but apparently they're not. Finally heard from them Monday afternoon and told the soonest they could get to us was Tuesday 8am to 12pm. So my wife took time off from work on Tuesday morning to wait for this company to show up, only to be called at 1130 and told that our technician was sick and another technician was assigned for later that day from 1pm to 5 pm. Wife had to leave at 3 pm and I raced home from work to be home for the technician. He finally called at 4pm and said he'd be here in 30 minutes. He arrives, looks under the sink for 30 seconds and relates the garbage disposal needs to be replaced. Nothing said about draining pipes or snaking the plugged pipes. No water ran or tests made. Then He literally said, ""Off to Home Depot."" and leaves!?!? Based on that comment, I assume he's off to Home Depot to get a replacement garbage disposal and will return to complete the job. I mean, we've literally been waiting around ALL DAY! For 4 days, We've been without a kitchen sink, no water in the kitchen and a dishwasher full of dirty dishes that were in full wash mode when the leak and backup began Saturday morning. And the technician never returned! Nothing was said about coming back that evening, or the next day, or rescheduling first thing tomorrow. Nothing! He just left, saying, Off to Home Depot. I waited 2 more hours, wondering if he'd return and I called the company several times with no response. I left several messages, hoping to hear from them the following day.

Next day, nothing. So I called, voicemails only. Finally got ahold of a secretary who said she'd been gone for 4 days and didn't know anything about our call for service. She said she'd call back in 30 minutes. Two hours later, nothing. Back and forth with the Home Warranty and this company, disconnected on twice with no call back. Finally, totally frustrated after two days of trying to get service I call Home Warranty company and lodge a formal complaint. Later that afternoon I get a response from this company and told they will order a replacement disposal and they have us scheduled for Monday.....Monday!?!?! A week with no water, no kitchen sink, no dishwasher!?! Wow. Cancelled this company!

Now, on the same day, I checked on Yelp and found a highly rated local plumbing company. Called them and they answered on the first try. They said they'd be at the house one hour later, and constantly kept us updated on their response and arrived as promised. They diagnosed the problem and went to a local hardware store, bought a replacement disposal, returned and installed it! All within 2 hours of my phone call! And They snaked the main line out from the kitchen sink. Cost me more out of pocket but it's done!

In all my years of reviewing on Yelp I've never experience anything close to this and never written anything negative like this. DON'T USE THIS COMPANY!