RJ Kielty Plumbing, Heating & Cooling

Judy Marolf P.

I have been a customer for three years and would highly recommend them to family, friends and neighbors. On several occasions I've had the same plumbers come to address various issues and each time they are friendly, knowledgeable and make me feel valued. They have a customer for life.

Rachael K.

Sometimes we all need a professional plumber. This is the only company I will call. Every one of their technicians knows what they're doing, and normally a team of 2 are sent out. Maybe they are a little pricy. But the old expression, """"You get what you pay for """" definitely applies here. Cheap ain't good and good ain't cheap. Their techs show up on time, have everything with them on the truck, and work clean. And importantly, this outfit has been in our community some 50 years; this is a true family business that you can trust to stick around.

Hsinhan W.

the only reason i gave them 2 stars was because all the technicians have been GREAT they are very professional and understanding with complaints from customers (me) and they know what they are doing (unlike some other businesses here in FL). i would have given them a -2 when it comes to getting parts to repair the work they have already done. This is for the most part the ware house manager who is supposed to order parts and let technicians know to pick up the part and do the repair. this really hard waiting 4 days without a/c and going on day five and no part as of 10 min to 3 on day 4. i would go to a hotel but my wife and i are both retired and on fixed incomes and can't afford to pay $700 - $900 dollars for a room. we also don' want to problems with neighbors who have told us we could stay with them, they have cats and dogs & we also have 2 dogs. i DO NOT recommend this company. i do recommend the technicians. My mistake was NOT hiring a local company to install our HVAV system 2 years ago.

Rainer H.

I can not say enough about the great work this company does. I had problems last year and Mark , my technician, fixed everything including a leak in the shower that needed wall access. He recommended their maintenance plan and I am glad I bought it. I had my yearly inspection today and we found a leak in the bathroom, inside the wall somewhere. The leak detection people will be out Friday and then I will get RJ Kielty back out to fix things up. He turned off my hot water so it doesn't get worse. On the bright side, at least we get cold showers this week. They are honest and fair and Mark talks to you so you can understand what is needed. Thanks for being Plumbers Update- I decided to get my work done from a different referral. I will still use them in the future.

Norman T.

have R.J.Kielty for about 20 month now. I always had the technician Daniel Martinez (he did a great job), but unfortunately he is no longer in this firm. On their website you can schedule a service. Because there is a leak somewhere in one corner of my house I scheduled an appointment for Monday between 12 and 4. Monday Morning went by and i called after 12 because I didn't hear anything re my scheduled service. Then I was told, this is not a scheduled service (even if it says so on their webpage), this is just a request. And they are not able to answer """"requests"""" in a morning. So my appointment was the next day. The plumber came to find out, he can't locate the leak. So he ordered another firm to locate it (another $250 for about 30 min work). Today the plumber is scheduled first thing in the morning. It's 8.45 am now. I just called R.J.Kielty (at 8.30 am) and I was told the plumber is coming from Deltona. (Obviously he lives there). So I said """"that can mean he is here in a few minutes or he is still there"""". Then she said, I told you he is in Deltona... she meant he is still in Deltona. According to the gps its at least 1 hour to get from Deltona to Hunter's Creek. I assume at this time in the morning its at least 1 hour and 30 min. While I'm writing now this review (it's 8.45 am) I got a text message the technician is on its way. My other incident was, when I had a bursted pipe on one of my toilet (during the night). Due to the circumstances I had to turn off the water in the whole house. First thing in the morning I called R.J.Kielty to schedule an appointment. I was told the technician will come between 12 and 6 pm (a 6 hours window!!). Since I know how Daniel Martinez works I know he will call when he is on his way. 5 hours went by - no call. At 5.15 pm I called the company and was told, they rescheduled my appointment to the next day. No call to me!!! I was waiting since 12 pm. We had NO water (no toilet) the whole day - my bathroom was soaked and the water was running the night before already into my bedroom (I cleaned what ever I could). So Daniel Martinez had to come in the night.. It was dark, cold and he had to crawl into the bushes to find what he was looking for. He told me, he was working in the afternoon in my area, but then they sent him up to Winter Park. And now he had to come down again to Hunter's Creek (and has to go back up to Winter Park, because he lives in this area.) The office people are just rude and have no clue how Customer Service works. There was not even an apology because the technician is still home at 8.45 am (there was no apology either when they resceduled my URGENT appointment without giving me any information about it). update: after all - the technician did a GREAT job and it was REALLY hard work to find the leak. But he didn't give up even when the position (between the air condition and the house wall (about 9 inches space in between) was really inconvenient for him to work). I would give 6 stars if he would have start working earlier then 10.45 and did not leave in between for 2 full hours (while I had to wait again and did not know when he is returning). So he ended up finishing around 3 pm.

Steve S.

I just had a broken pipe fixed today, and all I can say is the man that came out was on time, dressed well, friendly as all can be and even helped me fix a few things that where simple but did not charge me for. I will be calling them again if we ever need anything else fixed! Ty r.j. kielty!

Cathy J.

I don't want to give any stars. Worst company I've ever dealt with. They were hired to install A/C unit on July 9th! After 20 visits, 4 no shows, 5 inspections a foot through the ceiling and never an apology or restitution for my time and trouble on Oct 21st it finally passed. I've called several times to speak to owner Tom and have never heard from him. I've asked for warranty to reflect final inspection from Manager Mike and have not received that yet (it's now Nov 2nd). I call and no one will talk to me. I have been lied to on several occasions by all groups of staff. Flat out lies!!! Don't use them for ANYTHING! TERRIBLE COMPANY!!!

Brenda D.

Second 5 Star review: Thomas not only did a professional job installing three new faucets, he also showed me that my disposal unit did not need to be replaced, which was the reason for my original call, thus saving me the cost of a new unit.

Scott D.

This company does not return calls when asked to speak to a supervisor regarding a problem. The day I had an emergency I called 4 times and needed to talk with a supervisor. No one ever called back! I called the owner of the business to get results and no answer to my request for a call back was made. Read other poor reviews and you will see they just don't call back when a customer needs help and wishes to dispute charges. My credit card company is currently helping me with a dispute.

Gabriel M.

Thank you RJ KiELTY for making us cool again. I came home around 4PM to find the inside of my house feeling like the outside. Since we are new homeowners in the area I had no Idea who I should call. Then I remembered the R.J. KiELTY commercial on Bay News 9. I decided to give them a call. Victoria (who was very pleasant) answered the phone and set up a service call right away. A short time later, Chris Acosta came to my residence and was very professional. Chris diagnosed my problem and was able to get me up and running in no time. Thank you R.J. Kielty. You will be hearing from us soon to update our older system....... Tim & Debra Towasnicki New Port Richey,FL