RJ Kielty Plumbing, Heating & Cooling

Alexis M.

My son just paid for one of those discount 29.00 maintenance tune- up specials at his house and told me that the tech threw up his hands a half hour into his inspection and said because of numerous conditions that the whole a/c system needs updating by replacement at the estimated cost of ten thousand dollars. I called R.J. Kielty who had sent Dale to do a seasonal maintenance tune up at my residence just a week ago. Dale cleared the lines of obstruction at the drainage and replaced a shrader valve that was leaking . The system was declared working fine for it's age. You get what you pay for. I feel those """" discount"""" prices are a ploy to get a quick talking salesman/tech with his own agenda in your door. My feelings were confirmed. I will never call U.S. Air Conditioning again. I had chosen R.J. Kielty through on line research. A company that supports community causes and hires employees that feel the same way I feel would have the interests of their customers in mind. I will share this experience often because I am sure many seniors have likely been taken for a costly ride by nefarious technicians and it saddens me.

S T.

The two """"person"""" team from R.J. Kielty showed up today to perform a much-needed AC (Air Conditioning) duct cleaning at our new home. They were both polite, informative, efficient and left our home as clean as when they arrived. The two-hour job left the AC ducts clean and Tim, the more senior member of the team answered some important questions relating to AC maintenance procedures and what to expect in the future when the AC system will require replacement. Tim's honesty in responding to my questions and offering to perform a couple of additional tasks while he was there, made it easy to give a rating of 5 stars. We WILL be returning customers based on this superior service. Thank you so much!!

Doug S.

I've used their services about four times since 2009. Always on time and great on emergency calls like today. Got to my house in under an hour from my call! Fixed a cut water pipe in two places from an industrial weed trimmer. Prices are reasonable and quality of service is awesome. I'm having them back next week to do some other work for me. I'm also signing up for their water softener service. They provide the salt, two cleanings a year, and include a full warranty with the service!

Lee C.

Jon did a great and fast job repairing my leak under the slab in my kitchen. He took care to minimize the size of the hole and make easier and less expensive to patch the concrete. RJ Keilty fixed my problem a day early. Thank you 2 days without running water was enough :-)

Andrew S.

Terrible. I had a blockage on Saturday night, so I was ok with the guy coming out in the morning at 10am on Sunday. He showed up 1.5 hours late, and he was dispatched from a location 80 miles from my house. He was very rude, reminded me of his other jobs he had to do today, told me it would be expensive, and failed to find the clean out cap after 1.5 hours of looking. After I contacted the builder of my home, he came out and found it immediately. The service tech then was very argumentative with the builder and was generally rude. The problem was fixed, but not after a lot of complaining, making me feel bad for even calling to fix the problem. If you can use another service, do so. It's not worth your frustration.

Kevin F.

Towards the end of January, I requested a quote from R.J. Kielty specifically for a hybrid / heat-pump water heater, after seeing that type mentioned on their website. The person they sent knew anything about this style of water heater, which wasted my time and left me frustrated. I then contacted the general manager via email, to let him know about my experience. I never heard back. Ultimately, I went with Meares and was very happy with that choice. R. J. Kielty might be good for smaller installations or repairs, but I personally will not be using them for anything else.

Vincenza K.

Worst company ever!! If you use Duke Energy this company sends a crappy tech who smokes the entire time leaving cigarette butts all over the lawn. Don't ever use the tech Chris...he smokes and then comes in the house and stands around trying to catch his breath. Took him 12 hours to put a water heater in. Then when he was done I had no water pressure. He then spent more time trying to figure that out. I called to complain and Chris had a fit. I was very uncomfortable because I was alone. My husband had to leave for work. The company refuses to take any responsibility because Chris hooked up a 21 amp water heater to a 20 amp fuse causing our fuse to trip every time we use hot water. To make matters worse after Chris left my bath tub faucet had no pressure. We had to call and have another tech out. That tech had to take the faucet apart to get all the sand out of the line that Chris left since his whole job was a sloppy mess. The second tech leaves and sure as anything when my son went to take a shower the faucet comes apart and busts because it wasn't put back in right. The company refused to fix it. We then had to go buy a faucet. Put faucet in only to find out that the pipe line leaks a major amount of water!! Our floor is getting wet and water is rushing under the house if we put water on! They refuse to back up the work because we use Home serve through Duke energy for coverage...BUT THE PIPE WORK WAS NOT COVERED AND WE PAID OUT OF POCKET FOR THAT. YET THIS COMPANY WILL NOT FIX IT!!! When the electrician came out and told us that the reason the hot water fuse keeps popping is because the hot water tank is a 21 amp and the our fuses amps are 20 and I called the R.J. Kielty they will not get on the phone because they said I need to deal with Home serve who I am covered by. REALLY EVEN THOUGH THEIR TECHS DID AN ILLEGAL JOB?? So now that I paid out of pocket for the electrician come in so I can have hot water...I still can't run my water because no one has been here to fix the pipe because Home Serve is having to try to work with R.J. Kielty who refuses to fix their techs mistakes. On top of it all ...the tech Chris also did not pin the wires back and did not have the metal panel piece screwed on to hold the wires back. Our electrician found the panel and one screw on the floor and the wires hanging out all over the place. For 4 days I have had to run outside put my water on just to flush my toilets, fill up bottles of water and wash up etc. before too much water get leaks and messes up my floors. I do not understand a company who does not back up their work. I called and complained when Chris was here and the next morning yet they refuse to fix this sloppy, unqualified techs work because it will cost them money to send someone else out to fix the problem that Chris caused. Now I am waiting for Home Serve to hopefully figure out who is going to fix my pipe. I pay for the coverage to have my hot water heater fixed or replaced in case of an issue, I paid extra for the piping and yet at least before R.J. Kielty came out I had a faucet that worked , piping that worked, a fuse that never popped and cold water. ...so I guess asking for hot water was too much because now that they came out ...I have an extremely leaky pipe to the point that I cannot leave my water on, a fuse that pops every five minutes if the hot water is on(so I had to pay an electrician to fix), and had to buy a new faucet. I think I was better off just having cold water and skipped all this extra trouble and money for a company who comes in and milks Home Serves insurance money and then refuses to come fix their mistakes!!

C W.

I just called this company to get an estimate about repiping my home, installing a water heater, and installing a new HVAC system. I first spoke with Rosina (good service) and set up a time for them to come out and quote my repipe job and that a man named Steve would call me back to schedule hvac. Steve called me back to gather information about my Hvac. His customer service was not at all what I expected. He seamed like he just got out of a bad meeting. I never had them do the job. Either give Steve a vacation or train him how to speak with potential customers.

Jeri G.

I have been a customer for three years and would highly recommend them to family, friends and neighbors. On several occasions I've had the same plumbers come to address various issues and each time they are friendly, knowledgeable and make me feel valued. They have a customer for life.

Nicole F.

I just had a broken pipe fixed today, and all I can say is the man that came out was on time, dressed well, friendly as all can be and even helped me fix a few things that where simple but did not charge me for. I will be calling them again if we ever need anything else fixed! Ty r.j. kielty!